Analysing Buyers’ Burstiness in E-Business: Parameter Estimation and
Practical Applications
Andreas Ahrens and Jelena Zaš
ˇ
cerinska
Hochschule Wismar, University of Technology, Business and Design Philipp-Müller-Straße 14, 23966 Wismar, Germany
Keywords:
E-Business Process, Buyers’ Burstiness, Gap Processes, Binary Customer Behaviour.
Abstract:
Optimization of e-business process assists in earning profits in e-business. For the success of the optimization
of e-business process, a simulation model based on gap processes for the analysis of buyers’ burstiness in
e-business process has been recently developed. However, the model has to be validated in terms of input
parameter values and distributions. The research question is as follows: What are practically relevant input
parameter values and distributions of the model based on gap processes for the analysis of buyers’ burstiness
in e-business process? The aim of the research is to validate the simulation model based on gap processes for
the analysis of buyers’ burstiness in e-business process in terms of input parameter values and distributions
underpinning elaboration of a new research question on the model validity. The meaning of the key concepts of
validation, model validation and model validation approach is studied. The results of the present research show
that the simulation model for analysis of buyers’ burstiness e-business process in terms of input parameter
values and distributions is valid. The novel contribution of the paper is revealed in the newly created research
question on the proposed model for evaluation of buyers’ burstiness in e-business process. Directions of
further research are formulated.
1 INTRODUCTION
Optimization of e-business process assists in earn-
ing profits in e-business. Optimization of e-business
process implies choices about quantity of goods to
be delivered, number of the staff to be employed as
highlighted in (Ahrens et al., 2015), goods’ pricing,
goods discounts, computer software to be installed,
networking between a business company and its cus-
tomers to be established, etc. Additionally, such a re-
sult of business process as purchase and/or sale of a
good or service indicates the output of this process.
For the success of the optimization of e-business
process, a simulation model based on gap processes
for the analysis of buyers’ burstiness in e-business
process has been recently developed (Ahrens and Za-
š
ˇ
cerinska, 2016). Existing models do not take into ac-
count the context of e-business process. E-business
process proceeds under certain conditions. One of
the conditions is bursty processes that are quite com-
mon in our daily live. Table 1 demonstrates the phe-
nomenon of burstiness in a range of scientific fields
(Ahrens and Zaš
ˇ
cerinska, 2016).
Beginning in 1960 Gilbert presented the first
model in telecommunications which emphasized that
bit errors occurred in bundles or, in other words,
bursts (Gilbert, 1960; Elliott, 1963). Since then, the
issues of a general procedure to evaluate the perfor-
mance or, in other words, e-business process in the
present research, as well as a basic set of parameters
or, in other words, criteria, are still relevant today.
In business including e-business, burstiness of
workload is traditionally analyzed (Heinrich, 2014).
However, the paradigm has changed from an input
based business process or, in other words, burstiness
of workload to an outcome based process or, in other
words, burstiness of buyers (Ahrens et al., 2015). The
shift from analysis of burstiness of workload to eval-
uation of burstiness of buyers allows increasing the
efficiency of e-business process and, consequently, e-
business profit.
In e-Business, buyers’ burstiness has to be high-
lighted as such a condition. Buyers’ burstiness
in e-business reflects the real environment in e-
business. By phenomenon’s burstiness, intervals of
high-activity alternating with long low-activity peri-
ods are meant.
A new model for analyzing buyers burstiness in
e-business process was presented in (Ahrens and Za-
š
ˇ
cerinska, 2016). For the design of a mathematical
Ahrens, A. and Zašcerinska, J.
Analysing Buyers’ Burstiness in E-Business: Parameter Estimation and Practical Applications.
DOI: 10.5220/0006407800710077
In Proceedings of the 14th International Joint Conference on e-Business and Telecommunications (ICETE 2017) - Volume 2: ICE-B, pages 71-77
ISBN: 978-989-758-257-8
Copyright © 2017 by SCITEPRESS Science and Technology Publications, Lda. All rights reserved
71
Table 1: Burstiness in different scientific fields.
