TEATIME: A Formal Model of Action Tendencies in Conversational Agents

Alya Yacoubi, Nicolas Sabouret

2018

Abstract

This paper presents a formal model of socio-affective behaviour in a conversational agent based on the Action Tendency theory. This theory defines emotions as tendencies to perform an action. This theory allows us to implement a strong connection between emotions and speech acts during an agent-human interaction. Our model presents an agent architecture with beliefs, desires, ideals and capacities. It relies on 6 appraisal variables for the selection of different emotional strategies depending on the context of the dialogue. It also supports social regulation of emotions depending on social rules. We implemented this model in an agent architecture and we give an example of dialogue with a virtual insurance expert in the context of customer relationship management.

Paper Citation

in Harvard Style

Yacoubi A. and Sabouret N. (2018). TEATIME: A Formal Model of Action Tendencies in Conversational Agents.In Proceedings of the 10th International Conference on Agents and Artificial Intelligence - Volume 2: ICAART, ISBN 978-989-758-275-2, pages 143-153. DOI: 10.5220/0006595701430153

in Bibtex Style

@conference{icaart18,
author={Alya Yacoubi and Nicolas Sabouret},
title={TEATIME: A Formal Model of Action Tendencies in Conversational Agents},
booktitle={Proceedings of the 10th International Conference on Agents and Artificial Intelligence - Volume 2: ICAART,},
year={2018},
pages={143-153},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006595701430153},
isbn={978-989-758-275-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 10th International Conference on Agents and Artificial Intelligence - Volume 2: ICAART,
TI - TEATIME: A Formal Model of Action Tendencies in Conversational Agents
SN - 978-989-758-275-2
AU - Yacoubi A.
AU - Sabouret N.
PY - 2018
SP - 143
EP - 153
DO - 10.5220/0006595701430153