Finding Reliable People in Online Communities of Questions and Answers - Analysis of Metrics and Scope Reduction

Thiago Baesso Procaci, Sean Wolfgand Matsui Siqueira, Leila Cristina Vasconcelos de Andrade

2014

Abstract

Online communities of questions and answers became important places for users to get information and share knowledge. We investigated metrics and strategies that allow the identification of users that are willing to help and provide good answers in a community, which we call the reliable people. In order to provide better performance on finding these users, we also raised some strategies for scope reduction. Then, we applied these metrics and strategies to three online communities of questions and answers available on the Web, which also provide user reputation grades, so it would be possible to verify the results on finding the reliable people.

References

  1. Ackerman, M. S., McDonald, D. W., 1996. Answer Garden 2: merging organizational memory with collaborative help. In Proceedings of CSCW 7896, Boston, MA, 1996, ACM Press, 97-105.
  2. Ackerman, M. S., Wulf, V., Pipek, V., 2002. Sharing Expertise: Beyond Knowledge Management. MIT Press, 2002.
  3. Adamic, L., Zhang J., Bakshy E., Ackerman, M. S., 2008. Knowledge sharing and yahoo answers: everyone knows something, Proceedings of the 17th international conference on World Wide Web, April 21-25, 2008, Beijing, China.
  4. Alan, W. G., Jian, J., Abrahams, A S., Fan, W., Zhang, Z., 2013. ExpertRank: A topic-aware expert finding algorithm for online knowledge communities, Decision Support Systems, Volume 54, Issue 3, February 2013, Pages 1442-1451, ISSN 0167-9236, http://dx.doi.org/10.1016/j.dss.2012.12.020.
  5. Balog, K., Azzopardi, L., Rijke, M. D., 2009. A language modeling framework for expert finding. Information Processing and Management, 45(1), 1-19.
  6. Banerjee, A., Basu, S., 2008. A social query model for decentralized search. Proc. 2nd Workshop on Social Network Mining and Analysis, ACM Press, 2008.
  7. Broder, A., Kumar, R., Maghoul, F., Raghavan, P., Rajagopalan, S., Stata, R., Tomkins, A., Wiener, J., 2000. Graph structure in the Web. Computer Networks, 33 (1-6). 309-320.
  8. Campbell, C. S., Maglio, P. P., Cozzi, A., Dom, B., 2003. Expertise identification using email communications. In the twelfth international conference on Information and knowledge management, New Orleans, LA, 2003, 528-231.
  9. Constant, D., Sproull, L., Kiesler, S., 1996. The kindness of strangers: the usefulness of electronic weak ties for technical advice, Organization Science 7 (2) (1996) 119.
  10. Davitz, J., Yu, J., Basu, S., Gutelius D., Harris, A., 2007. iLink: search and routing in social networks. Proc. 13th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, ACM Press, 2007, pp. 931-940.
  11. Dom, B., Eiron, I., Cozzi, A., Zhang, Y., 2003. Graphbased ranking algorithms for e-mail expertise analysis. In DMKD, New York, NY, 2003, ACM Press, 42-48.
  12. Fritzen, E., Prates, J., Siqueira, S. W. M., Braz, M. H. L. B., De Andrade, L. C. V., 2013. Contextual web searches in Facebook using learning materials and discussion messages. Computers in Human Behavior, v. 29, p. 386-394, 2013.
  13. Horowitz, D., Kamvar, S., 2010. The anatomy of a largescale social search engine. Proc. of the 19th International Conference on World Wide Web (WWW), ACM Press, 2010, pp. 431-440.
  14. Huberman, B., Romero D., Wu, F., 2009. Social networks that matter: Twitter under the microscope. First Monday, vol. 14, 2009, pp. 1-8.
  15. Kollock, P., 1999. The economies of online cooperation: gifts and public goods in cyberspace. In Smith, M.A. and Kollock, P. eds. Communities in Cyberspace, Routledge, London, 1999.
  16. Krulwich, B., Burkey, C., 1996. ContactFinder agent: answering bulletin board questions with referrals. In the 13th National Conference on Artificial Intelligence, Portland, OR, 1996, 10-15.
  17. Lakhani, K., Von Hippel, E., 2000. How open source software works: "free" user-to-user assistance. Research Policy, 32 (6), 923-943.
