AN INFORMATION ORIENTED FRAMEWORK FOR RELATING IS/IT RESOURCES AND BUSINESS VALUE
Alexander Borek, Ajith Kumar Parlikad, Markus Helfert, Mouzhi Ge
2011
Abstract
Several studies have highlighted the importance of information and information quality in organisations and thus information is regarded as key determinant for the success and organisational performance. At the same time, there are numerous studies, frameworks and case studies examining the impact of information technology and systems to business value. Recently, several studies have proposed maturity models for information management capabilities in the literature, which claim that a higher maturity results in a higher organizational performance. Although these studies provide valuable information about the underlying relations, most are limited in specifying the relationship in more detail. Furthermore, most prominent approaches do not or at least not explicitly consider information as important influencing factor for organisational performance. In this paper, we aim to review selected contributions and introduce a model that shows how IS/IT resources and capabilties could be interlinked with IS/IT utilization, organizational performance and business value. Complementing other models and frameworks, we explicitly consider information from a management maturity, quality and risk perspective. Moreover, the paper discusses how each part of the model can be assessed in order to validate the model in future studies.
References
- Angel, L. C. & Chandra, M. J., 2001. Performance implications of investments in continuous quality improvement. International Journal of Operations & Production Management, 21(1/2), p.108-125.
- Angel, L. C. & Chandra, M. J., 2001. Performance implications of investments in continuous quality improvement. International Journal of Operations & Production Management, 21(1/2), p.108-125.
- Baškarada, S., 2009. IQM-CMM: Information Quality Management Capability Maturity Model, Vieweg +Teubner.
- Baškarada, S., 2009. IQM-CMM: Information Quality Management Capability Maturity Model, Vieweg +Teubner.
- Ballou, D. et al., 1998. Modeling information manufacturing systems to determine information product quality. Management Science, 44(4), p.462- 484.
- Ballou, D. et al., 1998. Modeling information manufacturing systems to determine information product quality. Management Science, 44(4), p.462- 484.
- Banker, R. D. & Kauffman, R. J., 2004. The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science, 50(3), p.281-298.
- Banker, R. D. & Kauffman, R. J., 2004. The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science, 50(3), p.281-298.
- Basu, A. & Blanning, R. W., 2003. Synthesis and decomposition of processes in organizations. Information Systems Research, 14(4), p.337-355.
- Basu, A. & Blanning, R. W., 2003. Synthesis and decomposition of processes in organizations. Information Systems Research, 14(4), p.337-355.
- Batini, C. & Scannapieco, M., 2006. Data quality: Concepts, methodologies and techniques, SpringerVerlag New York Inc.
- Batini, C. & Scannapieco, M., 2006. Data quality: Concepts, methodologies and techniques, SpringerVerlag New York Inc.
- Borek, A., Woodall, P., Parlikad, A. K., 2011. A Risk Management Approach to Improving Information Quality for Operational and Strategic Management. Accepted at the 18th EurOMA Conference: Exploring Interfaces, Cambridge, UK.
- Borek, A., Woodall, P., Parlikad, A. K., 2011. A Risk Management Approach to Improving Information Quality for Operational and Strategic Management. Accepted at the 18th EurOMA Conference: Exploring Interfaces, Cambridge, UK.
- Bresnahan, T. F., 1986. Measuring the spillovers from technical advance: Mainframe computers in financial services. The American Economic Review, 76(4), p.742-755.
- Bresnahan, T. F., 1986. Measuring the spillovers from technical advance: Mainframe computers in financial services. The American Economic Review, 76(4), p.742-755.
- Brynjolfsson, E., 1993. The productivity paradox of information technology. Communications of the ACM, 36(12), p.77.
- Brynjolfsson, E., 1993. The productivity paradox of information technology. Communications of the ACM, 36(12), p.77.
- Brynjolfsson, E., Hitt, L. M. & Yang, S., 2002. Intangible assets: Computers and organizational capital. Brookings Papers on Economic Activity, p.137-181.
