A Knowledge Management Toolkit based on Open Source

Roberta Mugellesi Dow, Hugo Marée, Raúl Cano Argamasilla, Jose A. Martínez Ontiveros, Juan F. Prieto, Diogo Bernardino

2015

Abstract

The positive experience with the knowledge capture project at the European Space Agency (ESA) Automated Transfer Vehicle (ATV) mission has opened a path worth following by the whole Agency. The ATV team has a privileged insight of what to preserve and how to present it so, to enable the user to get the best out of the mission’s knowledge, a portal was created and tailored to the specific needs of this mission (ATVCAP project). In order to capitalize from this experience, a spin-off has been developed in the form of a generic system, the KM Toolkit, that can be instantiated in as many business units as necessary. The idea is to offer to other areas a ready-to-go solution that can be tailored to the particularities of the interested party. This toolkit has been designed upon an architecture that integrates its services in several layers (shared services, integration, knowledge, access) and it provides to the end user a comprehensive set of features that use Open Source at their core: a portal as a single entry point (Drupal), wiki functionality (Drupal & MediaWiki), search engine (Apache Solr and ManifoldCF) and Competency Management (an in-house development based on Open Source). In addition to the KM Toolkit, it was developed as well a mechanism that allowed an easy content population, contributing with this to offer a content-rich solution as efficiently as possible. This paper describes how the Knowledge Management team at the European Space Agency has approached this endeavour from the conception and design to its implementation, based on past experiences (e.g. ATVCAP) and describing as well some lessons learned for the future.

References

  1. Mugellesi Dow, R., et al., 2014, Knowledge capture in ESA projects: The ATV case, IAC-14, D5,2,11, Toronto, CA.
  2. Guerrucci, D., et al., 2014. Phased Approach to a Knowledge Management Network, KMIS 2014, Rome, IT.
  3. Mugellesi Dow, R., et al., 2013, Knowing More About Knowledge Management At ESA, KMIS 2013, Algarve, PT.
  4. Guerrucci, D., et al., 2012. Technological Aspects of the KM System in ESA, 4th International Conference on KM, Toulouse SpaceShow 2012, Toulouse.
  5. Mugellesi Dow, R., et al., 2011. Corporate Knowledge Management, IAC-11, D5,2,1, Cape Town, SA.
  6. Mugellesi Dow, R., et al., 2010. Managing Knowledge for Spacecraft Operations at ESOC, Journal of Knowledge Management, Vol.14, No.5.
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Paper Citation


in Harvard Style

Mugellesi Dow R., Marée H., Cano Argamasilla R., A. Martínez Ontiveros J., F. Prieto J. and Bernardino D. (2015). A Knowledge Management Toolkit based on Open Source . In Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 1: KMIS, (IC3K 2015) ISBN 978-989-758-158-8, pages 207-215. DOI: 10.5220/0005610302070215


in Bibtex Style

@conference{kmis15,
author={Roberta Mugellesi Dow and Hugo Marée and Raúl Cano Argamasilla and Jose A. Martínez Ontiveros and Juan F. Prieto and Diogo Bernardino},
title={A Knowledge Management Toolkit based on Open Source},
booktitle={Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 1: KMIS, (IC3K 2015)},
year={2015},
pages={207-215},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005610302070215},
isbn={978-989-758-158-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 1: KMIS, (IC3K 2015)
TI - A Knowledge Management Toolkit based on Open Source
SN - 978-989-758-158-8
AU - Mugellesi Dow R.
AU - Marée H.
AU - Cano Argamasilla R.
AU - A. Martínez Ontiveros J.
AU - F. Prieto J.
AU - Bernardino D.
PY - 2015
SP - 207
EP - 215
DO - 10.5220/0005610302070215