Scientific field Phenomenon of burstiness
Telecommunications Burstiness of bit-errors in data transmission
Economics Burstiness of crises
Natural sciences Burstiness of disasters or earthquakes
Logistics Burstiness of traffic
Social media Burstiness of hot topic, keyword or event
Business Burstiness of workload
E-Business Burstiness of buyers
model for evaluation of buyers’ burstiness in e-
business process, the synergy between e-business and
telecommunications is promoted as the phenomenon
of customers in the e-business process as well as bit-
errors in data transmission appear to be of a similar
nature, namely, the bursty nature. It should be noted
that the present research is not limited to only two
scientific disciplines, namely e-business and telecom-
munication, but is based on a number of scientific
disciplines such as business, social media, logistics,
literature, etc. Such mathematical models that con-
sider the bursty nature of bit-errors in data transmis-
sion have been successfully implemented in telecom-
munications for optimizing data communication pro-
tocols and will be adopted in this work to the buyers’
burstiness in e-business process. The proposed model
for analyzing buyers burstiness in e-business process
is able to take the buyers’ concentration into account
since the buyers’ concentration cannot be considered
when only analyzing the buyers’ probability (Ahrens
and Zaš
ˇ
cerinska, 2016). Thus, this model is novel as
it offers two parameters, namely, the buyers’ prob-
ability and the buyers’ concentration, for analyzing
buyers burstiness in e-business process.
A comparison of the model of evaluation of bursti-
ness of hot topic, keyword, etc. in social media shown
by the group of Japanese researchers (Kotozaki et al.,
2015) with the model for evaluation of buyers’ bursti-
ness in e-business process is reflected in Table 2. The
comparative analysis of Table 2 reveals that Klein-
berg’s burst detection algorithm, which is based on
a queuing theory, is built on a sequence of phenom-
ena while gap distribution function is featured by se-
quential independence of gaps between two buyers.
The comparative analysis assists in concluding that
e-business process is characterized by sequential in-
dependence of gaps between two buyers.
However, the model has to be validated in terms
of input parameter values and distributions as the
model was already evaluated by experts (Ahrens
et al., 2016b). The novelty of this contribution is
that the model validity is checked by analyzing the
visitor/buyer relationship in two different e-shops.
Whereas the first e-shop is focused on selling kitchen
furniture, the second e-shop is specialized in selling
everyday products.
The research question is as follows: What are
practically relevant input parameter values and distri-
butions of the model based on gap processes for the
analysis of buyers’ burstiness in e-business process?
The aim of the research is to validate the simulation
model based on gap processes for the analysis of buy-
ers’ burstiness in e-business process in terms of in-
put parameter values and distributions underpinning
elaboration of a new research question on the model
validity. The meaning of the key concepts of valida-
tion, model validation and model validation approach
is studied. Moreover, the analysis demonstrates how
the key concepts are related to the idea of e-business
process.
The remaining part of this paper is organized as
follows: Section 2 introduces buyers’ burstiness in
e-business process. Here, a mathematical model for
evaluation of buyers’ burstiness in e-business process
via gap processes is presented. In Section 3 the con-
ceptual framework on modal validation is introduced.
The associated results of an empirical study will be
discussed in Section 4. Finally, some concluding re-
marks are provided in Section 5.
2 MODEL DESCRIPTION
The present part of the paper reveals the simula-
tion model based on gap processes for the analysis
of buyers’ burstiness in e-business process with the
focus on the description of buyers’ burstiness in e-
business process and estimation of parameters of buy-
ers’ burstiness.
ICE-B 2017 - 14th International Conference on e-Business
72
Table 2: Comparison of models for evaluation of burstiness in social media and e-business process.
Model’s Element Social Media E-Business Process
Sequence of batched Sequential independence
Feature georeferenced of gaps
documents between two buyers
Kleinberg’s burst
detection algorithm Gap distribution
Approach based on queuing function
theory
2.1 Buyers’ Burstiness in E-Business
Process
By binary customer behaviour, to buy, or not to buy
is meant as depicted in Figure 1 (Ahrens et al., 2015;
Ahrens and Zaš
ˇ
cerinska, 2016). It should be noted
that, in the present contribution, the terms customer
and buyer are used synonymously. Within the bi-
To buy
Not to buy
Binary customer behavior
Figure 1: Elements of customers’ binary option.
nary decision (to buy, or not to buy) paradigm, the
e-business process such as selling or buying is a suc-
cess if it finishes with a deal such as a sale or a pur-
chase (Ahrens et al., 2016c). Gap in the present con-
tribution means the buying process which ends with-
out a purchase (Ahrens et al., 2016c). Buyers’ bursti-
ness is a feature of e-business process. By buyers’
burstiness, intervals of buyers’ high-activity alternat-
ing with long low-activity periods within a fat-tailed
inter-event time distribution is meant (adopted from
(Karsai et al., 2012)).
