The Cultural Competency Scale for Clinical Pediatric Nurse
(CCS-CPN) in Indonesia: Scale Development and Psychometric
Evaluation
Dewi Elizadiani Suza, Setiawan, Farida Linda Sari Siregar and Diah Arruum
Faculty of Nursing, Universitas Sumatera Utara, Indonesia
Keywords: Culture Competency, Pediatric Nurse, Children.
Abstract: Nurses play an important role to apply practice in cultural competence in hospitals. To perform this role nurses
need to provide information on the conceptual aspects of cultural competence by using instruments and
assessing cultural competence in a clinical setting. Objectives of the study was to develop the cultural
competency for clinical pediatric nurse (CCS-CPN) and psychometric evaluate the validity and reliability of
CCS-CPN. Qualitative and quantitative methods were used to develop an instrument to measure nurse
perceptions of cultural competency for clinical pediatric nurse. The data was examined using exploratory
factor analysis (EFA) to identify the internal dimensions of the CCS-CPN. Using an EFA, 30-items with a
six-factor structure were retained to form the CCS-CPN. The 30-item CCS-CPN yielded an overall
Cronbach’s alpha coefficients .85. and for subscales were .81, .73, .81, .75, .78 and .87, respectively. The 30-
item CCS-CPN version of Indonesia consists of six factors: culture awareness of pediatric nurses (5 items),
culture knowledge of pediatric nurses (6 items), culture skill of pediatric nurses (5 items), culture encounter
of pediatric nurses (4 items), and culture sensitivity of pediatric nurses (7 items) were acceptable and
significant. Unfortunately, factor 4 obtained an item that does not represent the dimensions of the culture
encounter of pediatric nurses. Therefore, further research is needed by using different method of Delphi
method.
1 BACKGROUND
Indonesian culture has been shaped by several factors
namely indigenous customs and influenced by
foreign cultures. Indonesia is centered along ancient
trade routes between East, South Asia, and the Middle
East, resulting in cultural practices strongly
influenced by ethnic, religious, religious, and
economic status as trading cities. The impact of a
complex cultural blend shows different cultural
results from the original. (Wikipedia, 2018). Culture
therefore not only affects health practice but also how
health care providers and patients feel the disease
(Murphy, 2011). In practicing its profession, health
professionals in Indonesia must have the ability to
find diversity in the nurse-patient relationship. The
ability to establish effective relationships with
patients, other health professionals and others with
different backgrounds is cultural competence.
Cultural competence is one of several aspects of
professional health professionalism. In a clinical
setting cultural competence should focus on attitudes
and behavioral changes to diversity. Nurses play an
important role to apply practice in cultural
competence in hospitals. To perform this role nurses
need to provide information on the conceptual aspects
of cultural competence by using instruments and
assessing cultural competence in a clinical setting.
The lack of recognition of the crucial of cultural
competence in nursing care ignores the important role
nurses play in promoting patient well-being and
maintaining a holistic approach to health (Lin,
Mastel-Smith, Alfred, & Lin, 2015). Failure to
provide culturally competent nursing care results in
inaccurate application of nursing care to patients and
non-adherence to care plans by individuals and their
families (Van Ryn & Fu, 2003). Serent (2007) states
that most nurses consider them culturally
incompetent and thus have no ability to apply cultural
competence which may place patients at risk of
delayed treatment, improper diagnosis, non-
adherence to treatment, and even death.
664
Suza, D., Setiawan, ., Siregar, F. and Arruum, D.
The Cultural Competency Scale for Clinical Pediatric Nurse (CCS-CPN) in Indonesia: Scale Development and Psychometric Evaluation.
DOI: 10.5220/0008330606640671
In Proceedings of the 9th International Nursing Conference (INC 2018), pages 664-671
ISBN: 978-989-758-336-0
Copyright
c
2018 by SCITEPRESS Science and Technology Publications, Lda. All rights reserved
There is little literature available to identify and
describe instruments that measure cultural
competence in nursing (Loftin, Hartin, Branson, &
Reyes, 2013). Cultural competence includes gender,
sexual orientation, socioeconomic status, faith,
profession, taste, disability, age, and race, and
ethnicity. According to Campinha-Bacote (2002),
cultural competence is a long-term process whereby
nurses must continue to learn in improving the ability
to work effectively in the context of patient culture.
