Stakeholder Perception about Soft Skill Graduated Faculty of

Nursing Universitas Sumatera Utara

Reni Asmara Ariga

, Siti Zahara Nasution

, Rina Amelia

, Dardanila

, Rika Endah Nurhidayah

, and

Siti Saidah Nasution

Faculty of Nursing, Universitas Sumatera Utara, Prof. Maas No. 03 Kampus USU, Medan, Indonesia

Faculty of Medicine, Universitas Sumatera Utara, dr. Mansyur Street No. 5 Kampus USU, Medan Indoneasia

Faculty of Culture Studies, Universitas Sumatera Utara, Universitas Street Kampus USU, Medan Indoneasia

Keywords: Stakeholder, Perception, Soft Skill, Nursing.

Abstract: The Soft skill is one skill that must be owned by everyone, especially for nurses. Soft skills are required to

support the hard skills or technical skills that nurses have acquired during nursing education as nursing

students. The purpose of this research is to know the perception of stake holder about soft skill graduate

faculty of Nursing Universitas Sumatera Utara. The design of this study is descriptive. Samples were taken

by total sampling technique, a total of 68 stakeholders of Nursing Faculty of University of Sumatera Utara.

The results of this study found that nursing students have soft skills category both 44 people 64.7% and

enough category 24 people 35.3%. The ability of soft skill is very necessary for the world of work, because

the success of a person is not only determined by intellectual intelligence alone but it is this soft skill ability

that plays an important role in achieving a job. College is considered as a place to develop soft skill

graduates. The need for soft skill development is increasing along with the community's tutorial with the

competence of nurses

1 INTRODUCTION

Nurse is one of the profession of health care

providers (care providers) professionally in all

situations according to the condition of the patient.

Nurses should be on standby 24 hours in performing

nursing care. Nurses are the most numerous

professions in health care. The percentage of nurses

was the highest among health workers, 49% of

1,000,780 health workers. The number of nurses in

Indonesia amounted to 296,876 people, while in

North Sumatra 14,824 people (Ministry of health

2017).

As a profession that seeks to show identity, the

nursing profession has many challenges. The

challenge is not only from the external but also from

the internal profession of this nurse. Nurses are

required to have adequate skill to become a

professional nurse,that is service in the form of

biological service, social psychology, spiritual which

is addressed to individual, family and society.

Nurses are expected to increase their competence in

providing care equivalent to their position. Nurses

are expected to work in accordance with soft skills

as well. Soft skills that must be owned by a nurse

that nurses are expected to work and communicate

with fellow nurses, doctors and patients (minority

nurse staff 2013)

Soft skill is one skill that must be owned by

everyone, especially for nurses. Soft skills are

required to support the hard skills or technical skills

that nurses have acquired during nursing education

or as nursing students. Some things included in the

nurse soft skill are adaptability, communication

skills, cooperation, problem solving, confidence,

discipline, meticulous (Hartiti 2012). Soft skills,

especially communication skills, are highly needed

by a person to interact effectively and efficiently to

anyone and in all situations, as well as for learners

and professionals to achieve academic success and

workplace success (Kumar 2011).

At this time the learning process in the Faculty

of nursing more dominated by the achievement of

learning (hard skills) in comparison with aspects of

Affective (soft skills). There are several possible

reasons for the occurrence of the situation, among

others: 1). The ability of science (hard skills) is more

514

Ariga, R., Nasution, S., Amelia, R., Dardanila, ., Nurhidayah, R. and Nasution, S.

Stakeholder Perception about Soft Skill Graduated Faculty of Nursing Universitas Sumatera Utara.

