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4 CONCLUSIONS
Based on the above research findings it can be
drawn four further points. First, the use of linguistics
features and stages variations in the text of
complaint at LAPOR! site indicate that the text of the
complaint is a genre formed by a dynamic society.
This dynamics is caused by the variation of
Indonesian society in terms of ethnicity, mother
tongue, territory, and social status. Second, the
results of this study seem to confirm the basic
concepts in genre theory embedded by SFL theory.
In SFL there are two claims: each genre has a
different generic structure, and each stage has its
own linguistics features because it represents a
different purpose (Eggins, 2004: 66). In Indonesian
cultural context, there is no study that specifically
discusses the form of language used to declare a
direct complaint, then the results of this study are
expected to contribute the documentation of
language used that expressed direct complaint.
Third, the results of this study are expected to be a
reference for research that examines the genre,
especially for research that examines similar genres
embodied in different forms and media. Fourth, the
results of this study are expected to provide an
overview to the society, language teachers, and
learners of the Indonesian language on the use of
language for the purpose of complaints.
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The Way of LAPOR! Site’s Users Communicate Complaints in 2015: The Study of Systemic Functional Linguistics
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