Cloud Computing - Design of a Management Model for Service Migration using ITIL as Knowledge Manager

Henry F. López G., Oscar G. Paredes C., Freddy M. Tapia L.

2018

Abstract

Nowadays, the IT departments face numerous problems which considerably affect their performance. Several factors such as technological obsolescence that shortens the useful life of equipment, amount of data that demands storage (Anaya, Díaz, y Bárcenas, 2017), the high equipment costs, skilled labour as well as the timely update of the IT infrastructure, endangers the information. (Vega, 2012). To solve the problems, mentioned before Cloud Services were developed due to the boom in terms of use and ease of access to the technology they promote, as well as flexibility in storage capacity, ample deployment of resources and security in case of recovery in the event of loss of continuity of service. All this based on an optimization or reduction of costs for companies, thus allowing a great competitive advantage at a technological level. (Ávila, 2011). The present study, through the analysis of security standards with several subprocesses of the ITIL V3 reference framework and an analysis of infrastructure costs "On-Premisses versus IaaS”, allowed the development of a Methodological Proposal to migrate Services to the Cloud, based on the use of good practices, optimizing resources according to the needs of each organization.

Paper Citation

in Harvard Style

López G. H., Paredes C. O. and Tapia L. F. (2018). Cloud Computing - Design of a Management Model for Service Migration using ITIL as Knowledge Manager.In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-298-1, pages 648-656. DOI: 10.5220/0006788906480656

in Bibtex Style

@conference{iceis18,
author={Henry F. López G. and Oscar G. Paredes C. and Freddy M. Tapia L.},
title={Cloud Computing - Design of a Management Model for Service Migration using ITIL as Knowledge Manager},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2018},
pages={648-656},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006788906480656},
isbn={978-989-758-298-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Cloud Computing - Design of a Management Model for Service Migration using ITIL as Knowledge Manager
SN - 978-989-758-298-1
AU - López G. H.
AU - Paredes C. O.
AU - Tapia L. F.
PY - 2018
SP - 648
EP - 656
DO - 10.5220/0006788906480656