- Brynjolfsson, E., Hitt, L. M. & Yang, S., 2002. Intangible assets: Computers and organizational capital. Brookings Papers on Economic Activity, p.137-181.
- Brynjolfsson, Erik & Yang, Shinkyu, 1996. Information Technology and Productivity: A Review of the Literature. Advances in computers, Volume 43, pp.179-214.
- Brynjolfsson, Erik & Yang, Shinkyu, 1996. Information Technology and Productivity: A Review of the Literature. Advances in computers, Volume 43, pp.179-214.
- Caballero, I. et al., 2008. IQM3: Information Quality Management Maturity Model. Journal of Universal Computer Science, 14(22), p.3658-3685.
- Caballero, I. et al., 2008. IQM3: Information Quality Management Maturity Model. Journal of Universal Computer Science, 14(22), p.3658-3685.
- Cooper, B. L. et al., 2000. Data warehousing supports corporate strategy at First American Corporation. MIS Quarterly, 24(4), p.547-567.
- Cooper, B. L. et al., 2000. Data warehousing supports corporate strategy at First American Corporation. MIS Quarterly, 24(4), p.547-567.
- Crosby, P. B., 1979. Quality is free, McGraw-Hill New York.
- Crosby, P. B., 1979. Quality is free, McGraw-Hill New York.
- Davenport, T. H., 1993. Process innovation: reengineering work through information technology, Harvard Business Press.
- Davenport, T. H., 1993. Process innovation: reengineering work through information technology, Harvard Business Press.
- DeLone, W. H. & McLean, E. R., 1992. Information systems success: the quest for the dependent variable. Information systems research, 3(1), p.60-95.
- DeLone, W. H. & McLean, E. R., 1992. Information systems success: the quest for the dependent variable. Information systems research, 3(1), p.60-95.
- Delone, W. H. & McLean, E. R., 2003. The DeLone and McLean model of information systems success: A tenyear update. Journal of Management Information Systems, 19(4), p.9-30.
- Delone, W. H. & McLean, E. R., 2003. The DeLone and McLean model of information systems success: A tenyear update. Journal of Management Information Systems, 19(4), p.9-30.
- Dewan, S. & Kraemer, K. L., 2000. Information technology and productivity: evidence from countrylevel data. Management Science, p.548-562.
- Dewan, S. & Kraemer, K. L., 2000. Information technology and productivity: evidence from countrylevel data. Management Science, p.548-562.
- Eastwood, G., 2008. The Technology Investment and Outsourcing Outlook - Spend forecasts by vertical market, Business Insights Ltd.
- Eastwood, G., 2008. The Technology Investment and Outsourcing Outlook - Spend forecasts by vertical market, Business Insights Ltd.
- Eaton, J., Smithers, J. & Curran, S., 1988. This is IT: A Manager's Guide to Information Technology, Philip Allan.
- Eaton, J., Smithers, J. & Curran, S., 1988. This is IT: A Manager's Guide to Information Technology, Philip Allan.
- English, L. P., 1999. Improving data warehouse and business information quality: methods for reducing costs and increasing profits, John Wiley & Sons.
- English, L. P., 1999. Improving data warehouse and business information quality: methods for reducing costs and increasing profits, John Wiley & Sons.
- Fattahi, R. & Afshar, E., 2006. Added value of information and information systems: a conceptual approach. Library Review, 55(2), p.132-147.
- Fattahi, R. & Afshar, E., 2006. Added value of information and information systems: a conceptual approach. Library Review, 55(2), p.132-147.
- Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R. and Voss, C., 1991. Performance measurement in service businesses. CIMA, London, 43.
- Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R. and Voss, C., 1991. Performance measurement in service businesses. CIMA, London, 43.
- Folan, P. & Browne, J., 2005. A review of performance measurement: towards performance management. Computers in Industry, 56(7), p.663-680.
