A Practical Guide to Developing a Knowledge Management Culture (KMC) in a Non-Profit Organization (NPO)

Tomasz Kampioni, Felicia Ciolfitto

2015

Abstract

Knowledge is the most important asset of an organization. Being able to preserve organizational knowledge determines profitability, sustainability, competitiveness and the ability to grow. No organization can afford to lose its knowledge base. According to the World Economy Forum, 95 percent of CEOs claim that Knowledge Management (KM) is a critical factor in an organization’s success; and 80 percent of companies mentioned in Fortune Magazine have staff assigned specifically to KM. Developing a culture of sharing and creating knowledge is a long process that requires changing people’s values, beliefs and behaviours. Staff must be convinced of KM benefits and be engaged in programs and initiatives that support transfer of knowledge. Many organizations focus on technology as a silver bullet, losing sight of the fact that people as well as processes are important factors in successful implementation of Knowledge Management Culture (KMC). In this article we will discuss the concept of a knowledge management culture. We will specifically explore how a non-profit organization (NPO) assessed its current environment and capitalized on its existing KMC as a way to leverage its KM program. Creating a KMC is key since technology does not manage knowledge – people do!

References

  1. Brown, J.S., Duguid, P., 1998. Organizing Knowledge, California Management Review Vol. 40, No. 3.
  2. Bruner, J., 1990. Acts of Meaning, Hebrew University of Jerusalem and Harvard University Press.
  3. Dale, E., 1969. Audio-Visual Methods in Teaching, Holt, Rinehart & Winston, New York.
  4. Dalkir, K., 2011. Knowledge Management in Theory and Practice, The MIT Press. Cambridge, Massachusetts London, England. 2nd edition.
  5. Davenport, T.H., Prusak, L., 2000. Working Knowledge, Harvard Business School Press. Harvard.
  6. Duffy, J., 2001. The Tools and Technologies Needed for Knowledge Management, Information Management Journal, Prairie Village, Vol. 35, No. 1" 2001.
  7. Eyal, O., Nass, C., Wagner, A., 2009. Cognitive Control in Media Multitaskers, PNAS: Proceedings of the National Academy of Sciences, August 24, 2009.
  8. Gartner Press Release, 2014. Gartner Survey Reveals That 73 Percent of Organizations Have Invested or Plan to Invest in Big Data in the Next Two Years, Stamford, http://www.gartner.com/newsroom/id/2848718.
  9. Geisler, E., Wickramasinghe, N., 2015. Principles of knowledge management, Routledge. New York, NY.
  10. Hubert, C., Lemons, D., 2010. APQC's levels of knowledge management maturity. APQC. 2010:1-5.
  11. Kotter, J., 1996. Leading Change, Harvard Business Review Press. Harvard.
  12. Lapowsky, I., 2013. Don't Multitask: Your Brain Will Thank You, Time Magazine, Vol. 181, No. 13".
  13. Lee, J., 2000. Knowledge Management: The Intellectual Revolution, IIE Solutions, Norcross, Vol. 32, No. 10".
  14. Mehrabian, A., 1972. Nonverbal communication. AldineAtherton, Chicago.
  15. Moore, R., 2010. New Data on Twitter's Users and Engagement. RJMetrics, January 26.
  16. Nonprofit HR and Improve Group, 2015. The 2015 National Nonprofit Employment Practices Survey.
  17. O'Dell, C., Hubert C., 2011. The New Edge in Knowledge, John Wiley & Sons, Inc. Hoboken, New Jersey.
  18. Pasher, E., Ronen, T., 2011. The complete guide to Knowledge Management, John Wiley & Sons, Inc. Hoboken, New Jersey.
  19. Reh, F., 2005. Pareto's Principle - The 80-20 Rule. Business Credit 107.7 (Jul/Aug 2005): 76.
  20. Schawbel, D., 2013. The Top 10 Workplace Trends For 2014, Forbes, Oct 24, 2013.
  21. Schein, E., 1999. The corporate culture survival guide: Sense and nonsense about cultural change. San Francisco: Jossey Bass.
  22. Sinek, S., 2011. Start with the Why, The Penguin Group. London.
  23. The Society for Human Resource Management (SHRM), 2015. A 2014 Employee Job Satisfaction and Engagement Survey.
  24. Tinto, V., 2006. Research and Practice of Student Retention: What Next? Journal of College Student Retention: Research, Theory & Practice, May 2006.
Download


Paper Citation


in Harvard Style

Kampioni T. and Ciolfitto F. (2015). A Practical Guide to Developing a Knowledge Management Culture (KMC) in a Non-Profit Organization (NPO) . In Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2015) ISBN 978-989-758-158-8, pages 27-38. DOI: 10.5220/0005587100270038


in Bibtex Style

@conference{kmis15,
author={Tomasz Kampioni and Felicia Ciolfitto},
title={A Practical Guide to Developing a Knowledge Management Culture (KMC) in a Non-Profit Organization (NPO)},
booktitle={Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2015)},
year={2015},
pages={27-38},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005587100270038},
isbn={978-989-758-158-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2015)
TI - A Practical Guide to Developing a Knowledge Management Culture (KMC) in a Non-Profit Organization (NPO)
SN - 978-989-758-158-8
AU - Kampioni T.
AU - Ciolfitto F.
PY - 2015
SP - 27
EP - 38
DO - 10.5220/0005587100270038