Single Window Policy for Trade Licensing in Surabaya

Lanny Ramli, Luggas Radianto, Ayu Putri Azahrawany, Vidy Fauzizah Sampurno, Sandra Bagus M, Rintan Nur Indah Sari Anwar

2018

Abstract

Responding to the current era of globalization, the Republic of Indonesia must be able to take advantage of opportunities by inviting as many investors as possible. The government responded this condition by issuing Presidential Regulation of the Republic of Indonesia No. 97 of 2014 on the Implementation of One-Stop Integrated Service. The motivation underlying this Presidential Regulation is to get closer and improve community service, and to shorten the service process in order to achieve the fast, easy, cheap, transparent, certain and affordable service. The issuance of Presidential Regulation is translated differently in every region in Indonesia, adapting to the capabilities of each local government, the availability of human resources, geographical conditions, and the needs of each region. Nevertheless, it can also be translated into innovation, such as movement made by government of Surabaya. The government aims to achieve a good and clean government, free from corruption, collusion and nepotism, and to improve the quality of public services, bureaucratic performance and accountability capacity, and to enhance apparatus professionalism. Surabaya City Government has established a licensing service in the form of Surabaya Single Window, by focusing on a user-friendly interface. This system will ease society, who is taking care of the licensing, as they only make face-to-face interaction with an online integrated system. Surabaya Single Window system is expected to reduce government’s negative image and increase effectiveness. This system is beneficial for entrepreneurs who will run their business in Surabaya, because this system has supported Trading Business License.

Paper Citation

in Harvard Style

Ramli L., Radianto L., Azahrawany A., Sampurno V., M S. and Anwar R. (2018). Single Window Policy for Trade Licensing in Surabaya.In Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS, ISBN 978-989-758-348-3, pages 846-848. DOI: 10.5220/0007552608460848

in Bibtex Style

@conference{icps18,
author={Lanny Ramli and Luggas Radianto and Ayu Putri Azahrawany and Vidy Fauzizah Sampurno and Sandra Bagus M and Rintan Nur Indah Sari Anwar},
title={Single Window Policy for Trade Licensing in Surabaya},
booktitle={Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS,},
year={2018},
pages={846-848},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007552608460848},
isbn={978-989-758-348-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS,
TI - Single Window Policy for Trade Licensing in Surabaya
SN - 978-989-758-348-3
AU - Ramli L.
AU - Radianto L.
AU - Azahrawany A.
AU - Sampurno V.
AU - M S.
AU - Anwar R.
PY - 2018
SP - 846
EP - 848
DO - 10.5220/0007552608460848