AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES

Benjamin Heckmann, Andrew D. Phippen, Ronald C. Moore, Christoph Wentzel

2012

Abstract

Business Service Level Agreements (BSLAs) are introduced as a generalised concept to agree on feasibility and workload of business processes hosted in service-oriented architectures as an alternative to technical SLA. Based on BSLAs an according approach to control feasibility at runtime is presented.

References

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Paper Citation


in Harvard Style

Heckmann B., D. Phippen A., C. Moore R. and Wentzel C. (2012). AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES . In Proceedings of the 2nd International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-8565-05-1, pages 267-270. DOI: 10.5220/0003871702670270


in Bibtex Style

@conference{closer12,
author={Benjamin Heckmann and Andrew D. Phippen and Ronald C. Moore and Christoph Wentzel},
title={AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES},
booktitle={Proceedings of the 2nd International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},
year={2012},
pages={267-270},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003871702670270},
isbn={978-989-8565-05-1},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 2nd International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES
SN - 978-989-8565-05-1
AU - Heckmann B.
AU - D. Phippen A.
AU - C. Moore R.
AU - Wentzel C.
PY - 2012
SP - 267
EP - 270
DO - 10.5220/0003871702670270