Speaking English Problems Faced by Hotel Employees in Gili Trawangan

Nurlaily Nurlaily

2017

Abstract

English speaking skill is necessary for people who work in tourism industry. It is because all employees are prepared to communicate with visitors who are foreigners by using English effectively. However, they often find problem during speaking in English. This study aims at explaining problem faced by hotel employees in Gili Trawangan. It applied qualitative research method. Thirty employees at one of hotels in Gili Trawangan were interviewed to gather the data. The findings showed that speaking English is still difficult. Some reasons mentioned by the hotel employees are their limited vocabulary knowledge, their ability to understand and to grasp the guests' message, and grammatical competence. The use of slang words and understanding accents of foreigners are the most challenging part in speaking English. Hence, it is important for hotel employees to strengthen their English proficiency in order to have better oral skills.

Paper Citation

in Harvard Style

Nurlaily N. (2017). Speaking English Problems Faced by Hotel Employees in Gili Trawangan.In 2nd Asian Education Symposium - Volume 1: AES, ISBN 978-989-758-331-5, pages 319-324. DOI: 10.5220/0007303503190324

in Bibtex Style

@conference{aes17,
author={Nurlaily Nurlaily},
title={Speaking English Problems Faced by Hotel Employees in Gili Trawangan},
booktitle={2nd Asian Education Symposium - Volume 1: AES,},
year={2017},
pages={319-324},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007303503190324},
isbn={978-989-758-331-5},
}

in EndNote Style

TY - CONF

JO - 2nd Asian Education Symposium - Volume 1: AES,
TI - Speaking English Problems Faced by Hotel Employees in Gili Trawangan
SN - 978-989-758-331-5
AU - Nurlaily N.
PY - 2017
SP - 319
EP - 324
DO - 10.5220/0007303503190324