DOI: 10.5220/0010076805140518

In Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramiﬁcation Researches (ICOSTEERR 2018) - Research in Industry 4.0, pages

514-518

ISBN: 978-989-758-449-7

easily measured, while the affective (soft skill)

which is the embodiment of values, wills, interests,

feelings, in behavior and attitude, will be more

difficult assessment, 2). The view of the duty of

lecturers who are limited to teaching only (transfer

of knowledge), assuming the students should be

adult / independent, so that the lecturer does not

include affective aspects in the design of learning,

3). Learning strategy that is carried out so far mostly

focuses on lecturers (how the material being

explained finished the lecturer without evaluating

fully whether student competence is achieved or not)

4) Another possibility is that lecturers do not

understand the importance of this aspect for students

as a very ability element needed in the world of

work / life later or lecturers do not have the ability to

systematically and methodically to do learning

related to affective aspects (soft skill), because most

lecturers in college is a man who is considered

experts in the field of science, but not all get

supplies enough in the field of learning / paedagogi

required in performing their duties.

There are several frequent problems with soft

skill that is 88% communication, 72% interpersonal,

and 56% leadership which is considered the most

important, besides technical and analytical or hard

skill is only 18%, it is the next thing that is

considered important. Even after entering the world

of work, much needed training is not a form of hard

skill training but more soft skills are needed

[Agustian 2009].

Soft skills have a large share in supporting

one's success in entering the workforce. Having

good hardskill skills, but is not supported with the

personality or ability of a good soft skill will be in

vain (Ismail, 2007). The Human Resource

Assessment (HR) review of the last decade

conducted by an Emotional Quality Inventory (EQI)

institution states that professionals from all over the

world who are sampled show that IQ only

contributes a maximum of 20% on average only

around 6% someone's success, compared to EQ.

Even Carnegie Institute of Technology found

another proof that of 10,000 successful people 15%

of their success is determined by technical skills,

while 85% is dominated by personality or soft skills.

Edward Wiggam found 400 people or 10% of 4000

people who lost their jobs were due to technical

inadequacies, meaning 90% of them were

unemployed because of having personality problems

(Cristian 2008).

A graduate of the Nursing Faculty as Ners who

will work in the community should be able to

integrate the skills of hard skill and soft skills

simultaneously this is because the science of nursing

is directly related to the response of clients who need

nursing services in order to improve the quality of

their health, for that since the academic education

and profession this soft skill should be implemented

in teaching and learning process especially in

learning strategy. The percentage of first taker

graduates of the ners program that followed the last

three years competency test was still low, namely

2014 (78%), 2015 (52%) and 2016 (77%) and the

average percentage passed the competency test 69%

(Borang Akreditasi 3a Fakultas Kepearawatan

Universitas Sumatera Utara 2016).

The University of North Sumatra, including the

Faculty of Nursing, has started to identify learning

strategies to improve the soft skill of graduates in

conjunction with the preparation of the higher

education curriculum. This activity involves an

education service and development unit that has the

main duty as an institution that becomes the center

of education in the field of independent teaching and

learning process. However, the identification of

learning strategies in the faculty of Nursing to

improve the soft skills of graduates still requires

improvement because the formation of learning

strategies to improve the soft skills of graduates has

not fully departed from the process of evaluation and

mapping of the curriculum thoroughly.

As an initial picture of the University of North

Sumatra has 156 courses. Until early 2017 the

identification of learning strategies to improve the

soft skills of graduates developed at USU has

unequal standards, albeit at the same level. Efforts to

improve and improve the curriculum are done by

improving the ability of the Head of Study Program

in conducting curriculum development. In addition,

workshops on regulatory changes related to the latest

regulations are also conducted. The result there are

some changes and adjustments made by the study

program. These steps still need to be improved so

that the study program can be more responsive to

change.

Facing the rapidly changing global

environment and the enormous challenges such as

the high competitiveness caused by the inclusion of

overseas graduates, and if Nursing USU does not

undertake the improvement and development of a

curriculum that integrates soft skills in line with the

development of internal and external environments,

the quality of learning has decreased significantly

causing KeperawatanUSU lagging behind other

Nursing faculty, both national, regional and

international.