  18. Lin, H., Fan, W. Zhang, Z., 2009. A qualitative study of web-based knowledge communities: examining success factors, International Journal of eCollaboration 5 (3) (2009) 39-57.
  19. Littlepage, G. E., Mueller, A. L., 1997. Recognition and utilization of expertise in problem-solving groups: Expert characteristics and behavior. Group Dynamics: Theory, Research, and Practice, 1. 324-328.
  20. Liu, X., Wang, G. A., Johri A., Zhou, M., Fan, W., 2012. Harnessing global expertise: a comparative study of expertise profiling methods for online communities, Information Systems Frontiers (2012) 1-13.
  21. Morris, M., Teevan, J., Panovich, K., 2010. What do people ask their social networks, and why?: a survey study of status message Q&A behavior. Proc. 28th International Conference on Human Factors in Computing Systems (CHI), ACM Press, 2010, pp. 1739-1748.
  22. Mui, Y., Whoriskey, P., 2010. Facebook passes Google as most popular site on the Internet, two measures show. The Washington Post, 2010.
  23. Page, L., Brin, S., Motwani, R., Winograd, T., 1998. The Pagerank Citation Ranking: Bringing Order to the Web, Stanford Digital Library Technologies Project, 1998.
  24. Paul, S., Hong L., Chi, E., 2013. Is twitter a good place for asking questions? a characterization study. Proc. Fifth AAAI International Copyright (c) IARIA, 2013. ISBN: 978-1-61208-280-6 152 ICIW 2013 : The Eighth International Conference on Internet and Web Applications and Services Conference on Weblogs and Social Media (ICWSM), 2011, pp. 578-581.
  25. Souza, C. C., Magalhães, J. J., Costa, E. B., Fechine, J. M., 2013. Social Query: A Query Routing System for Twitter. In: The Eighth International Conference on Internet and Web Applications and Services (ICIW), 2013. Roma. Proceedings of the International Conference on Internet and Web Applications and Services.
  26. Streeter, L., Lochbaum, K., 1988. Who Knows: A System Based on Automatic Representation of Semantic Structure. In Proceedings of RIAO, 1988, 380-388.
  27. Wasko, M. S., Faraj, Teigland, R., 2004. Collective action and knowledge contribution in electronic networks of practice, Journal of the Association for Information Systems 5 (11-12) (2004) 494-513.
  28. Yimam-Seid, D., Kobsa, A., 2003. Expert Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach, Sharing Expertise: Beyond Knowledge Management, MIT Press, Cambridge, MA, 2003.
  29. Zhang, J., Ackerman, M.S, Adamic, L., 2007. Expertise networks in online communities: structure and algorithms, Proceedings of the 16th international conference on World Wide Web, May 08-12, 2007, Banff, Alberta, Canada.
  30. Zhang, W., Watts, S., 2003. Knowledge adoption in online communities of practice, Systemes d'Information et Management 9 (1) (2003) 81-102.
Download


Paper Citation


in Harvard Style

Baesso Procaci T., Wolfgand Matsui Siqueira S. and Cristina Vasconcelos de Andrade L. (2014). Finding Reliable People in Online Communities of Questions and Answers - Analysis of Metrics and Scope Reduction . In Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-028-4, pages 526-535. DOI: 10.5220/0004954005260535


in Bibtex Style

@conference{iceis14,
author={Thiago Baesso Procaci and Sean Wolfgand Matsui Siqueira and Leila Cristina Vasconcelos de Andrade},
title={Finding Reliable People in Online Communities of Questions and Answers - Analysis of Metrics and Scope Reduction},
booktitle={Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2014},
pages={526-535},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004954005260535},
isbn={978-989-758-028-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Finding Reliable People in Online Communities of Questions and Answers - Analysis of Metrics and Scope Reduction
SN - 978-989-758-028-4
AU - Baesso Procaci T.
AU - Wolfgand Matsui Siqueira S.
AU - Cristina Vasconcelos de Andrade L.
PY - 2014
SP - 526
EP - 535
DO - 10.5220/0004954005260535