Technological Communication Tools in Use - The Shape of Knowledge Shared within Software Development Teams

Danieli Pinto, Karoline Garcia, Nelson Tenório

2017

Abstract

Knowledge is a strong competitive source for organizations, giving sustainability, and generating long-term success to them. Communication is the basis of the software project since it provides a way to share knowledge among development team members. Technological tool adoption is one of the strategies to improve communication within software development teams and provide the knowledge sharing among its members. Thus, this paper aims to investigate the shape of the knowledge shared by software development teams through technological communication tools (tech-comm-tools). We collected data through a structured questionnaire and face-to-face interviews. The findings point out the team knowledge is shared by mean texts, photos, and videos according to four categories, such as notification, issues, support to clients, and socialization.

Paper Citation

in Harvard Style

Pinto D., Garcia K. and Tenório N. (2017). Technological Communication Tools in Use - The Shape of Knowledge Shared within Software Development Teams.In Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, ISBN 978-989-758-273-8, pages 158-166. DOI: 10.5220/0006503401580166

in Bibtex Style

@conference{kmis17,
author={Danieli Pinto and Karoline Garcia and Nelson Tenório},
title={Technological Communication Tools in Use - The Shape of Knowledge Shared within Software Development Teams},
booktitle={Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS,},
year={2017},
pages={158-166},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006503401580166},
isbn={978-989-758-273-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS,
TI - Technological Communication Tools in Use - The Shape of Knowledge Shared within Software Development Teams
SN - 978-989-758-273-8
AU - Pinto D.
AU - Garcia K.
AU - Tenório N.
PY - 2017
SP - 158
EP - 166
DO - 10.5220/0006503401580166