An efficient modelling of buyers’ burstiness in
e-business processes requires that the characteristic
variables are considered with a given precision. Mod-
els have to take both the buyers’ probability p
e
as
well as the concentration of the buyers – into account
as pointed in Table 3.
Table 3: Characteristics of buyers’ burstiness.
Characteristics
Buyers’ probability Buyers’ concentration
p
e
(1 α)
Further on, the levels of buyers’ burstiness are sum-
marized in Table 4.
Models based on gap processes allow a realistic eval-
uation of buyers’ burstiness in e-business process.
Fig. 2 illustrates an e-business process between buy-
ers described by gaps. In (Ahrens et al., 2015; Ahrens
block interval n
buyer
sequence of people
visitor
Figure 2: Buyers’ gap for describing binary customer be-
havior.
and Zaš
ˇ
cerinska, 2016), the e-business process was
defined by a buyers-gap distribution function u(k)
defining the probability of a gap larger than k, i.e.
u(k) = P(X k) . (1)
For the buyers-gap distribution function u(k) the
following expression was identified
u(k) = ((k + 1)
α
k
α
) · e
β·k
0 k (2)
with
lim
k
e
β·k
= 0 β > 0 (3)
and
β p
e
1/α
. (4)
The e-business process, i. e. the buyers’ character-
istics, is modeled by two parameters, namely buyers’
probability p
e
and the buyers’ concentration (1 α).
Re-writing of u(k) leads to the buyers-gap density
function v(k), i. e.
v(k) = P(X = k) , (5)
which describes the probability of a gap X equal to
k. Using (1), buyers-gap density function v(k) can be
calculated as follows
u(k) = v(k) + v(k + 1) + v(k + 2) + ···
u(k+ 1) = v(k+ 1) + v(k+ 2) + ··· .
Finally, by calculating the difference between u(k)
and u(k + 1) the buyers-gap density function v(k) =
P(X = k) can be obtained
v(k) = u(k) u(k + 1) . (6)
Analysing Buyers’ Burstiness in E-Business: Parameter Estimation and Practical Applications
73
Table 4: Levels of buyers’ burstiness (1 α).
L1 L2 L3 L4 L5
very low low average high very high
0.00 0.10 0.11 0.20 0.21 0.30 0.31 0.40 > 0.41
The stochastic nature of the e-business process is de-
fined by the buyers-gap density function v(k) or the
buyers-gap distribution function u(k), which depends
on the buyers’ probability p
e
and the buyers’ concen-
tration (1 α). Figure 3 illustrates the buyers’ bursti-
ness within a sequence of e-shop visitors, which can
be obtained by analyzing (1) for given parameters of
p
e
and (1 α).
x x - x x x - - x x x x x x - x x - - - - - - - - - - - -
- - - - - - - x x x x - x - - x x - - x x - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - x x x x
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - x x - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - x x x x - - - - - x - - x x -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - x x x - - - - x x x - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - x x x - - - - - - - - - - - - - - - x x - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
x x x x x - - - - - - - - - - - x x - - x x x x x x - x -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - x x x x x x - - - - - - - - - - - - - - - - - - - -
Figure 3: Buyers’ burstiness (represented by "x") within a
sequence of visitors (represented by "-").
2.2 Buyers’ Burstiness Parameter
Estimation
Next to the generation of data streams which describe
the bursty nature of buyers (see also Fig. 3), it is also
essential to be able to analyze a given set of data for
the buyers’ probability p
e
and buyers’ concentration
(1 α). In the following section the estimation of p
e
and (1 α) are shown based on a given set of col-
lected data.