- Folan, P. & Browne, J., 2005. A review of performance measurement: towards performance management. Computers in Industry, 56(7), p.663-680.
- Ge, M. & Helfert, M., 2008. Effects of information quality on inventory management. International Journal of Information Quality, 2(2), p.177-191.
- Ge, M. & Helfert, M., 2008. Effects of information quality on inventory management. International Journal of Information Quality, 2(2), p.177-191.
- Goodhue D. 1995, Understanding user evaluations of information systems, Management Science 41(2), pp. 1827-1844
- Goodhue D. 1995, Understanding user evaluations of information systems, Management Science 41(2), pp. 1827-1844
- Goodhue D.; Thompson R.1995 Task-technology fit and individual performance, MIS Quarterly, 19(2), pp. 213-236
- Goodhue D.; Thompson R.1995 Task-technology fit and individual performance, MIS Quarterly, 19(2), pp. 213-236
- Gustafsson, P. et al., 2009. Quantifying IT impacts on organizational structure and business value with Extended Influence Diagrams. The Practice of Enterprise Modeling, p.138-152.
- Gustafsson, P. et al., 2009. Quantifying IT impacts on organizational structure and business value with Extended Influence Diagrams. The Practice of Enterprise Modeling, p.138-152.
- Hevner, A. R., March, S. T., Park, J. and Ram, S., 2004. Design science in information systems research. MIS Quarterly, 28(1), p.75-105.
- Hevner, A. R., March, S. T., Park, J. and Ram, S., 2004. Design science in information systems research. MIS Quarterly, 28(1), p.75-105.
- Hitt, L. M. & Brynjolfsson, E., 1996. Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value. MIS quarterly, p.121.
- Hitt, L. M. & Brynjolfsson, E., 1996. Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value. MIS quarterly, p.121.
- Huan, S. H., Sheoran, S. K. and Wang, G., 2004. A review and analysis of supply chain operations reference (SCOR) model. Supply Chain Management: An International Journal, 9(1), 23-29.
- Huan, S. H., Sheoran, S. K. and Wang, G., 2004. A review and analysis of supply chain operations reference (SCOR) model. Supply Chain Management: An International Journal, 9(1), 23-29.
- Humphrey, W. S., 1988. Characterizing the software process: a maturity framework. Software, IEEE, 5(2), pp.73-79.
- Humphrey, W. S., 1988. Characterizing the software process: a maturity framework. Software, IEEE, 5(2), pp.73-79.
- Irani, Z., 2002. Information systems evaluation: navigating through the problem domain. Information & Management, 40(1), p.11-24.
- Irani, Z., 2002. Information systems evaluation: navigating through the problem domain. Information & Management, 40(1), p.11-24.
- Jung, W. et al., 2005. An Experimental Study of the Effects of Representational Data Quality on Decision Performance. AMCIS 2005 Proceedings, p.298.
- Jung, W. et al., 2005. An Experimental Study of the Effects of Representational Data Quality on Decision Performance. AMCIS 2005 Proceedings, p.298.
- Kaplan, R. S. & Norton, D. P., 1992. The Balanced Scorecard-Measures That Drive Performance. Harvard Business Review, 70(1), p.71-79.
- Kaplan, R. S. & Norton, D. P., 1992. The Balanced Scorecard-Measures That Drive Performance. Harvard Business Review, 70(1), p.71-79.
- Keller, K. L. & Staelin, R., 1987. Effects of Quality and Quantity of Information on Decision Effectiveness. The Journal of Consumer Research, 14(2), p.200-213.
- Keller, K. L. & Staelin, R., 1987. Effects of Quality and Quantity of Information on Decision Effectiveness. The Journal of Consumer Research, 14(2), p.200-213.
- Krauth, E., Moonen, H., Popova, V. and Schut, M., 2005. Performance measurement and control in logistics service providing. Icfaian Journal of Management Research, 4(7), p.7-19.
