Services Quality Improvement for Children

with Disabilities through Resource Development

Hairani Siregar

and Elmaida

Departement of Social Welfare, Universitas Sumatera Utara, Jl. Dr. A Sofyan No.1

Medan 20155 ,Indonesia

Departement of Psychiatric, Universitas Sumatera Utara, Jl. Dr. A Sofyan No.1

Medan 20155 ,Indonesia

Keywords: Children, Disability Services.

Abstract: If countries have ratified to a convention, then it is legally and politically bound. In juridical, by having ratified

the CRC, Indonesia has an obligation to develop a national system of child welfare and protection in the

means of policies, legislation, strategies and programs aligned with State obligations under the Convention.

Politically, a state is obliged to actively develop a system that can ensure the creation of welfare and protection

for children. Therefore, the convention obliges the states to make the non-discriminative principle, the best

interest for the child, right to life, life perpetuity and development, and respect for the child’s views should

be included in all national planning and policy in the government and parliament, including ensuring provision

of adequate budget for child protection. Currently, the data shows that families with children with disability

have increased anually. Not all the families understand how to provide the best protection for the disability.

Therefore, the service is trying to improve human resources in delivering services to disabled children

1 INTRODUCTION

Convention on the Rights of the Child (CRC / CRC)

is an instrument / international law concerning the

children’s rights. Indonesia has ratified the CRC

through Presidential Decree No. 36/1990. Countries

that have ratified a convention will be bound legally

and politically. In juridical, to have ratified the CRC,

Indonesia has an obligation to develop a national

system of child welfare and protection in the form of

policies, legislation, strategies and programs are

aligned with state obligations under the Convention.

Act No. 23 of 2002 which has been revised to Act No.

Politically, the state is obliged actively to develop

a system that can ensure the creation of the welfare

and protection for children. Therefore, the convention

obliges the states to make the non-discriminative

principle, the best interest for the child, right to life,

life perpetuity and development, and respect for the

child’s views should be included in all national

planning and policy in the government and

parliament, including ensuring the provision of

adequate budget for the children’s protection.

Children's rights are an integral part of human rights

relating to the state role. Each country has several

obligations: to protect, to fulfill and to respect.

On the other hand, it is clear that not all children

can grow flowers as expected in general. One of the

examples is disabled children. Children raised in

families that do not understand how to treat the

children with disabilities in best way may deal with

further problems. The disabled children are children

with their limitation or exceptionalism, whether in

physical, mental, intellectual, social, and emotional,

having a significant effect in the growth process o

Development compared to other children of the same

age. Act No. 8 Year 2016 regarding to children's

disabilities, on Article 1 stated that persons with

disabilities are all people who have physical

limitations, intellectual, mental, and / or sensory

during such long periods which in interaction with the

environment can experience obstacles and difficulties

to participate fully and effectively with other citizens

based on equality

In Chapter III, Section 5, further mentioned that

in addition to the rights of persons with disabilities as

well as on Verse (1) children with disabilities have

the right:

a) Getting Special Protection from

discrimination, neglect, abuse, exploitation,

and violence and sexual abuse;

908

Siregar, H. and Elmaida, .

Services Quality Improvement for Children with Disabilities through Resource Development.

DOI: 10.5220/0010100509080910

In Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramiﬁcation Researches (ICOSTEERR 2018) - Research in Industry 4.0, pages

908-910

ISBN: 978-989-758-449-7

b) Gaining care from family or substitute

family for optimal growth and

development;

c) Protected its interests in decision-making;

d) Treatment of children humanely in

accordance with dignity and child’s rights;

e) Particular needs;

f) The same treatment as other children to

achieve social integration and individual

development; and

g) Get social assistance.

Currently, the data shows that families with disabled

children increased each year. Not all the families

understand how to provide the best protection for the

child's disability. Institutions concerning about the

protection for children are also very limited in North

Sumatra. There are two agencies that currently

provide services to the child's disability: Community

Learning Center (CLC) Tali Kasih School at Jalan Sei

Sei Alas No. 18 Sei Kambing D, Medan Petisah. This

foundation was established in 1999. In general, the

disabled children who are under the foundation

suffered from autism and mental retardation. At this

time, sixty children receive the services. The

problems experienced by the foundation is the limited

availability of supporting infrastructure and experts in

handling disability service, such as speech therapists,

occupational therapists, nutritionists, adaptive sports.

