4.1.1 Customer Segmentation
PT MTN focuses on market development in
Indonesia. PT MTN has specifically focused its
customers on aquaculture farmers in Indonesia.
Current customer segments are Government through
the Ministry of Maritime Affairs and Fisheries, large
entrepreneurs in fisheries (aquaculture) and medium-
small aquaculture entrepreneurs. Medium-small
segment of the entrepreneur in this field has its own
character compared to other customer segments.
These character differences are the low level of
education, knowledge and skills that result in the
level of interest to buy eFishery products was still
low, this is different from the government that
supports the development of eFishery.
PT MTN has tested its equipment at Lampung
Sea Aquaculture Center, however PT MTN needs to
intensively increase cooperation and relationship to
the central government through the Ministry of
Marine Affairs and Fisheries. Cooperation with the
central government aims to allow eFishhery
products to be purchased by the government and the
government can channel them as grant aid to needy
communities. PT MTN needs to register eFishery to
a government e-catalogue so that the government
can easily assess and purchase eFishery products.
Furthermore, in Indonesia today the shrimp
industry has been running well consisting of medium
and large scale companies scattered throughout
Indonesia. Indonesia is one of the largest shrimp
exporter countries in the world with exports 400 to
500 thousand tons per year. This is different from
fishery industry that is still dominated by large
companies. This condition is a potential market
opportunity for eFishery, considering that the
company must focused on the shrimp industry
segment too. Then PT MTN also needs to partner
with the Association of Animal Feed Indonesia
because its already has a wide network and has a
good sales person and sale educator so that if the
cooperation is already established, its can also
market eFishery to its customers.
Building brand awareness is very important for
eFishery to get wider attention from consumers. To
build the brand awareness, eFishery needs to focus
the consumer segment in the large fish and shrimp
industry, the Indonesian animal feed association, the
government not in medium and small companies.
4.1.2 Value Preposition
eFishery has a very useful value proposition for the
needs of the community in the field of fish and
shrimp farming in Indonesia, both in terms of
innovation novelty, its use and design. However, one
of the main focus that should be paid attention by PT
MTN is the quality and performance of eFishery
product, according the humid weather in Indonesia,
eFishery's endurance needs to be improved and
guaranteed its durability up to five years. The
addition of solar panels to the appliance should be an
option for consuments who do not have access to
electricity.
4.1.3 Customer Relationship
PT MTN needs to increase the number of personal
assistance to be more effective in serving
consumers, this is mainly because of the new
eFishery products and need more intense and serious
education to consumers. In addition, it needs to
create a group of customers that have a function to
exchange experiences and information between
eFishery users.
4.1.4 Channel
The existence of eFishery as a new products become
a challenge for PT. MTN because people still do not
know in detail about benefits of eFishery. PT MTN
needs to create a good marketing strategy efficiently
for the process of delivering value to the consumer.
The strategy is to target large companies in fish and
shrimp and animal feed association of Indonesia and
government in advance to build brand awareness, PT
MTN need to make educational promotion more
interesting with more interactive media through
electronic advertisement and mass media. In
addition PT MTN needs to create a strategic
distributor to streamline sales channels and get
profitable customers as much as possible.
4.1.5 Key Activities
Standard Operating Procedures (SOPs) are
documents relating to procedures performed
chronologically to accomplish a job aimed at
obtaining the most effective work of the workers at
the lowest possible cost. SOPs usually consist of
important rules, method of writing procedures, and
completed by the flowchart chart at the end.
Currently PT MTN has not implemented SOP
animore, therefore PT MTN needs to make SOP for
the direction and structure of its employees work can
be monitored and standardized so it can make
activity more effective and efficient in performance
according to company's purpose and vision.
4.1.6 Key Resouce
Currently PT MTN has insufficient production
capacity when compared with the ideal amount.
Currently PT MTN produces eFishery of 100 units