The Impact of Digital Presence on Competitive Advantage - A Study Applied to Brazilian Bank Industry
Claudio Luis Cruz de Oliveira, Veranise Jacubowski Correia Dubeux, Vinicius Andrade Pereira
2015
Abstract
This pilot study analyses the impact of Digital Presence on the competitive advantage of the Brazilian banks. The research reinforces previous findings. It verifies high correlations of digital variables and business results. The study also introduces the Digital Presence Index (DPI) to consolidate the digital metrics. Additionally, the paper proposes new forms to visualize the variables. These contributions may improve the decision-making process of marketing analysts, business executives, and Internet professionals.
References
- Carneiro, H. A.; Mylonakis, E. Google Trends: A WebBased Tool for Real-Time Surveillance of Disease Outbreaks. Clinical Infectious Diseases, V.49, No. 10, pp. 1557-1564.
- ComScore, 2014. 2014 Future Digital in Focus. Available at http://pt.slideshare.net/jacquelinee/2014-brazildigitalfutureinfocuspt, accessed: Mar, 01, 2015.
- Corcoran, S. 2009. Defining Earned, Owned and Paid Media. Forrester Blog. Available at http://blogs.forrester.com/interactive_marketing/2009/ 12/defining-earned-owned-and-paid-media.html, accessed: Jan, 13, 2015.
- Davenport, T. H.; Harris, J. G. 2007, Competing on Analytics: the new science of winning. Harvard Business School Press. Boston, 1st edition.
- Exame 2014. Os 50 maiores bancos do Brasil em 2013, Exame.com. Available at http://exame.abril.com.br/ revista-exame/noticias/os-50-maiores-bancos-brasilem-2013, accessed: Jan, 12, 2015.
- Febraban, 2014. Pesquisa FEBRABAN de Tecnologia Bancária 2013. Available at http://www.febraban.org.br/7Rof7SWg6qmyvwJcFwF 7I0aSDf9jyV/sitefebraban/RPSP-6021- 14%20FEBRABAN_Pesquisa%20Tecnologia%20Ban c%E1ria_2013%207.5.2014_vf.pdf, accessed: Jan, 12, 2015.
- Goes, P. B. 2014. Big Data and IS Research, MIS Quarterly, (38:3), pp. 3-8.
- Haj-Bolouri, A.; Flensburg, P.; Svensson, L. 2014, Conceptualizing the Essence of Presence in Distance Education through Digital Dasein. Proceedings of ELearn 2014, New Orleans. Available at http://www.editlib.org/p/148904/proceeding_148904.p df/. Accessed: Jan, 13, 2015.
- Harrison, F. 2013. Digging deeper down into the empirical generalization of brand recall: adding and Earned Media to Paid-Media Touchpoints. Journal of Advertising Research, Jun., pp.181-185.
- Ibope, 2014. Categorias - 30 maiores - 1º semestre. Available at http://www.ibope.com.br/ptbr/conhecimento/TabelasMidia/investimentopublicitari o/ Paginas/CATEGORIAS---30-MAIORES---1%C2% BA-SEMESTRE-2014.aspx, accessed: Jan, 13, 2015.
- Johnson, R. A., Wichern, D.W. 2002. Applied Multivariate Statistical Analysis, Prentice Hall, New Jersey.
- Kaushik, A. 2007. Web Analytics: An Hour a Day. Wiley Publishing, Indianopolis, 1st edition.
- Kaushik, A. 2012. Excellent Analytics Tip #20: Measuring Digital "Brand Strength", available at.
- http://www.kaushik.net/avinash/analytics-measuringdigital-brand-strength/, accessed in Mar, 03, 2015.
- Krombholz, k.; Merkl, D.; Weippl, E. 2012. Fake identities in social media: A case study on the sustainability of the Facebook business model. Journal of Service Science Research, V.4, No.2, pp. 175-212.
- Martilla, J.A.; James, C.J. 1977. Importance-Performance Analysis. Journal of Marketing, V. 41, No. 1 Jan., pp. 77-79.
- Pauwels, K.; Srinivasan, S.; Rutz, O.; Bucklin, R. 2012. The Hierarchy of Effects HOE Meets Paid, Earned, and Owned POE: How Do Internet Media Work to Drive Brand Sales?, Working Paper, Boston University. Available at http://pages.stern.nyu.edu/atakos/ MMP2P/presentations/ssrinivasan.pdf in Jan, 1th, 2015.
- Porter, M., 2001, Strategy and the Internet. Harvard Business Review, (79:3), pp.63-78.
- Slack, N. 1994. The importance-performance matrix as a determinant of improvement priority. International Journal of Operations and Production Management, (14:5), 59-75.
- Topsy, 2015. Search and Analyze the Social Web. Available at http://topsy.com/, accessed: Mar, 03, 2015.
- Thibeault, J. 2012. What is a digital presence? In the limelight blog. Available at http://blog.limelight.com/ 2012/07/what-is-a-digital-presence, accessed: Jan, 13, 2015.
- Westerman, G,; Tannou, M.; Bonnet; D.; Ferraris, P., 2012; McAfee, A. The Digital Advantage: How digital leaders outperform their peers in every industry. Capegimi.com. Available at https://www.capgemini. com/resource-file-access/ resource/ pdf/ The_Digital_ Advantage__How_Digital_Leaders_Outperform_their _Peers_in_Every_Industry.pdf, accessed: Mai, 26, 2015.
Paper Citation
in Harvard Style
Luis Cruz de Oliveira C., Jacubowski Correia Dubeux V. and Pereira V. (2015). The Impact of Digital Presence on Competitive Advantage - A Study Applied to Brazilian Bank Industry . In Proceedings of the 12th International Conference on e-Business - Volume 1: ICE-B, (ICETE 2015) ISBN 978-989-758-113-7, pages 80-87. DOI: 10.5220/0005546900800087
in Bibtex Style
@conference{ice-b15,
author={Claudio Luis Cruz de Oliveira and Veranise Jacubowski Correia Dubeux and Vinicius Andrade Pereira},
title={The Impact of Digital Presence on Competitive Advantage - A Study Applied to Brazilian Bank Industry},
booktitle={Proceedings of the 12th International Conference on e-Business - Volume 1: ICE-B, (ICETE 2015)},
year={2015},
pages={80-87},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005546900800087},
isbn={978-989-758-113-7},
}
in EndNote Style
TY - CONF
JO - Proceedings of the 12th International Conference on e-Business - Volume 1: ICE-B, (ICETE 2015)
TI - The Impact of Digital Presence on Competitive Advantage - A Study Applied to Brazilian Bank Industry
SN - 978-989-758-113-7
AU - Luis Cruz de Oliveira C.
AU - Jacubowski Correia Dubeux V.
AU - Pereira V.
PY - 2015
SP - 80
EP - 87
DO - 10.5220/0005546900800087