By analysing the probability P(E) of a pattern E
within an interval of n visitors, information about the
distribution of the buyers can be obtained. Assum-
ing that the gaps between buyers are statistically in-
dependent the probability P(E) of a pattern E in an
interval of n visitors with e buyers at the positions
n
1
,n
2
,·· · ,n
e
can be obtained
P(E) = p
e
· u(n
1
1) · u(n n
e
) ·
e
ν=2
v(n
ν
n
ν1
1) . (7)
block interval
n = 7
buyer
with p
e
position
1 2
3
4
5 6
7
u(2) v(0) v(1) u(1)
Figure 4: Calculation of the probability P(E) of a pattern E
within an interval of n = 7 visitor with e = 3 buyers at the
positions n
1
= 3, n
2
= 4 and n
3
= 6.
Figure 4 illustrates the calculation of the probability
P(E) of a pattern E within an interval of n = 7 visi-
tors. Here, the e = 3 buyers are at the positions n
1
= 3,
n
2
= 4 and n
3
= 6. The probability P(E) of such a
pattern E within an interval of n = 7 visitors is given
by
P(E) = p
e
· u(2) · v(0) · v(1) · u(1) . (8)
For n = 2 one gets:
P(E) = p
e
· v(0) (9)
By analysing a captured data stream it is possible
to determine the values P(E) and p
e
for n = 2. The
probability P(E) can be obtained as follows
P(E) =
E{number of neighbouring buyers}
E{number of visitors}
(10)
with the parameter E{·} denoting the expectation
functional. The number of neighbouring buyers are
counted when after a buyer immediately the next
buyer appears, i.e. the distance k between two buyers
is k = 0 (neighbouring buyers). The buyers’ probabil-
ity p
e
is given by
p
e
=
E{number of buyers}
E{number of visitors}
. (11)
Combining (9), (10) and (11) we get the probabil-
ity P(E) for n = 2:
P(E) =
E{number of neighbouring buyers}
E{number of buyers}
. (12)
Taking the buyers-gap distribution function u(k) into
consideration
u(k) = ((k+ 1)
α
k
α
) · e
β·k
0 k (13)
the buyers’ concentration (1 α) can be calculated.
By analyzing the buyers-gap density function v(k) =
ICE-B 2017 - 14th International Conference on e-Business
74
P(X = k), which describes the probability of a gap X
equals to k we get
v(k) = u(k) u(k + 1) . (14)
Analyzing the parameter v(0)
v(0) = u(0) u(1) (15)
the buyers’ concentration (1 α) can be estimated.
Analyzing
u(0) = 1 (16)
and
u(1) = (2
α
1)e
β
. (17)
with the assumption
e
β
1 for β 1 , (18)
we get
P(E)
p
e
= v(0) 2 2
α
. (19)
From this equation, the buyers’ concentration (1 α)
is given as
(1 α) 1 log
2
[2 v(0)] . (20)
Practically, analysing a captured sequence for the
buyers’ concentration (1 α) requires the calculation
of the parameter v(0). Here, the equation
v(0) = 1 u(1) (21)
has to be analysed for a given data sequence. The
parameter u(1) describes the probability for buyers’
gaps larger than 1, i. e.
u(1) = P(X 1) . (22)
Let us assume that a given sequence contains 9807
buyers. After analysing the buyers’ gaps it was found
out that 8247 gaps with k 1 are within the se-
quence. Following, we have 1560 situations where
after a buyer in the distance of k = 0 another buyer
appears. Here we get
v(0) = 1
8247
9807
= 0,159 . (23)
Finally, in this sequence we can expect a buyers’ con-
centration (1 α) of
(1 α) 1 log
2
[2 0,159] = 0,1195 , (24)
concluding, that the calculated buyers’ concentration
(1 α) shows a low level of burstiness.
3 CONCEPTUAL FRAMEWORK
No model can be accepted unless it has passed the
tests of validation, since the procedure of validation is
vital to ascertain the credibility of the model (Martis,
2006).
Validation is the task of demonstrating that the
model is a reasonable representation of the actual sys-
tem: that it reproduces system behaviour with enough
fidelity to satisfy analysis objectives (Govindarajan,
2014).