This process includes cultural desires, cultural
awareness, cultural knowledge, cultural skills, and
cultural gatherings. For someone who does not
belong to a particular group, cultural diversity is
increasingly diverse because of the diversity of ethnic
backgrounds, languages, beliefs, and religions that
have implications in the field of nursing. Although
suitable health settings are increasingly
representative of several different cultures, nurses
feel their cultural competence is not optimal. Health
settings become increasingly representative of
several different cultures; nurses have limitations in
the practice of cultural competence. Incorporating
cultural competence in the curriculum of nursing
education, organizational policy, and research will
help prepare nurses to work within the practice of
cultural competence (Magdalena, 2009).
Loftin, Hartin, Branson, and Reyes (2013)
identified that tools for assessing cultural competence
in nursing and nursing students are self-managed and
based on individual perceptions. Such a tool is usually
used to assess the effectiveness of educational
programs designed in enhancing cultural competence.
The tool reviewed measures self-perceptions of
nurses or self-reported level of cultural competence
but does not measure objectively for culturally
competent nursing care from a patient's perspective
that may be a problem (Loftin, Hartin, Branson, &
Reyes, 2013). Therefore, an assessment framework
for cultural competence should be performed by
nurses with assessments that emphasize inclusion
care with a holistic caring approach that includes the
physical, psychological, social, and cultural needs of
the patient. Shen (2015) reports that there are several
models of cultural competence and cultural
competence assessment tools developed, but most of
them were not empirically tested and very few have
developed model-based on tools. The limitations of
the models and tools developed affect the cultural
competence of health service gaps.
Uncertainty of research evidence based on
cultural nursing and knowledge of cultural
differences makes nurses or other health care
providers difficult to provide quality services and cost
effective treatments. Although there are similarities
between people or patients of some people in the
world, there are also differences that arise from
cultural, religious, family background and individual
or group experiences affecting care. This difference
not only affects the patient's values, beliefs and
behaviors, but also supports the idea of health care
and affects patient expectations.
According to the American Nursing Association
(2011), nurses must understand how different ynag
are within culturally diverse groups. Therefore nurses
must understand how to understand their culture, how
they determine the health and severity of the disease,
how they believe in the cause of the illness they are
suffering, and how they care for family members with
the illness. Lack of awareness and unsuccessful
nurses in providing culturally competent nursing care
can increase the stress or pressure experienced by
patients or families and can lead to nursing care that
is not optimal. Research conducted by Hardy et al.
(2011) related to the culture of competence obtained
by the lack of familiarity between families and nurses,
difficulties in communicating, religious diversity,
difficulty in obtaining information, distrust of health
services, and the discomfort of discrimination. The
difficulty often experienced by nurses to avoid errors
in applying cultural competence is stereotypes to
patients. This often makes the label stand out for a
particular culture or ethnic group based on
characteristics such as patient or family appearance,
patient or family response, ethnicity, country of
origin, or custom of a particular religious group.
Berlin, Nilsson and Tornkvist (2010) conducted a
study of 51 child nurses working in hospitals, divided
into 2 groups: 1) 24 child nurses conducted cultural
competence training for the intervention group and 2)
27 child nurses in the control group not training. The
results obtained have significant improvements in the
areas of cultural knowledge, cultural skills, and
cultural gatherings among child care nurses who are
trained in cultural competence. There are 92% of
child nurses from the intervention group there is an
increase in their desire to learn more about culturally
competent health services. Davis, Larson, Control,
and Cabrera (2011) conducted a study of 13 Mexican-
American Families whose children were admitted in
hospital for diseases that restricted family activity in
hospitals. Families get different behaviors in places
where their child is being treated. Non-Hispanic
white patients feel the difference in health services for
their children with special needs compared to other
ethnic groups. Delayed care is reported more
frequently by Hispanic white patients, followed by
The Cultural Competency Scale for Clinical Pediatric Nurse (CCS-CPN) in Indonesia: Scale Development and Psychometric Evaluation
665
other Hispanic / Hispanic blacks (Kerfeld, Hoffman,
Ciol, & Kartin, 2010).
