Reconstruction of the Implementation of Quality Public Service: A Study in South Minahasa Regency, North Sulawesi

Max R. Rembang

2019

Abstract

The research problem that proposed is to answer on how the implementation of quality public service by taking South Minahasa as a research location, in which based on previous research and pre-survey have shown the public service is not in line with public expectation. This research aims to find a new model of the implementation of quality public services. Nevertheless, the focus of this research is to find other possible aspects of the theory of implementation of public services, according to George Edwards III. This research adopted a qualitative research approach, where the researcher alone will be as the main instrument of his research. In having said, data collection has been done by doing an in-depth interview, observation and documentation study. The data analysis technique uses interactive data analysis and triangulation model. At the end of this research, the result will be shown on how the implementation of public services based on George Edwards III theory with aspects of Bureaucratic Structure, Communication, Disposition and Resources is not yet optimized in order to meet public expectation. Reconstruction of the implementation of public services is needed by adding other substantial aspects, namely Regulation, Transformational Leadership, and Organizational Culture, to produce quality public services, particularly in South Minahasa Regency. In other words, the result of this research will discover a new model of implementation of public services.

Paper Citation

in Harvard Style

R. Rembang M. (2019). Reconstruction of the Implementation of Quality Public Service: A Study in South Minahasa Regency, North Sulawesi. In Proceedings of the 4th International Conference of Vocational Higher Education - Volume 1: ICVHE, ISBN 978-989-758-530-2, pages 419-423. DOI: 10.5220/0010686300002967

in Bibtex Style

@conference{icvhe19,
author={Max R. Rembang},
title={Reconstruction of the Implementation of Quality Public Service: A Study in South Minahasa Regency, North Sulawesi},
booktitle={Proceedings of the 4th International Conference of Vocational Higher Education - Volume 1: ICVHE,},
year={2019},
pages={419-423},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010686300002967},
isbn={978-989-758-530-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference of Vocational Higher Education - Volume 1: ICVHE,
TI - Reconstruction of the Implementation of Quality Public Service: A Study in South Minahasa Regency, North Sulawesi
SN - 978-989-758-530-2
AU - R. Rembang M.
PY - 2019
SP - 419
EP - 423
DO - 10.5220/0010686300002967