quality is not an end, but as a predetermined tool or
service is assessed, namely whether it has met the
established standards (Usman, 2006: 408).
Quality in the field of education includes the
quality of inputs, processes, outputs, and outcomes.
Educational input is declared quality if ready to
process. Quality education process if able to create an
atmosphere that is PAKEM (Active, Creative and Fun
Learning).
Output is declared quality if the student's
academic and non-academic learning outcomes are
high. Outcome is declared quality if graduates are
quickly absorbed in the world of work, reasonable
salary, all parties recognize the greatness of their
graduates and feel satisfied (Usman, 2006: 410).
Quality in the context of integrated quality
management or Total Quality Management (TQM) is
not only an idea, but a philosophy and methodology
in helping institutions to manage changes in totality
and systematically, through changes in values, vision,
mission, and goals. Because in the world of quality
education graduates of a school are assessed based on
their ability to suit the goals set in the curriculum.
Meanwhile, according to Sudradjad Day (2005:
17) quality education is education that is able to
produce graduates who have the ability or
compotency, both academic competencies and
vocational competencies, which are based on
personal and social competencies, as well as noble
moral values, which are all skills life (life skill),
Sudradjat further stated that quality education is
education that is capable of producing whole people
(complete human beings) or humans with an integral
person (integrated personality), namely those who are
able to neutralize faith, knowledge, and charity.
Husaini Usman (2006: 411) suggested 13 (three)
twelve characteristics possessed by education quality,
namely:
Performance (performance) that is related to the
functional aspects of the school includes: teacher
performance in teaching both in providing convincing
explanations, healthy and diligent teaching, and
preparing complete learning materials, good
administrative and educational services with good
performance after becoming a vaforit school
Timelines which are in accordance with a reasonable
time include starting and ending the lesson on time,
the exact time of the test.
Reliable (reliability), the age of service lasts long.
Including excellent service provided by the school
lasts from year to year, the quality of the school
persists and tends to increase from year to year.
Durability is hardiness, for example despite the
monetary crisis, the school still survives
Aesteties such as the exterior and interior of the
school are arranged attractively, the teacher makes
interesting educational media.
Human interface (personal interface) is to uphold
moral values and professionalism. For example
school people respect each other, democracy, and
respect professionalism.
Easy to use (easy of use), namely facilities and
infrastructure used. For example school rules are easy
to apply, easily borrowed library books are returned
on time.
A special feature is certain advantages such as
superior schools in terms of mastering information
technology (computerization).
Specific standards (comformence to specification),
which meet certain standards. For example schools
still meet minimum service standards.
Concistency, which is permanence, constant and
stable, for example school quality does not decline
from the past until now, school citizens are consistent
with the word.
Uniformity which is without variation, not mixed. For
example schools carry out rules, indiscriminately,
uniforms and dress.
Able to serve (serviceability) which is able to provide
excellent service. For example schools provide
suggestion boxes and suggestions that are able to be
fulfilled well so that customers feel satisfied.
Acuracy, namely the accuracy in service, for
example, schools are able to provide services in
accordance with what the school customers want.
The financing standard is a standard that
regulates the components and the amount of operating
costs of an educational unit that is valid for one year.
Education funding consists of investment
costs, operating costs, and personal costs.
The investment costs of the education unit as
referred to above include the costs of providing
facilities and infrastructure, developing human
resources, and permanent working capital.
Personal costs as referred to above include
the education costs that must be spent by students to
be able to follow the learning process regularly and
continuously.