services going to be good. Otherwise, if the service
received does not match the expectations of the
patient, the patient's perception of the quality of
hospital services is going to be bad.
In addition, the cost of health care which is
cheaper, speedier and more accurate in the delivery
of services is one of the factors that affects the
timing or duration of treatment for patients.
The utilisation of healthcare services is related to
public trust in a health institution. When people say
they would take advantage of health care services,
they have to consider the quality that is to be
obtained, the facilities accepted and the cost to
obtain the health care services.
Health insurance is a powerful predictor of
children’s degree of access to and use of primary
care, including such aspects as entry into the
healthcare system, identification of a regular
clinician, level of satisfaction with care, and the
amount of physicians’ service received. The effect
of insurance remained substantial and statistically
significant even after we controlled for several
potentially confounding variables, such as family
income and children’s health status (Newacheck, et
al., 1998).
5 CONCLUSIONS
This study help provide a picture of children’s health
insurance ownership and their utilization. Health
insurance for children has been an effective program
providing comprehensive coverage and financial
protection. It has also helped to reduce the
disparities in health coverage and care that affects
low-income children. But there are still many
children who do not have health insurance. In
addition, the parents do not go for treatment to
health facilities in accordance with the health
insurance listed for several reasons such as easier
access, cost, already being a subscriber to the health
service, good quality of service, and following a
workplace recommendation. Suggestions to the
BPJS Kesehatan are for them to disseminate the
flow of health service at BPJS Kesehatan, so that the
vision of BPJS Kesehatan that Universal Health
Coverage 2019 seeks to complete can be achieved.
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