High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults

Diotima Bertel, Soraia Teles, Flora Strohmeier, Pedro Vieira-Marques, Paul Schmitter, Stefan Ruscher, Constança Paúl, Andrea Ch. Kofler

2018

Abstract

While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and at the same time offer a face-to-face (f2f) experience in the consumer-organization interactions.

Paper Citation

in Harvard Style

Bertel D., Teles S., Strohmeier F., Vieira-Marques P., Schmitter P., Ruscher S., Paúl C. and Kofler A. (2018). High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults.In Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-299-8, pages 241-249. DOI: 10.5220/0006799002410249

in Bibtex Style

@conference{ict4awe18,
author={Diotima Bertel and Soraia Teles and Flora Strohmeier and Pedro Vieira-Marques and Paul Schmitter and Stefan Ruscher and Constança Paúl and Andrea Ch. Kofler},
title={High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults},
booktitle={Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},
year={2018},
pages={241-249},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006799002410249},
isbn={978-989-758-299-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - High Tech, High Touch: Integrating Digital and Human AAL Advisory Services for Older Adults
SN - 978-989-758-299-8
AU - Bertel D.
AU - Teles S.
AU - Strohmeier F.
AU - Vieira-Marques P.
AU - Schmitter P.
AU - Ruscher S.
AU - Paúl C.
AU - Kofler A.
PY - 2018
SP - 241
EP - 249
DO - 10.5220/0006799002410249