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Whether or not a collaborative approach will be
accepted by government to improve service quality
initiatives is still an open question, one without a
simple yes or no answer. Change-oriented
governments and support organizations must adopt
new methods of training to accommodate the needs
of multiple groups and interests in order to
encourage collaboration and enhance performance
and productivity. Digital divides within
organizations and among the most vulnerable
citizens must be overcome. How these inequalities
are dealt with, how skills are learned—and how they
can be applied to various functions at different levels
of government—will determine how case study
evidence is used to equalize access to the Internet,
enhance political connectivity and promote better
customer service based on improved data collection,
analysis and collaboration.
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