The Move toward Dynamic Governance in Indonesian Public Service - Case Study of the Dynamic Capabilities of the Immigration Office Class I Surabaya Regions in Pasport Service

Endar Heryan Pajri, Sulikah Amorowati

2018

Abstract

This paper aims to examine the dynamic capabilities of public institution to improve the public service quality, in case on Immigration Office Class I Surabaya Regions; and the factors that drives such dynamic capability in passport service. This research uses qualitative research method, involving depth interview, observation and document analysis. The informant chosen with purposive and snowball sampling. This research finds that the Immigration Office Class 1 Surabaya Regions has moved towards implementing dynamic capabilities. Realization of thinking ahead start with the strong leadership role has, in turn, created more motivated and innovative staff that eager to create various innovations. Moreover, the leadership roles has intensified service performance evaluation, and later make the evaluation not only become more routine, but also impacted on the changes of various service policies as form realization of thinking again. While the realization of thinking across mindset shown by the staff’s attitude towards their eagerness to learn from others through sight visit to other immigration office across areas in Indonesia. Ultimately, this research has shed a light to the more fact that Indonesian bureaucracy and institution has move towards dynamic capablities, and thus, may advance the global competitiveness of Indonesia’s public service.

Paper Citation

in Harvard Style

Pajri E. and Amorowati S. (2018). The Move toward Dynamic Governance in Indonesian Public Service - Case Study of the Dynamic Capabilities of the Immigration Office Class I Surabaya Regions in Pasport Service.In Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS, ISBN 978-989-758-348-3, pages 704-707. DOI: 10.5220/0007550007040707

in Bibtex Style

@conference{icps18,
author={Endar Heryan Pajri and Sulikah Amorowati},
title={The Move toward Dynamic Governance in Indonesian Public Service - Case Study of the Dynamic Capabilities of the Immigration Office Class I Surabaya Regions in Pasport Service},
booktitle={Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS,},
year={2018},
pages={704-707},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007550007040707},
isbn={978-989-758-348-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS,
TI - The Move toward Dynamic Governance in Indonesian Public Service - Case Study of the Dynamic Capabilities of the Immigration Office Class I Surabaya Regions in Pasport Service
SN - 978-989-758-348-3
AU - Pajri E.
AU - Amorowati S.
PY - 2018
SP - 704
EP - 707
DO - 10.5220/0007550007040707