Implementation of Public Involvement Policy in Public Service: Study on Licensing Service in South Tangerang City

Agus Nugraha

2018

Abstract

The government has been realized that public involvement is the key in creating quality public services, especially on licensing service. For this purpose, a series of policies have been undertaken to ensure that public or communities are involved in the whole range of public service process. Law Number 25 the Year 2009 on Public Service, mandates that the public should be involved in all stages of public service especially in the formulation, discussion, and stipulation of public service standards. Besides, the public should also be involved in the supervision and complaint of public service. The purpose of this study is to describe the implementation of public involvement policy in public services, especially on licensing services in South Tangerang City. The research method used is qualitative research method, with data collection using documentation technique, observation, and interview. The results of the study indicate that the public involvement on public service, especially the licensing service in South Tangerang City has not been appropriately implemented. It is evidence of the lack of public involvement in the process of formulation, discussion, and stipulation of licensing service standards. Besides, public participation in supervision and complaint of licensing service in South Tangerang City is still meagre.

Paper Citation

in Harvard Style

Nugraha A. (2018). Implementation of Public Involvement Policy in Public Service: Study on Licensing Service in South Tangerang City.In Proceedings of the 1st International Conference on Recent Innovations - Volume 1: ICRI, ISBN 978-989-758-458-9, pages 1550-1557. DOI: 10.5220/0009931715501557

in Bibtex Style

@conference{icri18,
author={Agus Nugraha},
title={Implementation of Public Involvement Policy in Public Service: Study on Licensing Service in South Tangerang City},
booktitle={Proceedings of the 1st International Conference on Recent Innovations - Volume 1: ICRI,},
year={2018},
pages={1550-1557},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009931715501557},
isbn={978-989-758-458-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Conference on Recent Innovations - Volume 1: ICRI,
TI - Implementation of Public Involvement Policy in Public Service: Study on Licensing Service in South Tangerang City
SN - 978-989-758-458-9
AU - Nugraha A.
PY - 2018
SP - 1550
EP - 1557
DO - 10.5220/0009931715501557