Managerial Competencies among Nurse Managers at Universitas Sumatera Utara Hospital in Medan, Indonesia

Setiawan, Dewi Elizadiani Suza, Farida Linda Sari Siregar

2018

Abstract

Background: Head nurses serve as front-line managers which have complex, important roles in providing health care in hospitals. They have strong influence on quality and patient’s outcomes. They are responsible in transform strategic planning and goals defined by head of nursing division into nursing operational plan. The purpose of this study was to explore managerial competencies of nurse managers at Universitas Sumatera Utara (USU) hospital. Methods: This study was one cycle of an action research study that was carried out at USU hospital as one of teaching hospital in Medan, Indonesia. Ten nurse managers were involved in this study. Focus group discussion was used to collect data. Transcript verbatim was made after an in-depth FGD and then was analyzed by using content analysis technique. Results: This study found 5 domain of managerial competencies of nurse managers at Universitas Sumatera Utara (USU) hospital. They were (1) function of ward management (planning, staffing, organizing, directing, and controlling), (2) management of patient care (identification of patient acuity, collaborating, coordinating, checking patient’s status and checking completeness of discharge documents ), (3) leadership (decision maker, conflict mediator, lobbying, bargaining), (4) self and staff development (updating knowledge and skills and interpersonal relation), (5) and, function of preceptorship (supervising, teaching, role modeling, selecting case). Conclusion: Nurse managers in a hospital have to master a set of managerial competency in order to manage effective daily ward operational. It is recommended that a hospital to set standardized managerial competency for nurse managers as requirements for a nurse to be a nurse manager.

Paper Citation

in Harvard Style

Setiawan., Suza D. and Siregar F. (2018). Managerial Competencies among Nurse Managers at Universitas Sumatera Utara Hospital in Medan, Indonesia.In Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramification Researches - Volume 1: ICOSTEERR, ISBN 978-989-758-449-7, pages 929-932. DOI: 10.5220/0010101909290932

in Bibtex Style

@conference{icosteerr18,
author={Setiawan and Dewi Elizadiani Suza and Farida Linda Sari Siregar},
title={Managerial Competencies among Nurse Managers at Universitas Sumatera Utara Hospital in Medan, Indonesia},
booktitle={Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramification Researches - Volume 1: ICOSTEERR,},
year={2018},
pages={929-932},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010101909290932},
isbn={978-989-758-449-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the International Conference of Science, Technology, Engineering, Environmental and Ramification Researches - Volume 1: ICOSTEERR,
TI - Managerial Competencies among Nurse Managers at Universitas Sumatera Utara Hospital in Medan, Indonesia
SN - 978-989-758-449-7
AU - Setiawan.
AU - Suza D.
AU - Siregar F.
PY - 2018
SP - 929
EP - 932
DO - 10.5220/0010101909290932