A model is usually developed to analyse a par-
ticular problem and may therefore represent differ-
ent parts of the system at different levels of abstrac-
tion (Govindarajan, 2014). As a result, the model
may have different levels of validity for different parts
of the system across the full spectrum of system be-
havior (Govindarajan, 2014). For most models there
are three separate aspects which should be considered
during model validation (Govindarajan, 2014):
Assumptions,
Input parameter values and distributions and
Output values and conclusions.
The assumptions of the simulation model based
on gap processes for the analysis of buyers’ bursti-
ness in e-business process were validated (Ahrens
et al., 2016a). Experts positively evaluated the pre-
sented simulation model (Ahrens et al., 2016b). Con-
sequently, the present contribution will concentrate
on such a model validation as input parameter val-
ues and distributions. Real system measurements will
be carried out of three approaches to model validation
(Govindarajan, 2014):
Expert intuition,
Real system measurements and
Theoretical results/analysis.
It should be noted that any combination of the
three approaches may be applied as appropriate to the
different aspects of a particular model (Govindarajan,
2014).
Real system measurements mean comparison with
a real system that is the most reliable and preferred
way to validate a simulation model (Govindarajan,
2014). In practice, however, this is often infeasible
because the measurements would be too expensive
to carry out as assumptions, input values, output val-
ues, workloads, configurations and system behaviour
should all be compared with those observed in the real
world (Govindarajan, 2014).
Analysing Buyers’ Burstiness in E-Business: Parameter Estimation and Practical Applications
75
4 PRACTICAL APPLICATIONS
For data analysis the visitor/buyer relationship was
captured in two e-shops as highlighted in Table 5.
Table 5: E-Shop’s characteristics for analysing visitor and
buyer relationship.
E-Shop Number Shops Specialization
1 selling kitchen furniture
2 selling everyday products
E-shop 1 is specialized in selling kitchen furniture.
Here a low level of buyers’ concentration (1 α)
as well as a low buyers’ probability p
e
is expected.
Whereas e-shop 2 sells everyday products, here peo-
ple visit with a high wish to buy. That is why a higher
level of buyers’ concentration and buyers’ probability
is assumed. The data are captured within 10 minutes
intervals. A "x" appeared when at least one buyer
was registered within the 10 minutes interval as re-
vealed in Fig. 5 and 6. The data were collected for
two month.
x - --- - - xx - x- - - - - - - - - - - - - - xx - - - - - x - - -
- - ---x - - - - - - - - - - - -x - - - - - - x - - - - - - - xxx
- - --- - - - - - - - - - - - - - - - - - x- - - - - - - - - - - - -
- - --- - - - x - - - - - x -x- - - - - - - - - - - - - - - - x - -
x - --- - - - - - - - - - x-x- - - - x - - - - - xx- - - - - - -
- - --- - - - - - - - - - x- - - - - - x - - - - - - - - - - - - - -
- - --- - - xx - - -x - - - - -x - - - - - - - - - - - - - - - - -
- - --- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - --- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - --- - - - - - - - - - - - - - - - - x - - - - x - - - - - - - x -
- - --- - - xxx - - - - - - - - - x - - - - - - - - - - - - - - - -
- x---x - - - - - - - - - - - - - - - - - - - - x - - - - - - - - -
- - ---x - - - - - - - - - - - - - - x - - - - - x - - -x - xx - -
- - --- - x - - - - - - - - - - -x - x x - -xx - - - - - - - - - -
- - --- - - - - - - - - x - - - - - - - - - - - x - - - - - x - - - x
Figure 5: Buyers’ distribution (in parts) within E-Shop 1
(buyer represented by "x" and visitor represented by "-").