Likewise, this is also experienced by Alifah

Educational Foundation. The foundation still has

such services with limited supporting infrastructure

and experts in handling disability service, such as

speech therapists, occupational therapists,

nutritionists, adaptive sports. Adaptive sports. Alifah

Foundation serves those twenty disabled children,

addressed at Jalan Sei Mencirim Medan Krio, District

Sunggal, Deli Serdang. In order to improve the

quality of service in both foundations, it is expected

that the availability of particular tools associated with

media learning, such as ball pit, puzzles, plas card

(color cards, fruit cards, number cards, vegetable

cards, animal cards, letter cards transport cards,

profession cards, activity cards), physio-theraphy

service tool. In addition, to improve the competence

of the human resources is either speech development

training or occupational training.

2 RESEARCH METHODOLOGY

Related issues and programs that will be done to

overcome the problems mentioned above and in line

with the concept and the theory of empowerment, the

solutions proposed to address and solve these

problems conducted by these method

2.1 Focus Group (Focus Group

Discussion)

This method is done so that the covered material of

group discussions is focused on brainstorming about

the problems faced by the partners in delivering

services to disabled children. This FGD was done in

two groups. The first group was followed by the

disabled child’s companion in the foundation and the

second group was the one conducted with children’s

parents who receive partner services.

2.2 Training to Improve the

Competency Companion (Speech

Development Training and

Occupational Therapy for Disabled

Children’s Companion Who

Worked in Their Partner

Institution)

The training was conducted on two groups of

partners, namely the partners of Tali Kasih

Foundation and Alifah Educational Foundation. The

stages of training are:

Provide an insight to an important

companion about companion quality

improvement in providing services to

partner’s disabled children.

b) preparation Training

No Justification

Quantity

1 determining

resource

2 persons

2 Module 44 ex

3 Projector

2 unit

4 Training

Stationer

20 sets

5 Laptop 2 unit

c) The provision of learning tools, among

others:

Ball pit, puzzles, color cards, fruit

cards, number cards, vegetable cards,

animal cards, letter cards,

transportation cards, profession cards

and activity cards.

Services Quality Improvement for Children with Disabilities through Resource Development

909

d) Another thing to note:

1. Speech development training for such

companions take a required pattern of 30

hours;

2. Occupational therapy training for assistant

take a required pattern of 30 hours;

3. Once the means of education are given to

the partner, the partner will introduce all

the educational facilities to the disabled

children in the ministry;

4. An educational tool used in learning;

5. Children with disabilities are given

learning about making an educational tool;

6. Children with disabilities are given

learning how to use instructional media;

7. Children with disabilities are given

pembelajara about how the storage

medium of learning

e) K The benefits of learning media

1. Higher quality of speech therapy

process;

2. More effective Occupational therapy

process;

3. More fun and effective learning

process;

4. Increased motivation to learn.

3 RESULTS AND DISCUSSION

The execution of the training was conducted for 3

days in a row, housed at the Alifah Educational

Foundation. The training took place in some of the

activities: delivery of material. The service team

explains that for children with disabilities, the

fulfillment of these rights is essential in order to grow

and develop into an independent individual. Children

with disabilities and their families should have the

opportunity and access to services that can support

the child's independence. For normal people in the

best situations, Childhood and adolescence is still a

challenging time, especially with children and

adolescents with disabilities, whether by accident or

congenital since birth or genetics.

The next step, the service teams deliver a variety

of training methods for children with special needs.

At the end, the team committed such educational

practice and symbolically distributed learning tool.

The delivery of this educational tool was immediately

accepted by the head of Alifah Educational

Foundation, Ms. Suwarni, S.Pd, M.Pd.

We can see that the limited availability of

supporting infrastructure and experts in handling

disability service, such as speech therapists,

occupational therapists, nutritionists, adaptive sports

can bring harm to disabled children's services. Thus

the team brought up such training on children's

services disabilities, speech therapist, occupational

therapist, nutritionist, exercise adaptive service

partners. Training will be conducted intensively for

two months. This is done so that the method of

therapy given to human resources partner has to do

with the next maximum.

Next, the team will carry out evaluation activities

directly to the Alifah Educational Foundation by

assessing the implementation of the method that has

been given during the activity

4 CONCLUSIONS

During observation, The service team viewed a lot of

children with disabilities services using methods play

in everyday life. But mostly a lot of them ignore the

needs of each disabled child. The Method specially

was aimed to give attention to each child according to

his needs.

The team hope the foundations create education plans

that guarantee every child or student to obtain

appropriate learning method. Every individual who

has committed to carry out social services to children

with disabilities should be more sensitive to the

potential and needs of each of their students. And

most importantly, the government must have special

concern for children's disability services both in terms

of regulation and implementation in the future .

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