Gap Analysis of Quality Management Principle between ISO 9001 and Non ISO SMEs

Darmawan Napitupulu, Krisna Adiyarta, Zulvia Khalid

2018

Abstract

To be able to survive Quality management systems especially ISO 9001 have been widely adopted as strategy for organizations to ensure the quality of process, which in turn will increase the quality of product/services. In fact, many organizations in SMEs level could not implemente the QMS because of their constraints. Even worse, they do now know about the advantage of QMS and feel they no not need it. This research purpose is to discuss how far the gap between SMEs that already have implemented QMS ISO 9001 and those that have not, especially in term of quality management principle. The method of deep interview and survey used in this research. The result show that there is a huge gap between two kinds organization especially SMEs with ISO 9001 and those who do not, in some variables such as customer focus, leadership, process approach and evidence based-decision. This research also explored what the benefits obtained by organization with successfull ISO 9001 sertification, including better management, available data & information to trace until customer satisfaction.

Paper Citation

in Harvard Style

Napitupulu D., Adiyarta K. and Khalid Z. (2018). Gap Analysis of Quality Management Principle between ISO 9001 and Non ISO SMEs.In Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES, ISBN 978-989-758-432-9, pages 24-28. DOI: 10.5220/0009491600240028

in Bibtex Style

@conference{unicees18,
author={Darmawan Napitupulu and Krisna Adiyarta and Zulvia Khalid},
title={Gap Analysis of Quality Management Principle between ISO 9001 and Non ISO SMEs},
booktitle={Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,},
year={2018},
pages={24-28},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009491600240028},
isbn={978-989-758-432-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - Volume 1: UNICEES,
TI - Gap Analysis of Quality Management Principle between ISO 9001 and Non ISO SMEs
SN - 978-989-758-432-9
AU - Napitupulu D.
AU - Adiyarta K.
AU - Khalid Z.
PY - 2018
SP - 24
EP - 28
DO - 10.5220/0009491600240028