Assessment of Factors Influencing Business Process Harmonization - A Case Study in an Industrial Company

J. J. M. Trienekens, H. L. Romero, L. Cuenca

2016

Abstract

While process harmonization is increasingly mentioned and unanimously associated with several benefits, there is a need for more understanding of how it contributes to business process redesign and improvement. This paper presents the application, in an industrial case study, of a conceptual harmonization model on the relationship between drivers and effects of process harmonization. The drivers are called contextual factors which influence harmonization. Assessment of these contextual factors in a particular business domain, clarifies the extent of harmonization that can be achieved, or that should be strived at. From both qualitative, as well as some quantitative, assessment results, insights are being discussed on the extent of harmonization that can be achieved, and on action plans regarding business (process) harmonization and (IT) integration.

References

  1. Ang, Z., and Massingham, P., 2007. National culture and the standardization versus adaptation of knowledge Tregear, R. (2010). Business process standardization. In 11(2), pp.5-21.
  2. Buchta, D., Eul, M., and Schulte, H., 2007. IT Fernandez, J., and Bhat, J., 2010. Addressing the Girod, S. J., and Bellin, J. B., 2011. Revisiting the Dyna,79 (172), pp.85-93.
  3. Pardo, C., Pino, F. J., Garcia, F., & Piattini, M., 2012.
  4. Romero, H., 2014. The Role of Contextual Factors in Process Harmonization, Ph.D Thesis, nr. D179, BETA Research School for Operations Management and Logistics, University of Technology Eindhoven, The Netherlands, 2014.
  5. Rosenkranz, C., Seidel, S., Mendling, J., Schaefermeyer, M., and Recker, J., 2010. Towards a framework for business process standardization. In Business process management workshops (pp. 53-63). Springer Berlin Siviy, J., Kirwan, P., Marino, L., & Morley, J. , 2008. The Technologies: A Process Improvement Professional's View. Software Engineering Institute. Carnegie Mellon University. White paper.
  6. Handbook on Business Process Management 2.
  7. Springer Berlin Heidelberg, pp. 307-327.
  8. Interviewee 1 Interviewee 2 Interviewee 3 Interviewee 4 Averages
Download


Paper Citation


in Harvard Style

Trienekens J., Romero H. and Cuenca L. (2016). Assessment of Factors Influencing Business Process Harmonization - A Case Study in an Industrial Company . In Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-187-8, pages 103-110. DOI: 10.5220/0005748601030110


in Bibtex Style

@conference{iceis16,
author={J. J. M. Trienekens and H. L. Romero and L. Cuenca},
title={Assessment of Factors Influencing Business Process Harmonization - A Case Study in an Industrial Company},
booktitle={Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2016},
pages={103-110},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005748601030110},
isbn={978-989-758-187-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Assessment of Factors Influencing Business Process Harmonization - A Case Study in an Industrial Company
SN - 978-989-758-187-8
AU - Trienekens J.
AU - Romero H.
AU - Cuenca L.
PY - 2016
SP - 103
EP - 110
DO - 10.5220/0005748601030110