Pergert, Enskar, and Bjork (2008) conducted a
study of 12 patient interviews administer with nurses
in the Swedish children's ward. They found that the
nurses need to be prepared for emotional over-
expression in cross-cultural care and to know
strategies to protect professional calm so they can use
it consciously and positively. Research conducted by
Tavallali et al. (2016) reported that communication
between patients and minority nurses is the most
important and key indicator of successful nursing care
quality. All parents involved in the study expressed
the importance of ethnic minority nurses with skills
and skills in Swedish which lacked less satisfaction
with parents of nursing care provided by minority
nurses. Similarly, in a study conducted by Davies,
Larson, Contro and Cabrera (2011) on Mexican-
American families gained a lack of nursing care
services and there was discrimination received from
their child health providers as a result of language
barriers.
Barriers to cultural sensitivity in the nursing
profession may include stereotypes, discrimination,
racism, and prejudice. There are situations where we
can describe the lack of sensitivity without realizing
it or intending to offend others. Simple steps such as
dealing with patients by naming their last names or
asking how they want to be handled show respect. In
addition, there is limited research in the literature to
inform care providers in children, especially doctors
and nurses about their progress in providing culture
competent care for their patients and parents and what
problems develop as they care for different patient
populations. Although, a large number of literatures
exist which state why it is important to provide
culture competent care for patient populations. A
guide factor in the need to prepare cultural-based care
competencies is a quickly changing demographic
culture worldwide.
Furthermore, in Indonesia there is little or no
knowledge of the patient's cultural background,
especially for pediatric, socio-economic, ethnic,
linguistic, and religious patients; Cultural
competence among nurses has received little attention
in Indonesia; and the lack of formal education and
training for nurses may contribute to the lack of
culturally competent care. Therefore, psychometric
development and evaluation of Cultural Competency
Scale for Clinical Pediatric Nurse (CCS-CPN) in
Indonesia is urgently needed. This scale can serve as
a guide for child nurses to provide cultural
competence and identify strengths or weaknesses in
the delivery of nursing care.
2 METHODS
Qualitative and quantitative design was used to
develop an instrument to develop Indonesian cultural
competency for clinical pediatric nurse and evaluate
its psychometric property. In this study, the setting
was in general hospitals, Indonesia. Based on
DeVellis (2012), scale development procedures
involved the following eight steps.
2.1 Step 1: Review Literature
Based on the literature review regarding cultural
competency, cultural competency in nursing, in-
depth interviewed (n=15) and the focus group
discussion (n=30), six dimensions and 75 items of the
Cultural Competency Scale for Clinical Pediatric
Nurse (CCS-CPN) in Indonesia were identified. It
consisted of 1) culture awareness of pediatric nurse
(18 items), 2) culture knowledge of pediatric nurse
(17 items), 3) culture skill of pediatric nurse (16
items), 4) culture encounter of pediatric nurse (7
items), 5) culture desire of pediatric nurse (8 items),
and 6) culture sensitivity of pediatric nurse (9 items).
2.2 Step 2: Generation of an Item Pool
The six dimensions of the CCS-CPN were performed
based on data collected from literature review, focus
group, and interview then generated into a large pool
of items.
2.3 Step 3 Determination of Item Format
All items will be written in a structure of the five-
point Likert scale format. Five-point Likert scale was
used to increase response rate and response quality
along with reducing respondents’ frustration level.
2.4 Step 4: Determination of Validity
Content validity of the CCS-CPN was conducted by
pediatric nurses form five hospitals. The Content
Validity Index (CVI) was .86. Twelve items were
modified because of lack of clarity. Thus, the CCS-
CPN consisted of six dimensions with 75 items.
2.5 Step 5: Pre Test
Content validity of the CCS-CPN was conducted by
The Cronbach’s alpha coefficients for overall scale
and its six dimensions were .86, .81, .81, .78, .78, and
.63, respectively. After deleting one item that had low
item-to-total correlation, Cronbach’s alpha
INC 2018 - The 9th International Nursing Conference: Nurses at The Forefront Transforming Care, Science and Research
666
coefficient of culture sensitivity of pediatric nurse
dimension increased to 0.70.
