Knowledge Management in Consulting Activities

Eva Gattnar, Jens Schneider, Anna Dehmel, Sebastian Heiland, Brigitte Stroetmann, Okan Ekinci

2014

Abstract

Nowadays, knowledge is key to value-creation in most industries, but for consulting companies, the knowledge generated and shared in the organization represents the core service. Therefore, a strategy for active knowledge management and utilization of knowledge in its different state is needed. The present paper provides a review focusing on the meaning of knowledge for consulting activities. The different stages of a consulting project are examined and the demand for knowledge management support in the course of the project execution is analyzed. Additionally it is emphasized that two different management strategies are applied simultaneously in the companies. With the personification strategy the human oriented approach is practiced, within the technical oriented approaches of the codification strategy the storage of explicit knowledge is promoted. Next to the codification and personification strategy the coordination of the goals within the knowledge management as well as the active knowledge management influence on the consulting success is emphasized. The paper aims to point out the increase of customer satisfaction, quality of consulting services as well as the effectiveness in project work based on knowledge management.

References

  1. Bundesverband Deutscher Unternehmensberater , 2008. Facts & Figures zum Beratermarkt 2007/2008, Bundesverband Deutscher Unternehmensberater BDU e.V., Düsseldorf / Bonn 2008.
  2. Broßmann, M., Mödinger, W., 2011. Praxisguide Wissensmanagement. Qualifizieren in Gegenwart und Zukunft. Planung, Umsetzung und Controlling in Unternehmen. Springer, Heidelberg, 2011.
  3. Gattnar, E., Eck, R. , 2013.
  4. Ganzheitliches Wissensmanagement - Grundlagen und Konzepte, in: Podium der Wirtschaft, Recht & Soziales, Band 27. VHK, Altdorf bei Nürnberg, pp. 85-107, 2013.
  5. Orth, R., Finke, I., Voigt, S. , 2008. Wissen greifbar machen: Den Umgang mit Wissen beschreiben und bewerten, ProWis-Projektstudie Nr. 2, Berlin, Magdeburg 2008.
  6. Remus, U. , 2002.
  7. Prozessorientiertes Wissensmanagement: Konzepte und Modellierung, Dissertation, Universität Regensburg, Regensburg, 31. Mai 2002.
Download


Paper Citation


in Harvard Style

Gattnar E., Schneider J., Dehmel A., Heiland S., Stroetmann B. and Ekinci O. (2014). Knowledge Management in Consulting Activities . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014) ISBN 978-989-758-050-5, pages 255-260. DOI: 10.5220/0005086402550260


in Bibtex Style

@conference{kmis14,
author={Eva Gattnar and Jens Schneider and Anna Dehmel and Sebastian Heiland and Brigitte Stroetmann and Okan Ekinci},
title={Knowledge Management in Consulting Activities},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)},
year={2014},
pages={255-260},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005086402550260},
isbn={978-989-758-050-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)
TI - Knowledge Management in Consulting Activities
SN - 978-989-758-050-5
AU - Gattnar E.
AU - Schneider J.
AU - Dehmel A.
AU - Heiland S.
AU - Stroetmann B.
AU - Ekinci O.
PY - 2014
SP - 255
EP - 260
DO - 10.5220/0005086402550260