Trust Factors in Healthcare Technology: A Healthcare Professional Perspective

Raja Manzar Abbas, Noel Carroll, Ita Richardson, Sarah Beecham

2018

Abstract

Being able to trust technology is of vital importance to its potential users. This is particularly true within the healthcare sector where lives increasingly depend on the correct application of technology to support clinical decision-making. Despite the risk posed by improper use of technology in the healthcare domain, there is a lack of research that examines why healthcare professionals trust healthcare technology. Therefore, there is little evidence regarding the key trust facilitators and barriers. In this paper, we investigate the concept of trust within a healthcare technology context. We conducted a systematic mapping study to identify relevant trust facilitators and barriers in published work in well-known bibliographic databases. Our results present a synthesis of 47 studies that describe trust factors that healthcare professionals associate with healthcare technology. Facilitators include compatibility and perceived systems usefulness, while barriers include privacy concerns and lack of knowledge. We conclude that HCT trust is complex, multi-dimensional, and influenced by a variety of factors at individual and organizational levels.

Paper Citation

in Harvard Style

Abbas R., Carroll N., Richardson I. and Beecham S. (2018). Trust Factors in Healthcare Technology: A Healthcare Professional Perspective. In Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2018) - Volume 5: HEALTHINF; ISBN 978-989-758-281-3, SciTePress, pages 454-462. DOI: 10.5220/0006594204540462

in Bibtex Style

@conference{healthinf18,
author={Raja Manzar Abbas and Noel Carroll and Ita Richardson and Sarah Beecham},
title={Trust Factors in Healthcare Technology: A Healthcare Professional Perspective},
booktitle={Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2018) - Volume 5: HEALTHINF},
year={2018},
pages={454-462},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006594204540462},
isbn={978-989-758-281-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2018) - Volume 5: HEALTHINF
TI - Trust Factors in Healthcare Technology: A Healthcare Professional Perspective
SN - 978-989-758-281-3
AU - Abbas R.
AU - Carroll N.
AU - Richardson I.
AU - Beecham S.
PY - 2018
SP - 454
EP - 462
DO - 10.5220/0006594204540462
PB - SciTePress