Stakeholder Perception about Soft Skill Graduated Faculty of Nursing Universitas Sumatera Utara

515

2 METHOD

The design of this study is descriptive. The sample

of this research is a graduate of the Faculty of

Nursing University of North Sumatra. Number of

samples 68 graduates consisting of 4 heads of

nursing and 64 head of the room consisting of 3

different types of hospital with different types,

namely RSUP H. Adam Malik Medan (Type A),

RSUD Pirngadi Medan (Type B), USU Hospital

(Type C) and Padang Bulan Puskesmas Medan.

Sampling technique is total sampling. The

instrument used is a soft skill questionnaire. Validity

test value equal to r = 0,49 and reliability test value

equal to cronbach alpha 0,78. This research was

conducted on 23 - 27 April 2018. Researchers

conducted a soft skill assessment using

questionnaires, as many as 68 nursing nursing

faculty graduates.

3 RESULT

The results showed demographic data, namely the

majority of age <40 years as much as 43.1% (31),

the majority of male sex as much as 66.7% (48), the

majority of private sector employment was 54.2%

(39) people, the majority of private sector employees

work as much as 54.2% (39) people, the majority of

private sector employment is 54.2% (39) people, the

majority of private sector employment is 54.2% (39)

people, the majority of them live with families as

many as 48.6% (35), the majority of home

conditions were high home humidity as much as

38.9% (28), the majority of high school education

was 62.5% (45), the majority of respondents had

contact with patients in contact with previous

patients as much as 54.2% (39). The majority of

Batak tribes were 52.8% (38). Previously the patient

had received 91.7% of TB information (66). The

source of tuberculosis indormation was obtained

from television 56.9% (41). Information can be seen

in the table below.

Table 1: Demography Characteristic of Stakeholder

Data Demo

rafi F %

Age

22-27 Year

28-33 Year

34-39 Year

40-45 Year

46-51Year

52-57 Year

2.9

5.9

23.5

25.0

33.8

8.8

Genre

Male

Female

5.9

94.1

Graduate

Diploma

Bachelor

Ners

Magister

Other

4.4

16.2

66.2

4.4

8.8

Job

Head of nurse

Head of room

4.4

95.6

Work Experience

New (1-5 Year)

Moderate (6-10

Year)

Longer (>10

Year)

7.4

13.2

79.4

The result showed soft skill of Nursing S2

student, that the majority of soft skill of soft nursing

students were 44 persons 64,7% students were good

and soft skills are 24 persons 35.3% Students were

enough.

Figure 1. Demografic data of Soft skill

4 DISCUSSION

The results showed demographic data, namely the

majority of age 46-51 years as much as 33.8% (23).

At that age is the age with high work productivity.

Productive age is a mature age in which stakeholders

have more knowledge and experience so as to have

better judgment skills. The majority of female sexes

were 94.1,7% (64). This is in accordance with the

membership report recorded in the information

system of professional organizations of PPNI that

71% (256,326 persons) nurses are women. The

profession of nurses is often favored by women. The

work done more involves the feelings and instincts

of a woman. Women are usually more sensitive,

more care, more responsive, more empathetic than

ICOSTEERR 2018 - International Conference of Science, Technology, Engineering, Environmental and Ramiﬁcation Researches

516

men. Nurses work by treating patients, the job

requires a lot of patience and less ccook when done

by men. The presence of male nurses as a minority

group to date is still considered sensitive, related to

emotions and stereotypes, although in many

situations male nurses demonstrate good

performance (Rajacich 2013).

