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alongside the usual ERP functionality for providing
additional, and much needed, support to the users.
Inclusion of this type of interactive process and task
guidance distinguishes our work from other business
process mining and visualization research.
The presented prototype serves as an illustration
of possible ways of implementing some of our
design principles for achieving better ERP usability
by focusing on improving the collaborative
capability of the system. Furthermore, the presented
interventions, which were designed using the TIL
model and algorithms, confirm the suitability of TIL
as a framework for implementing a variety of
features supporting system-user collaboration.
The design principles and interventions were
motivated by field studies of ERP usage. Thus, the
next step in this research involves evaluating the
proposed solutions with users and fine-tuning the
solutions based on their feedback. We are also
working on optimizing the algorithms for logging
and information extraction from the TIL model.
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