Measuring Public-University Student Satisfaction in Indonesia: A Comparative Study in 11 Public Universities

Nora Nailul Amal, Diah Kusumawati, Faizatul Ansoriyah, Sudarmo

2017

Abstract

This study aimed to present students’ satisfaction in 11 public universities in Indonesia. The result reveals that among portals of service deliveries measurement, lecturer and classroom facility are the most important portals of services to build student satisfactions. Overall, Institut Teknologi Bandung is reported as the university with the highest student satisfaction.

Paper Citation

in Harvard Style

Amal N., Kusumawati D., Ansoriyah F. and Sudarmo. (2017). Measuring Public-University Student Satisfaction in Indonesia: A Comparative Study in 11 Public Universities.In Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - Volume 1: GC-BME, ISBN 978-989-758-333-9, pages 263-265. DOI: 10.5220/0007118302630265

in Bibtex Style

@conference{gc-bme17,
author={Nora Nailul Amal and Diah Kusumawati and Faizatul Ansoriyah and Sudarmo},
title={Measuring Public-University Student Satisfaction in Indonesia: A Comparative Study in 11 Public Universities},
booktitle={Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - Volume 1: GC-BME,},
year={2017},
pages={263-265},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007118302630265},
isbn={978-989-758-333-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - Volume 1: GC-BME,
TI - Measuring Public-University Student Satisfaction in Indonesia: A Comparative Study in 11 Public Universities
SN - 978-989-758-333-9
AU - Amal N.
AU - Kusumawati D.
AU - Ansoriyah F.
AU - Sudarmo.
PY - 2017
SP - 263
EP - 265
DO - 10.5220/0007118302630265