The majority of Ners' last education is 66.2%

(45), Nurse with Ners educational background is a

professional nurse and is eligible to evaluate his

subordinate nurse associated with the head office

and head of the field who must have communication,

majamemen ability. The majority of headroom

occupation work as much as 95.6% (65) people, The

work of the head of the room is a job that makes the

ability of leadership and personality high. This

corresponds to the role and function of the head of

the chamber (Marquis & Huston, 2010). At the head

office level is often done training to update the

competence associated with the position as head of

the field and head of the room at the hospital and

outside the hospital. the majority of long working>

10 years as much as 54% (79.4). Nurses working

longer than 10 years have occupied many levels

such as head of field, head of the room, clinical

instructor, team leader (katim) and nurse who

automatically passed or run the role of the lower

positions first and not nurses on arrival - came to be

the head of the field. Nurses who have working

experience will show good performance (Rudianti

2013).

The result showed soft skill of Nursing S2

student, that the majority of soft skill of soft nursing

students were 44 persons 64,7% students were good

and soft skills are 24 persons 35.3% Students were

enaught. Soft skills are part of individual skills that

are more of a refinement of the individual's sense of

sensitivity to the surrounding environment

(Purwoastuti 2015). Soft skills are defined as

interpersonal and intrapersonal behaviors that are

capable of developing and maximizing humane

performance (Nursalam 2008). The softskill

attributes include the values held, motivation,

behavior, habits, character and attitudes. These soft

skill attributes are owned by different levels of

people who are influenced by the habit of thinking,

saying, acting and behaving.

The nurse is a patient-related profession. The

nurse views the patient as an untik being associated

with bipsychosocial and spiritual, age, occupation

that affects nurses interacting. Nurses lacking

interpersonal will effectively lead to nursing care not

running in accordance with the standards. Nurses

provide nursing care through intermediary

communication both orally and in writing. Nurses

need to know the concept of teraupetik

communication. This is because a patient is not only

biologically ill but often associated with

psychological and through health education

communication is also enlarged by nurses so as to

improve health status. Communication in the world

of nursing is very important as the nursing

documentation used to convey information to other

parties is also evidence when there is a dispute

(Elfindri 2009).

As a professional nurse who is faced with

patients who are having problems, they are required

to have conflict management competencies. Not

only solve problems personally but can solve the

problems that the patient has with regard to nursing

care. It is impossible for a nurse to fully treat a

patient with a health problem if a nurse has a

problem or conflict. The nurse must be able to solve

the problem of its work, especially in relation to the

patient who is still within the limits and

responsibilities of the nurse. The ability of

collaboration with the compromise approach used as

a conflict resolution strategy. An effective negotiator

looks calm and confident about himself and uses an

honest approach, developing assertive skills to

negotiate conflicts (Marquis 2010).

In performing its role as a nurse, often nurses

experience the conditions must take decisions

quickly and appropriately and pay attention to time

management. The manajeen's time-consuming

capability has the ability to mempritaskan and carry

out responsibilities (Pengemanan 2014). The nurse's

responsibility is not only for patients and families

but for rofesi and his God. The nurse's

responsibilities are regulated in Law number 36 of

2014 on nursing.

5 CONCLUSIONS

The ability of soft skill is very necessary for the

world of work, because the success of a person is not

only determined by intellectual intelligence alone

but it is this soft skill ability that plays an important

role in achieving a job. College is considered as a

place to develop soft skill graduates. The need for

soft skill development is increasing along with the

community's tutorial with the competence of nurses.

Nurses have the ability to communicate

effectively, apply ethical and legal aspects of

nursing practice, implement professional nursing

care in clinics and communities, able to apply

leadership and nursing management, able to

establish social relationships, conduct research, be

able to develop professionalism continuously or

Stakeholder Perception about Soft Skill Graduated Faculty of Nursing Universitas Sumatera Utara

517

learn along life. Nursing graduates must have the

ability and instinct of development independently

and cooperate, education personality development is

important to uphold ethics, have a work ethic that

needs to emulate, have an attitude that can be

emulated in life.

ACKNOWLEDGEMENTS

The authors gratefully acknowledge that the present

research is supported Ministry of

Research and

Technology and Higher Education Republic of

Indonesia. The support is under the research

grant PDUPT of Year 2018.

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