The Role of Outsourcing in Service Management and Business Process: Optimization Drives Competitive Advantages

Muharman Lubis, Rahmat Fauzi, Asti Amalia Nur Fajrillah, Arif Ridho Lubis

2018

Abstract

Today, IT services are obtained with a combination of multiple type of work activities, primarily through sub-contract or known for as outsourcing policy. Structured activities are mainly based on standard processes, procedures and tools while unstructured mostly related to obtain new experience or knowledge in the different field through supervision. In support and delivery IT service, increasingly popular standardization efforts to be implemented into the business process which advocate for diverse kind of management such as capability, capacity, availability, service-level and financial in order to attain best level of IT product and quality result. As IT departments or division plan to bridge the digital divide that become the current trend, it is important that the automation can empower the process to become more efficient, there should be the trade-off to gain some improved activities if not have intention to hold the advantages as a adaptive, trigger and catalyst due to the interdependency. Thus, this study wants to develop an application in regard to deliver outsourcing service in various classification or type by understanding the current issue in the outsourcing in relation to pros and cons to balance the demand from the corporation (client) and preferences from the worker (provider).

Paper Citation

in Harvard Style

Lubis M., Fauzi R., Nur Fajrillah A. and Lubis A. (2018). The Role of Outsourcing in Service Management and Business Process: Optimization Drives Competitive Advantages.In Proceedings of the 7th International Conference on Multidisciplinary Research - Volume 1: ICMR, ISBN 978-989-758-437-4, pages 488-495. DOI: 10.5220/0008889504880495

in Bibtex Style

@conference{icmr18,
author={Muharman Lubis and Rahmat Fauzi and Asti Amalia Nur Fajrillah and Arif Ridho Lubis},
title={The Role of Outsourcing in Service Management and Business Process: Optimization Drives Competitive Advantages},
booktitle={Proceedings of the 7th International Conference on Multidisciplinary Research - Volume 1: ICMR,},
year={2018},
pages={488-495},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008889504880495},
isbn={978-989-758-437-4},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 7th International Conference on Multidisciplinary Research - Volume 1: ICMR,
TI - The Role of Outsourcing in Service Management and Business Process: Optimization Drives Competitive Advantages
SN - 978-989-758-437-4
AU - Lubis M.
AU - Fauzi R.
AU - Nur Fajrillah A.
AU - Lubis A.
PY - 2018
SP - 488
EP - 495
DO - 10.5220/0008889504880495