2.6 Step 6: Field-test
The researcher administered the CCS-CPN,
Demographic Data Form, and Marlowe-Crowne
Social Desirability Scale to 450 pediatric nurses at
twenty pediatric wards in Indonesia.
After an approval from the Ethics Committee at
Faculty of Nursing, University of Sumatera Utara,
Indonesia and the directors of nursing from twenty
general hospitals in Indonesia, the survey packages
were distributed to respondent through the head nurse
of the pediatric ward in each general hospital from
June to October, 2017. Each survey package included
a cover letter, CCS-CPN, Demographic Data Form,
and Marlowe-Crowne Social Desirability Scale, and
informed consent form. Respodent were asked to
complete the questionnaires and return it to the
researcher.
2.7 Step 7: Evaluation of Items
At this step, evaluate the performance of the
individual items by processing rotation according to
EFA principle.
2.8 Step 8: Determination of Reliability
At this step consisted of 1) internal consistency, 2)
test-retest, and 3) contrasted group approach.
3 RESULTS
After testing the assumptions for EFA, 450
participants were retained for further analysis
To test for the construct validity of the CCS-CPN, the
distributions and Pearson correlation coefficients
between the variables were first examined. The
descriptive statistics indicated the absence of highly
skewed distribution and kurtosis. The results of the
correlational analysis showed that no pairs of
variables were highly correlated based on Munro’s
criteria (Munro, 2005). The scatter plot show strong
linear relationship with positive correlation. In factor
analysis, the most commonly recommended approach
for outlier detection is the Mahalanobis Distance and
box plots. Using a criterion of p-values equals to .001
with 75 df, critical X2 equaled 118.59, 40 outliers
were deleted. Therefore, 450 participants were
retained.
Table 1: Results of demographic data of pediatric nurses
(N=450).
Items
Frequency
Percent
Gender
Male
Female
63
387
14
86
Age (years)
< 30 years old
30-40 years old
>40 years old
91
319
40
20
71
9
Religion
Muslim
Christian
Catholic
246
198
6
55
44
1
Marital Status
Single
Married
166
284
37
63
Education
Bachelor degree
450
100
Work experience in pediatric
nursing
< 6 years old
equal 6 years old
> 6 years old
179
84
187
40
19
41
At first, an EFA was performed with the 75 item
CCS-CPN. Regretable, the model was unworthy.
Thus, an item-total correlationwas estabilhed. The
results revealed that 17 items had low item-total
correlations, ranging from .06 to .30 showed that the
items might be less consistent and less reliable to
reflect the construct when compared with diffrent
items in the 75 item CCS-CPN. Consequently,
seventeen items were eliminated from 75 item CCS-
CPN. Accordingly, 58 items were used to further
carry out the EFA and finally resulting in the 30
items.
In this study as shown at table 3, EFA was
performed various times with the CCS-CPN. The
final model be composed of 30 items. Before
interpretation of the results, the model fit of the 30
items CCS-CPN were identified. A Kaiser-Meyer-
Olkin index of the model was satisfactory (.87).
Bartlett’s test of sphericity was significant. The
Eigenvalues represent in to 16 factors and scree test
showed 5-6 factors. The percentages of total variance
explained and variance explained for each factor were
acceptable only for the model of 30 item CCS-CPN
(total 43.21%, each factor varied from 20.71-5.23%).
The Eigenvalues of the 30 item CCS-CPN ranged
from 2.00 to 12.43.
Factors, items, and factor loadings were interpret
for 30 items CCS-CPN because it had a model fit. The
30 item CCS-CPN be composed of six factors. The
factor loadings of: Factor 1) culture awareness of
pediatric nurses (5 items, varied from .46 to .84, p =
.000), 2) culture knowledge of pediatric nurses (6
The Cultural Competency Scale for Clinical Pediatric Nurse (CCS-CPN) in Indonesia: Scale Development and Psychometric Evaluation
667
items, varied from .45 to .76, p = .000), 3) culture skill
of pediatric nurses (5 items, varied from .54 to .84, p
= .000), 4) culture encounter of pediatric nurses (3
items, varied from .40 to .63, p = .000), 5) culture
desire of pediatric nurses (4 items, varied from .62 to
.84, p = .000) and 6) culture sensitivity of pediatric
nurses (7 items, varied from .52 to .79, p = .000 ) were
acceptable and significant.
