Web based Application Quality from End User Perspective: Case Study - Assignment Letter LPPM ITS

Henning Titi Ciptaningtyas, Muchammad Husni, Fuad Dary Rosyadi, Rohana Qudus

2018

Abstract

Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) is the unit to manage research and community service activities in Institut Teknologi Sepuluh Nopember (ITS) institution. The researcher must request an assignment letter to the LPPM for official travel needs (such as data collection, seminars, and surveys). LPPM staff creates an assignment letter file manually and store it in the computer folder. LPPM staff should check the latest identity number of assignment letter in the Excel file, and write down the number on the document. After the document has been printed and approved by the Chair of LPPM, the document is scanned and archived in the computer folder. But it also not properly archived since different staff has different computer folder. We create a web-based application using Laravel and MySQL database to manage the assignment letter in LPPM ITS. The application quality then measured to ensure it has good performance and to ensure it meets user expectation. Application is measured by checking application functionality, calculating response time for database access and time to upload, download, or export files. Functional evaluation shows that all the application features have no error. Performance evaluation shows that the application could serves 100 user requirements in less than 1.5 second. It can download, upload, and export files in less than 1 second. The quality of the web based application is measured by comparing the independent variables of reliability, responsiveness, assurance, emphaty, and tangible as well as user aspects divided into a variety of factors, such as age, work experience, and education. The survey analysis shows that the application meets respondent expectation and the user quite satisfied with it (the average gap between expectation and reality is -0.096).

Paper Citation

in Harvard Style

Ciptaningtyas H., Husni M., Rosyadi F. and Qudus R. (2018). Web based Application Quality from End User Perspective: Case Study - Assignment Letter LPPM ITS.In Proceedings of the 7th Engineering International Conference on Education, Concept and Application on Green Technology - Volume 1: EIC, ISBN 978-989-758-411-4, pages 365-373. DOI: 10.5220/0009011303650373

in Bibtex Style

@conference{eic18,
author={Henning Titi Ciptaningtyas and Muchammad Husni and Fuad Dary Rosyadi and Rohana Qudus},
title={Web based Application Quality from End User Perspective: Case Study - Assignment Letter LPPM ITS},
booktitle={Proceedings of the 7th Engineering International Conference on Education, Concept and Application on Green Technology - Volume 1: EIC,},
year={2018},
pages={365-373},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009011303650373},
isbn={978-989-758-411-4},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 7th Engineering International Conference on Education, Concept and Application on Green Technology - Volume 1: EIC,
TI - Web based Application Quality from End User Perspective: Case Study - Assignment Letter LPPM ITS
SN - 978-989-758-411-4
AU - Ciptaningtyas H.
AU - Husni M.
AU - Rosyadi F.
AU - Qudus R.
PY - 2018
SP - 365
EP - 373
DO - 10.5220/0009011303650373