Key Success Factors of ISO 9001 Implementation for Small Medium Enterprise: Systematic Literature Review

Darmawan Napitupulu

2018

Abstract

The Small Medium Enterprises or SMEs found hard challenge to implement the quality management system especially ISO 9001. Although ISO 9001 is general and can be applied in all types of organizations including SMEs, many obstacles were still faced by SMEs such as limited resources, low of knowledge, inadequate HR competencies until lack of budget. The purpose of study is to synthesize various key success factors in implementing the ISO 9001 for SMEs context. The studies on the key success factors of ISO 9001 implementation in SMEs have been widely carried out but they are still scattered in various articles in journal or conference and there has been no agreement regarding the factors considered important in SMEs. The method used in this study is qualitative method with the Meta-Synthesis approach. The results show 125 metaphors and total of 20 Key Success Factors that should be adopted by SMEs in order to support the successful implementation of ISO 9001

Paper Citation

in Harvard Style

Napitupulu D. (2018). Key Success Factors of ISO 9001 Implementation for Small Medium Enterprise: Systematic Literature Review.In Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES, ISBN 978-989-758-432-9, pages 5-12. DOI: 10.5220/0009491300050012

in Bibtex Style

@conference{unicees18,
author={Darmawan Napitupulu},
title={Key Success Factors of ISO 9001 Implementation for Small Medium Enterprise: Systematic Literature Review},
booktitle={Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,},
year={2018},
pages={5-12},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009491300050012},
isbn={978-989-758-432-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,
TI - Key Success Factors of ISO 9001 Implementation for Small Medium Enterprise: Systematic Literature Review
SN - 978-989-758-432-9
AU - Napitupulu D.
PY - 2018
SP - 5
EP - 12
DO - 10.5220/0009491300050012