Digital Democracy and Public Service in Indonesia - Effectiveness Analysis of E-Sewaka Dharma in Denpasar City

I Made Wimas Candranegara, I Dewa Gede Putra Sedana, I Wayan Sudemen

2018

Abstract

In the city of Denpasar, public services based on information and communication technology are built based on the Balinese cultural philosophy named e-Sewaka Dharma. In this philosophy, public service is a liability based on a spirit of devotion known as yadnya term. The application of information and communication technology in public service is expected to allow for the realisation of a transparent and accountable service in addition to improving the quality in terms of efficiency and effectiveness. The focus of this research is to measure the effectiveness of e-Sewaka Dharma’s implementation in Denpasar City Government Office. This study used a sample of 100 respondents determined through non-probability sampling technique, which is an incidental sampling type. The analytical technique used was descriptive statistics. The variable used was effectiveness with 3 dimensions; production, efficiency and satisfaction. As many as 51.625% of the respondents stated effective in the dimension of production, 54.687% of respondents stated effective in the dimension of efficiency and 53.861% of respondents stated effective in the dimension of satisfaction of e- Sewaka Dharma.

Paper Citation

in Harvard Style

Candranegara I., Putra Sedana I. and Sudemen I. (2018). Digital Democracy and Public Service in Indonesia - Effectiveness Analysis of E-Sewaka Dharma in Denpasar City.In Proceedings of the 4th International Conference on Contemporary Social and Political Affairs - Volume 1: ICoCSPA, ISBN 978-989-758-393-3, pages 80-85. DOI: 10.5220/0008817000800085

in Bibtex Style

@conference{icocspa18,
author={I Made Wimas Candranegara and I Dewa Gede Putra Sedana and I Wayan Sudemen},
title={Digital Democracy and Public Service in Indonesia - Effectiveness Analysis of E-Sewaka Dharma in Denpasar City},
booktitle={Proceedings of the 4th International Conference on Contemporary Social and Political Affairs - Volume 1: ICoCSPA,},
year={2018},
pages={80-85},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008817000800085},
isbn={978-989-758-393-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Contemporary Social and Political Affairs - Volume 1: ICoCSPA,
TI - Digital Democracy and Public Service in Indonesia - Effectiveness Analysis of E-Sewaka Dharma in Denpasar City
SN - 978-989-758-393-3
AU - Candranegara I.
AU - Putra Sedana I.
AU - Sudemen I.
PY - 2018
SP - 80
EP - 85
DO - 10.5220/0008817000800085