Table 2: The Criteria of EFA for selecting the optimal
number.
Methods/The
criteria to be
retained
CCS-CPN
N=450
30 items
Normal Value
Factor method
PAF
PAF may be used
if data are not
normally
distributed
Factor method
Varimax
Varimax rotations
produce factors
that are
uncorrelated
KMO
.87
.60
Bartlett's test of
sphericity
.000
Sig.000
Eigenvalues
16
≥ 1
Scree test
5-6
Data points above
the break
Percent of total
variance
explained
43.21
40% or more
Table 3: The Mean (M), Standard Deviation (SD), and t of
the CCS-CPN Indonesian Version.
Groups
30 item CCS-CPN
t
p
(1-tailed)
1
8.55*
.000
2
*p<.05
The results in the table 3 revealed that the mean
scores of the 30 items CCS-CPN Indonesian version
of pediatric nurses (n = 271) having work experience
six years or more were significantly higher than those
of nurses (n = 179) having work experience in
pediatric ward less than six years (M = 4.11, SD =
0.25; M = 2.94, SD = 0.29; t = 8.55, p = .000).
The Cronbach’s alpha coefficients of total 30
items CCS-CPN were excellent (.85). Cronbach’s
alpha coefficients of each dimension of the 30 items
CCS-CPN were .83, .73, .70, .70, .81, and .83,
respectively. The test-retest results revealed that the
mean score of the overall 75 item CCS-CPN and its
dimensions measured at Time 1 were positively
significant and high correlated with those of
measured at Time 2. The means are similar and r is
strong and positive (r = .70).
Social desirability test was used to examine the
tendency among pediatric nurses to answer in a
socially desirable way when taking some personality
tests was investigated. In this study, the Indonesian
version of Marlowe-Crowne Social Desirability
Scale-C (MCSDS-C) was used to establish the degree
of social desirability to the respondents answer true
or false to a set of socially desirable but impossible
statements. The on the whole mean scores of the 30
items of the CCS-CPN did not significant and
positively correlated with that of the social
desirability (r =.06, p = .05).
4 DISCUSSION
4.1 The Development and Components of
the CCS-CPN
Many of the criteria considered in developing of the
CCS-CPN were based on nurses need to recognize
their own cultural values in seeking cultural
competence; the nurses perceived the fear of mistakes
and crossing boundaries related to the cultural and
religious practices of minority patients as particularly
stressful (Sindayigaya, 2016).
Increasing cultural and linguistic competence for
child nursing is extremely important for several
reasons, including: because of age restrictions;
eliminating the old gaps in the health status of people
of different backgrounds; improve the quality of
nursing care; fulfill the legislative, regulatory and
accreditation mandates; gain competitive advantage
in the market; and reduce the likelihood of
liability/malpractice claims.
In this case for Indonesian pediatric nurses
defined the term of cultural competence was
something new concept, and they did not grasp the
concept. The majority respondents had not received
education or training in caring for patients with the
different ethnic. They were developed cultural
competency based on self- experience and feeling.
This is different from developed countries, they have
a curriculum on cultural competence for nursing
students and clinical nurses. Language barriers are
reported as the most difficult problem in treating
pediatric patients. The substantial perceived barrier is
the language barrier, which consists not only of
INC 2018 - The 9th International Nursing Conference: Nurses at The Forefront Transforming Care, Science and Research
668
communication dynamics, but is revealed when
parents are not fluent in English. These findings are
supported by Beckstrand, Rawle, Callister, and
Mandlecothe as congruent with other studies of
nurses that identify the influence of language and
cultural differences on the interaction of nurses with
patients and parents (Beckstrand, Rawle, Callister, &
Mandleco, 2010).
Thus, development of components of cultural
competency in clinical pediatric nurse was based on
an extensive review of the literature regarding
cultural competency as previously mentioned, focus
group discussion, in-depth interview, and expert
review. In this study used eight steps of DeVellis’s
Theory of Scale Development. Scale Development is
a process of developing a reliable and valid measure
of CCS-CPN in order to assess an attribute of interest.
