4.3 Creating Effective Communication
Media between Management-
Merchants-Consumers
Communication process between management,
merchants, and consumers have not run effectively
making pasar unable to encourage local economy.
Merchants have always been complaining about
rental cost in pasar and the services that are not worth
the price. High rental cost making merchants difficult
to compete with modern pasar that offer better and
more comfortable facilities. Pasar management have
never thought to make a new breakthrough to
improve sale, such as advertisement or organizing
certain events to attract consumers directly.
Ineffective communication between merchants
and consumers is also one of the cause of low sale.
Indeed, one of the causes is merchants' capacity to
communicate and to be friendly in serving
consumers. Especially in certain hours, merchants are
overwhelmed with the number of consumers.
However, this will influence consumers' satisfactory,
which in turn will impact on turnover.
Communication between merchants and
consumers, and between consumers and management
shall be improved by training, so that each party can
improve better services, and in turn will improve their
turnover. Education on aspects that improve
consumers’ satisfactory shall focus on creating good
pasar governance.
4.4 Policy Synergy between Central
Government-Provincial-
Regency/City
Lack of policy integration of central government,
provincial government, and regency/city government
results in clash of policies. Sometimes, policies at
local level are not in accordance with the direction
and policies of central government. Continual policy
changes make local governments difficult to adapt
new policies set by central government. Changes in
direction causes policy changes at central and local
levels significantly. Therefore, it is necessary to
synergize policies related to pasar management at
local, provincial, and regency/city levels.
Based on the result of depth interview and
physical observation, it can be concluded that
government policies in pasar management at central,
provincial, and regency/city level shall support each
other. New policy establishment on pasar
management shall consider existing policies in field.
Shall there be significant policy changes, actions shall
be expected to overcome the differences.
Policy establishment is expected to be planned for
a long-term period by considering existing potential
and resources. Policy changes that happen quickly
and continually result in difficulties faced by local
government in implementing policies set up by
central government. Local government that has just
understood and implemented a policy set up by
central government must put an effort in adapting
new policies if at the same time central government
issues new policies. This causes the low quality in
providing pasar services.
Another problem related to government policy is
selecting the proper pasar developer. Government
shall be able to select pasar developer that has
commitment in maintaining and preserving natural
environment, and not the one that is profit oriented.
Fraudulent practices in selecting pasar developer
shall be a special attention for pasar stakeholders.
This is important to follow-up because shall there be
any bribery between developer and government, it is
certain that pasar development process may not run
optimally. Indeed, profit earned by developer will be
lower due to unnecessary bribery cost.
Education on synergetic policy preparation is an
important study in green investment practices. All
bureaucratic elements both at central and local level
shall have collective understanding on policy
establishment on pasar management team that
integrate environmental aspect. Thus, shall there be
understanding and awareness of this aspect is existent
in future leaders, policy establishment of pasar
management will pay attention on the need of clean
nature and environment.
4.5 Risk Management of Pasar
Management
Environmental uncertainty causes threat and disaster
which can cause pasar operational process not
working well as it should be. Disaster that often
happens in pasar management is fire. Therefore, risk
management process shall be applied in pasar to
avoid disaster or at least minimize the disaster.
Based on the result of depth interview and
physical observation, it can be concluded that pasar
management has not focused on risk management.
Existing pasar management is not preventive to
minimize risk, but it is more to handle potential
disaster. For example, electrical installation is not
improved and verified regularly by management team
causing fires due to short current electrical line that
often happens. In addition, there is no hydrant facility
and fire tube available at pasar area causing the
potential damage due to fire is higher.
Merchants and pasar management team in field
has never received training to respond on disaster. If