x - - - - x - - - - - - - - - - - - - - - - - - - - - - x - - xx - - x
- xx - - - - - - x - x - - - - - xx - - - - - - x- - - - - - - - - -
- - - - xxxxx - - - - - - - - - - x - x - - - - - x - x - x - - xx
- - - x - - xxxx - - - - - - - - - - - xxxx - - - - x - - - xxx
x - - - x - x - - - - xx - - x - - x - x - - - - x - - x - - xxxx -
- - - - - - x - - - - - x - x - - - - - - - - - - x - - - - x- x - - -
- - - - -xxx - x - - - - - - - xxx - - x - - - xx - - - - - - - -
- - - - -x - - - - x - - - - - - - - - - - xx - x - - xx - - - - - x
xx - - - - - - - -xx - - - - - - - - - - - - - - - - - - - - - - - -
- - x - - - - - - - - - - - - - - - - - - - - - - - - x - - xx - - x -
xx - - - - - xxxx - - - - - x - - - - - - - - - x - - xx - - - - -
x - - - - - - - x - - - - - x- - - x - - - - - - - xx - - x - - x - x
x - x - - x - - x -x - - - - xx - xx - - xx - x- - - - x - - - - -
- x - x - x - - - - xx - - - x - - x - x - - - - - - - - - - - - - - -
- - - - -x - - - - x - xx - - - xxx - - x - - - - - xx - - - x - -
Figure 6: Buyers’ distribution (in parts) within E-Shop 2
(buyer represented by "x" and visitor represented by "-").
With the estimated values for the buyers’ probability
and buyers’ concentration it is now possible to calcu-
late the averaged gap-length between two buyers. The
Table 6: Estimated levels of buyers’ probability and buyers’
concentration for the investigated E-Shops.
E-Shop Buyers’ probability Buyers’ concentration
p
e
(1 α)
1 0,091 0,039
2 0,252 0,187
averaged gap-length can be calculated as follows
E(k) =
k=0
k· v(k) =
k=0
u(k) 1 (25)
and depends on the buyers’ probability and buyers’
concentration. The buyers’ probability is given by
E(k) + 1 =
1
p
e
. (26)
Data analysis presented in Tab. 6 allows estimating
the levels of buyers’ probability and buyers’ concen-
tration for the investigated e-shops based on Tab. 4.
Tab. 7 presents the levels of the buyers’ concentration
for the investigated e-shops: In e-shop 1 the buyers’
concentration refers to Level 1 or the very low level
of buyers’ burstiness and in e-shop 2 the buyers’ con-
centration indicates level 2 or the low level of buyers’
burstiness.
Table 7: Estimated levels of buyers’ concentration for the
investigated e-shops.
Shop Levels of buyers’ concentration
1 L1
2 L2
Summarizing content analysis (Mayring, 2004) of the
data reveals that the buyers’ burstiness in
E-Shop 1 (the furniture shop) is of the very low
level and
E-Shop 2 (the everyday product shop) is of the
low level.
5 CONCLUSIONS
The practical applications of the simulation model
based on gap processes for the analysis of buyers’
burstiness in e-business process allow drawing a con-
clusion that the model is valid.
The empirical findings of the research allow draw-
ing the conclusions on the levels of buyers’ probabil-
ity and buyers’ concentration for the two investigated
e-shops.
The following research question has been formu-
lated: Is the simulation model based on gap processes
ICE-B 2017 - 14th International Conference on e-Business
76
for the analysis of buyers’ burstiness in e-business
process valid in terms of output values?
The present research has limitations. The inter-
connections between e-business process, binary cus-
tomer behaviour, the buyers’ burstiness and gap pro-
cesses have been set. The study is also limited by
Considering only one aspect of model validation
such as input parameter values and distributions
and
Examining the model validation in terms of input
parameter values and distributions only through
one approach, namely real system measurements.
Another limitation is the empirical study based on
two cases only. Therein, the results of the study can-
not be representative for the whole area. Neverthe-
less, the results of the research, namely practical ap-
plication of the mathematical model for evaluation of
buyers’ burstiness in e-business process based on gap
processes and its results, may be used as a basis of
analysis of buyers’ burstiness in e-business process. If
the results of other cases had been available for anal-
ysis, different results could have been attained. There
is a possibility to continue the study.
Further research tends to facilitate the practical
applications of the validated simulation model for
evaluation of buyers’ burstiness in e-business process.
Despite that initial validation attempts will concen-
trate on the output of the model, and only if that val-
idation suggests a problem more detailed validation
will be undertaken (Govindarajan, 2014), the search
for relevant methods, tools and techniques for further
model validation is proposed. Consideration of output
values is planned. Use of the combination of the three
approaches is intended for application in order to val-
idate the simulation model (Govindarajan, 2014):
Expert intuition,
Real system measurements and
Theoretical results/analysis.
A comparative research on validation of simula-
tion models for evaluation of burstiness in other sci-
entific fields could be carried out, too.
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