Managing Enterprise Resource Planning System Customisation Post-Implementation - The Case of an African Petroleum Organisation

Sharif Gool, Lisa F. Seymour

2018

Abstract

Implementing an Enterprise Resource Planning (ERP) system is a challenging endeavour. One dominant challenge is to determine when to customise the ERP system to match organisational requirements and when to rather change business processes to fit standard ERP delivered functionality. However, there is agreement that ERP customisation needs to be managed. While research has been done in understanding drivers of ERP customisation during an implementation, little research has focused on the post-implementation journey. This paper describes factors impacting ERP customisation post-implementation. The study is an interpretive single organisational case study in a multinational African petroleum organisation. The study identifies multiple reasons for the need for customisation post-implementation and describes practices that organisations can employ to manage customisation, including staff training interventions, systematically removing modifications and approval processes. This paper contributes to our understanding of ERP customisation and should be a value to practitioners trying to manage customisation post-implementation.

Paper Citation

in Harvard Style

Gool S. and Seymour L. (2018). Managing Enterprise Resource Planning System Customisation Post-Implementation - The Case of an African Petroleum Organisation.In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-298-1, pages 111-119. DOI: 10.5220/0006676401110119

in Bibtex Style

@conference{iceis18,
author={Sharif Gool and Lisa F. Seymour},
title={Managing Enterprise Resource Planning System Customisation Post-Implementation - The Case of an African Petroleum Organisation},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2018},
pages={111-119},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006676401110119},
isbn={978-989-758-298-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Managing Enterprise Resource Planning System Customisation Post-Implementation - The Case of an African Petroleum Organisation
SN - 978-989-758-298-1
AU - Gool S.
AU - Seymour L.
PY - 2018
SP - 111
EP - 119
DO - 10.5220/0006676401110119