- Krauth, E., Moonen, H., Popova, V. and Schut, M., 2005. Performance measurement and control in logistics service providing. Icfaian Journal of Management Research, 4(7), p.7-19.
- Loshin, D., 2001. Enterprise knowledge management: The data quality approach, Morgan Kaufmann.
- Loshin, D., 2001. Enterprise knowledge management: The data quality approach, Morgan Kaufmann.
- McGilvray, D., 2008. Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information, Morgan Kaufmann.
- McGilvray, D., 2008. Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information, Morgan Kaufmann.
- Medori, D. & Steeple, D., 2000. A framework for auditing and enhancing performance measurement systems. International Journal of Operations & Production Management, 20(5), p.520-533.
- Medori, D. & Steeple, D., 2000. A framework for auditing and enhancing performance measurement systems. International Journal of Operations & Production Management, 20(5), p.520-533.
- Melville, N., Kraemer, K. & Gurbaxani, V., 2004. Review: Information technology and organizational performance: An integrative model of IT business value. MIS quarterly, p.283-322.
- Melville, N., Kraemer, K. & Gurbaxani, V., 2004. Review: Information technology and organizational performance: An integrative model of IT business value. MIS quarterly, p.283-322.
- Mills, J., Platts, K. and Bourne, M., 2003. Competence and resource-based architectures. International Journal of Operations and Production Management, 23(9), p.977-994.
- Mills, J., Platts, K. and Bourne, M., 2003. Competence and resource-based architectures. International Journal of Operations and Production Management, 23(9), p.977-994.
- Mooney, J. G., Gurbaxani, V. & Kraemer, K. L., 1996. A process oriented framework for assessing the business value of information technology. ACM SIGMIS Database, 27(2), p.68-81.
- Mooney, J. G., Gurbaxani, V. & Kraemer, K. L., 1996. A process oriented framework for assessing the business value of information technology. ACM SIGMIS Database, 27(2), p.68-81.
- Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M. and Kennerley, M., 2000. Performance measurement system design: developing and testing a process-based approach. International Journal of Operations & Production Management, 20(10), p.1119-1145.
- Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M. and Kennerley, M., 2000. Performance measurement system design: developing and testing a process-based approach. International Journal of Operations & Production Management, 20(10), p.1119-1145.
- Nevo, S. & Wade, M. R., 2010. The Formation and Value of IT-Enabled Resources: Antecedents and Consequences of Synergistic Relationships. MIS Quarterly, 34(1), p.163-183.
- Nevo, S. & Wade, M. R., 2010. The Formation and Value of IT-Enabled Resources: Antecedents and Consequences of Synergistic Relationships. MIS Quarterly, 34(1), p.163-183.
- Porter, M. E. & Millar, V., 1985. How information gives you competitive advantage. Harvard Business Review, 63(4), p.149-160.
- Porter, M. E. & Millar, V., 1985. How information gives you competitive advantage. Harvard Business Review, 63(4), p.149-160.
- Ravichandran T. & Lertwongsatien C., 2005. Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective, Journal of Management Information Systems, 21(4), p.237-276.
- Ravichandran T. & Lertwongsatien C., 2005. Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective, Journal of Management Information Systems, 21(4), p.237-276.
- Redman, T. C., 1998. The impact of poor data quality on the typical enterprise. Communications of the ACM, 41(2), pp.79-82.
- Redman, T. C., 1998. The impact of poor data quality on the typical enterprise. Communications of the ACM, 41(2), pp.79-82.
- Ryu, K. S., Park, J. S. & Park, J. H., 2006. A data quality management maturity model. ETRI journal, 28(2), p.191-204.
- Ryu, K. S., Park, J. S. & Park, J. H., 2006. A data quality management maturity model. ETRI journal, 28(2), p.191-204.
- Slone, J. P., 2006. Information quality strategy: An empirical investigation of the relationship between information quality improvements and organizational outcomes. Doctoral Thesis. Minneapolis, MN, USA: Capella University.