The CCS-CPN was developed based on the
Campinha-Bacote theory cultural competence
(Campinha-Bacote, 2002).
Even though the 30 items CCS-CPN model was
acceptable,but could not decribe the culture
encounter of pediatric nurses dimension because it
only 3 item loading in factor 6. This is because most
of the pediatric nurses have difficult experinece to
encounter the patients come from different
background, culture, and language. Based on the
conceptual framework bagotte theory , in this study
found the different dimension of cutural competency.
The researcher expected that the culture competence
of clinical pediatric nurse composed six dimension,
how ever only five dimension that reperentative to
cultural competency in clinical pediatric nurse in
Indonesian version.
It should be the number of items for each dimension
equal so that when loading on the six factors will be
distributed equally for each dimension (Mitt & Bolt,
2003). Therefore if the number of items is the same
per dimension, each dimension will have the same
proportion. Pediatric nurses report that it is difficult
to express the insecurity and uncertainty they feel
when approaching patients or families from different
cultural backgrounds from themselves.
They report that they do not always know how to
approach or cope when faced with patients who come
from different cultural backgrounds but also language
differences. Thus, research in the context of cultural
competence for child care is required. Barrier to
perform cultural encounter included 1)
communication difficulties (language differences,
confidentiality, and cultural identity in
communication related to gender or relating to
attitudes in the families), and 2) the institutional
aspects that affect the delivery of excellent care to the
family are respected section of the external
badistinctionsrriers, determined by (shortfall of space
in care areas to house all family members, restriction
of resources to offer food and accommodation to all
family members and restricted time of the nurses to
take care of the family) (Murcia & Lopez, 2016). In
addition, this study was conducted in Indonesia; thus,
nurses probably perform only nursing assessment in
this dimension.
The contrasted group was performed and found
that the mean scores of the two versions of the CCS-
CPN were significantly different between two nurse
groups. This indicated that the construct measured by
the CCS-CPN was used in evaluating construct
validity. Waltz et al (2017) stated that contrasted
group approach was used to compare the two groups
of different experience levels using the t-test as well
as to assess the ability of the CCS-CPN to detect
differences experience between the different group.
The researcher found that some evidence for
construct validity that is the instrument measures the
CCS-CPN Indonesian version. In this study, the
cultural competence for clinical pediatric nurse in
Indonesian version found that 30 items with six
dimension consisted of 1) culture awareness of
pediatric nurse, 2) culture knowledge of pediatric
nurse, 3) culture skill of pediatric nurse, 4) culture
encounter of pediatric nurse, 5) culture desire of
pediatric nurse, and 6) culture sensitivity of pediatric
nurse. However, in the culture encounter dimension
of CCS-CPN it was less representative because it
consisted of only 3 from 7 items which could not
measure the complete dimension of the cultural
encounter aspect. This different from Duck-Hee Chae
and Chung-Yul (2014) were developed and
psychometrically test the Korean version of the
Cultural Competence Scale for Nurses (K-CCSN).
They found that the 33-item K-CCSN comprised four
subscales: cultural awareness, cultural knowledge,
cultural sensitivity, and cultural skills.
5 CONCLUSIONS
The 30-item CCS-CPN version of Indonesia consists
of six factors: 1) culture awareness of pediatric nurses
(5 items), 2) culture knowledge of pediatric nurses (6
items), 3) culture skill of pediatric nurses (5 items), 4)
culture encounter of pediatric nurses (4 items), and 6)
culture sensitivity of pediatric nurses (7 items) were
acceptable and significant. Unfortunelly, factor 4
obtained an item that does not represent the
dimensions of the culture encounter of pediatric
nurses. Therefore, further research is needed by using
The Cultural Competency Scale for Clinical Pediatric Nurse (CCS-CPN) in Indonesia: Scale Development and Psychometric Evaluation
669
different method of Delphi method. It is hoped that
using Delphi method will be more applicative and
more representative to represent the six factors of
cultural competence for Indonesian culture. The
Delphi method is designed as a group communication
process which aims to achieve a convergence of
opinion on a specific real world issue of cultural
competency.
ACKNOWLEDGMENTS
This study was supported by Rector of Universitas of
Sumatera Utara and Research Department of
Universitas of Sumatera Utara.
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