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training programs. The results of the study can be
used in IS practice to implement and support ERP
systems more effectively. It is clear that better group
composition and dynamics must be orchestrated
during ERP post implementation training programs
so as to boost training outcomes. Cognitive
outcomes require the end users to build a strong
understanding of the scope of the ERP system and
understand how their function touches other
functions and by designing better group interactions,
the broader business procedural knowledge can be
enhanced among ERP system users.
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