technologies such as smartphones, that “different
factual scenarios might well require some creative
judicial application of settled law to the new facts”.
Whether you would assess the issue as merely a
need for “creative judicial application”, or support
Kim’s idea that this creative application does
amount to a substantial “distortion of doctrine”, it is
clear that this may well lead to legal problems of
uncertainty, whether strict legal uncertainty or
practical uncertainty.
What I wish to examine in this dissertation is
whether the possibility of contractual disputes
surrounding the use of eObjects may lead to
additional uncertainty or other legal problems. For
example, to add to the existing uncertainty
surrounding conventional online contracting, the
mechanisms by which users manifest, or by which
courts assume manifest, assent to contractual terms,
may well change with the advent of eObjects. For
example, one of the common attributes of eObjects
is an increasing emphasis on implicit human-
computer interaction (iHCI). In an eObjects world,
a desktop computer, smartphone and a sock may all
contain computing power, but a consumer interacts
with each of these devices in different ways. If the
devices are used to mediate contracts with
consumers, their ability to “deliver” text, and
therefore contractual terms, is also fundamentally
different. Admittedly, a “tap” on a smartphone icon
is not very dissimilar to a “click” on an “I agree”
button, and therefore it is arguable existing doctrine
is easily applied in that context. However, even
supporters of traditional doctrine recognise that a
failure to adapt the presentation of contractual terms
to a smaller screen may affect whether there is
reasonable notice.
And, once we move to eObjects without a
conventional screen, the interaction becomes even
more different, sufficiently to raise questions about
assent to contractual terms. Is a wave, or a blink, or
merely walking into a room, the same as a click on a
hypertext link? When might a contract formed with
an iHCI interface be unconscionable? Will
electronic signatures legislation have to change to
incorporate gesture-based contracting, or will
agreement by conduct be sufficient for all purposes?
It may be easy to conclude that existing doctrine
governing contractual agreement by conduct will be
sufficient to deal with the simple question of
whether some form of contract has been formed.
However, the question still remains as to what terms
are included part of that contract. As Kim points
out, one of the outcomes of widely available e-
commerce has been the increased length and
complexity of terms contained in consumer
contracts. Retailers, who in the offline world would
not traditionally subject their customers to signing a
paper contract at all, and therefore only expecting to
enforce minimal conditions around price and returns,
are taking advantage of the electronic form to
deliver many pages of terms and conditions. These
terms and conditions also tend to include provisions
unrelated to the main bargain (what Kim calls
“crook terms”), such as consent to collect a
consumer’s information and sell it to third parties.
For example, if a consumer goes into Myer and buys
a dress, the consumer’s contractual obligations are
limited to payment of the tag price. Myer is also
subject to statutory warranties under the Australian
Consumer Law. However, if a consumer buys the
same dress via the Myer website, she is subject to
fully four pages of terms (over 3500 words). These
terms include a clause allowing third party
advertisers to access your IP address, and also to
track pages to which you subsequently navigated.
eObjects are contemplated with an ability to
deliver text which is limited compared to
conventional desktop technology. How, then, will
reasonable notice of onerous terms be delivered to
consumers? For example, for a consumer using
Internet-connected spectacles, how will these four
pages be represented to her/him? The problem of a
small screen has already been recognised by scholars
discussing wrap contracts, but must this problem is
likely to be multiplied in the context of wearable
electronics. Considering the function of Internet-
connected spectacles and where they are likely to be
used, that is, on the move and in public places, the
likelihood that consumers will be able to adequately
read consumer terms is not high. It is already clear
that most people spend little to no time reading
consumer terms and conditions. The increased
difficulty of accessibility and legibility will most
likely not mean a reduction in the number of
transactions, merely a reduction in the already low
number of people who actually know what bargain
they have made. How will judges respond to this
issue, if at all? And if judges will not respond,
should the legislature?
However, there may exist opportunities arising
out of eObjects to improve the consumer contracting
experience. For example, the portability of certain
consumer eObjects may actually result in better
informed consumers. As discussed above, Peppet
argues that greater accessibility to review sites with
smartphones by consumers in brick-and-mortar
stores means that US courts should be less likely to
hold a contract unenforceable on the grounds of