- Slone, J. P., 2006. Information quality strategy: An empirical investigation of the relationship between information quality improvements and organizational outcomes. Doctoral Thesis. Minneapolis, MN, USA: Capella University.
- Stalk, G., Evans, P. and Shulman, L., 1992. Competing on capabilities: the new rules of corporate strategy. Harvard Business Review, Mar/Apr, p. 57-69.
- Stalk, G., Evans, P. and Shulman, L., 1992. Competing on capabilities: the new rules of corporate strategy. Harvard Business Review, Mar/Apr, p. 57-69.
- Straub, D. W. & Watson, R. T., 2001. Research commentary: Transformational issues in researching IS and net-enabled organizations. Information Systems Research, 12(4), p.337.
- Straub, D. W. & Watson, R. T., 2001. Research commentary: Transformational issues in researching IS and net-enabled organizations. Information Systems Research, 12(4), p.337.
- Van Wegen, B. & De Hoog, R. 1996. Measuring the economic value of information systems. Journal of Information Technology, 11(3), p. 247-260.
- Van Wegen, B. & De Hoog, R. 1996. Measuring the economic value of information systems. Journal of Information Technology, 11(3), p. 247-260.
- Wang, R. Y. & Strong, D. M., 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 12(4), p.33.
- Wang, R. Y. & Strong, D. M., 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 12(4), p.33.
- Wernerfelt, B., 1984. A resource-based view of the firm. Strategic Management Journal, 5, p.171-180.
- Wernerfelt, B., 1984. A resource-based view of the firm. Strategic Management Journal, 5, p.171-180.
Paper Citation
in Harvard Style
Borek A., Kumar Parlikad A., Helfert M. and Ge M. (2011). AN INFORMATION ORIENTED FRAMEWORK FOR RELATING IS/IT RESOURCES AND BUSINESS VALUE . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS, ISBN 978-989-8425-56-0, pages 358-367. DOI: 10.5220/0003510003580367
in Harvard Style
Borek A., Kumar Parlikad A., Helfert M. and Ge M. (2011). AN INFORMATION ORIENTED FRAMEWORK FOR RELATING IS/IT RESOURCES AND BUSINESS VALUE . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS, ISBN 978-989-8425-56-0, pages 358-367. DOI: 10.5220/0003510003580367
in Bibtex Style
@conference{iceis11,
author={Alexander Borek and Ajith Kumar Parlikad and Markus Helfert and Mouzhi Ge},
title={AN INFORMATION ORIENTED FRAMEWORK FOR RELATING IS/IT RESOURCES AND BUSINESS VALUE},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS,},
year={2011},
pages={358-367},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003510003580367},
isbn={978-989-8425-56-0},
}
in Bibtex Style
@conference{iceis11,
author={Alexander Borek and Ajith Kumar Parlikad and Markus Helfert and Mouzhi Ge},
title={AN INFORMATION ORIENTED FRAMEWORK FOR RELATING IS/IT RESOURCES AND BUSINESS VALUE},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS,},
year={2011},
pages={358-367},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003510003580367},
isbn={978-989-8425-56-0},
}
in EndNote Style
TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS,
TI - AN INFORMATION ORIENTED FRAMEWORK FOR RELATING IS/IT RESOURCES AND BUSINESS VALUE
SN - 978-989-8425-56-0
AU - Borek A.
AU - Kumar Parlikad A.
AU - Helfert M.
AU - Ge M.
PY - 2011
SP - 358
EP - 367
DO - 10.5220/0003510003580367
in EndNote Style
TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 4: ICEIS,
TI - AN INFORMATION ORIENTED FRAMEWORK FOR RELATING IS/IT RESOURCES AND BUSINESS VALUE
SN - 978-989-8425-56-0
AU - Borek A.
AU - Kumar Parlikad A.
AU - Helfert M.
AU - Ge M.
PY - 2011
SP - 358
EP - 367
DO - 10.5220/0003510003580367