Government Roles in Mitigating the Fraudulence of Hajj and Umrah Travel Industry in Indonesia

Puji Handayati, Ridoni Fardeni Harahap, Aulia Herdiani

2018

Abstract

Numerous enthusiasts turn to the travel industry to play an important role in fulfilling the vast demands of hajj and umrah. Travel agents for hajj and umrah have been growing rapidly in number, leading to competitive circumstances. This issue obviously points out that travel agents attempt to improve their business by rolling the investment to other sectors. This study aims to explore whether the investment made by the travel industry is only an immaturity in maintaining the business or an intention to swindle, guising a promotion of a cheap journey. Using a descriptive qualitative approach with content analysis of PT First Travel (FT) case, this study revealed that FT was indicated for having an intention to commit fraud. This has been proven by the existence of biased practices perpetuated by the main owner of FT. In this case, the government has already reacted responsively by renewing the regulations for umrah pilgrimage. Moreover, the government is also expected to firmly hold on to the policy and enhance coordination among departments regularly to control travel agents for umrah, in terms of not to lose any requirement for Hajj and Umrah to both the travel agents and customers. In addition, strengthening the policy of minimal costs as the principal sufficiency standard for travel agents and strengthening requirements of free independent agents is necessary and tends to play an important role as the controlling mechanism.

Paper Citation

in Harvard Style

Handayati P., Harahap R. and Herdiani A. (2018). Government Roles in Mitigating the Fraudulence of Hajj and Umrah Travel Industry in Indonesia.In Proceedings of the 2nd International Research Conference on Economics and Business - Volume 1: IRCEB, ISBN 978-989-758-428-2, pages 79-89. DOI: 10.5220/0008786200790089

in Bibtex Style

@conference{irceb18,
author={Puji Handayati and Ridoni Fardeni Harahap and Aulia Herdiani},
title={Government Roles in Mitigating the Fraudulence of Hajj and Umrah Travel Industry in Indonesia},
booktitle={Proceedings of the 2nd International Research Conference on Economics and Business - Volume 1: IRCEB,},
year={2018},
pages={79-89},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008786200790089},
isbn={978-989-758-428-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Research Conference on Economics and Business - Volume 1: IRCEB,
TI - Government Roles in Mitigating the Fraudulence of Hajj and Umrah Travel Industry in Indonesia
SN - 978-989-758-428-2
AU - Handayati P.
AU - Harahap R.
AU - Herdiani A.
PY - 2018
SP - 79
EP - 89
DO - 10.5220/0008786200790089