
independent modeling of business systems [5]. Due to the limited scope of this paper, 
we will only briefly discuss some important issues; interested readers can find more 
about LAP in [6,23] and about Organizational Semiotics in [4]. 
The first challenge is specifying the RTS functionality in terms of actor roles and 
interactions that concern these roles as well as drawing the delimitation between what 
is inside the system and what remains outside it. 
With regard to this challenge, we start by addressing actor roles. Here it is to be 
mentioned that in considering an action, we need to take into account the human 
responsibility behind rather than considering just the human/technical entity (partial-
ly) realizing the action [5]. Take for example a surveillance camera; taking it as a 
technical device on its own would bring little value because it is of crucial importance 
also what is the purpose behind - it is one thing if the camera is used to monitor traf-
fic for statistical purposes and it is another thing if the camera is used to ‘catch’ viola-
tions. Take the latter example. In this case, whatever the technical facilitation, the 
responsible human being is of essential importance - the human being behind who is 
responsible for the inspection, including also the decision to impose sanction, for 
example. Thus, a typical actor role here would be VIOLATION INSPECTOR; ful-
filling this role would include monitoring, violation identification, sanction determi-
nation, and so on. Each of these ‘atomic’ activities point to the responsibility of the 
violation inspector but it is possible that some of them are realized by a technical 
device (for example, the monitoring); still, this would be in the end responsibility of 
the violation inspector (a machine obviously cannot be kept responsible). 
As  interactions are concerned, they are considered always as occurring between 
two actors (we speak of an actor when we have an actor role fulfilled by a concrete 
entity) and if the setting is more complex, it is assumed that decomposition to sets of 
interactions involving exactly two actors is possible [6]. Further, we apply the re-
quest-promise-state-accept interaction pattern that is inspired by the Language-
Action Perspective: according to this pattern, one of the actors would execute some-
thing (this execution would lead to the production fact characterizing the interaction), 
in response to a request by the other actor; once the production fact has occurred, this 
has to be announced to the requesting actor (state) and accepted by this actor (accept). 
This interaction pattern allows for modeling real-life business processes in a realistic 
way, as studied in [23]. For the sake of brevity, we will not discuss this further in the 
current paper, leaving interested readers to find more in the mentioned references. 
Finally, it is of crucial importance to adequately draw delimitation between what 
(which actor roles) is inside the business system (in our case – the RTS) and what 
remains in its environment. We do not consider any particular guidelines for this, it 
just has to be done when identifying actor roles and interactions; then it could be that 
we identify: (i) interactions concerning only actor roles that are inside the business 
system; (ii) interactions concerning only actor roles that are in the environment of the 
business system; (iii) interactions ‘crossing over’ – one actor role is inside the busi-
ness system and the other actor role is in the environment of the business system. 
The  second challenge is establishing the regulations underlying the interactions 
within an RTS and with regard to this, we consider as background Organizational 
Semiotics, in general, and NAN - the Norm Analysis Method [4], in particular. 
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