On August 2016, Instagram launched Instagram
stories. In stories, content is available for only 24
hours from the time of posting. Stories allow the
addition of text, drawings and emoticons to images or
video clips (whatis.techtarget.com). Companies (or in
this research, NGOs) can use the feature to promote
their products or services in depth while maintaining
a clean Instagram page.
2.1.3 The Use of Instagram (Media
Exposure)
Media exposure is the use of media consisting of the
amount of time used in various media, types of media
content, Media consumed or the Media as a whole.
From this understanding, it can be concluded that
media exposure can be seen from the intensity of
one's time when using certain media.
Horrigan (2002) in Rahmayani (2017) stated that
there are two fundamental things that must be
observed to know the intensity of the use of Media
social:
Frequencies: how often a person accesses
social media
1. Very low : < 2 times/ day
2. Low : 2 times/ day
3. Moderate : 3 times/ day
4. High : > 3 times/ day
Duration: how long the person accesses
social media
1. Very low : < 1 hour/ day
2. Low : 1-3 hour/ day
3. Moderate : 4-6 hour/ day
4. High : > 6 hour/ day
2.2 Social Media and Its Role in
Raising the Awareness of Ending
Violence against Women
Awareness as a noun, refers to knowledge that
something exists; understanding of a subject, issue or
situation or the state or condition of being aware,
conscious about something. In marketing, awareness
refers for a measure of how well known a brand, firm
or product is (Sjoberg, 2017). But this is a research
about awareness in social movement or campaign.
Awareness campaigns are a veritable hallmark of the
social impact of the non-profit sector and the way it
seeks to influence good in the world. If a non-profit's
mission depends on changing hearts and minds, then
there is no more important effort than measuring and
quantifying awareness (Weiner, 2019). Sjoberg
(2017) also stated that based on several studies, use
of social Media does positively affect brand
awareness (or in this case, awareness campaign).
2.2.1 Dimension of Awareness
Researchers have identified different levels of brand
awareness. According to Keller's (1993 p. 7 in
Sjoberg, 2017) Dimensions of Brand Knowledge,
brand awareness consists of two different
dimensions: brand recognition and brand recall
performance. Aaker (1991 p. 610-62 in Sjoberg,
2017), on the other hand, represents three levels of
brand awareness in his Brand Awareness Pyramid. As
an addition to brand recognition and brand recall
levels, the highest level of awareness is called top-of-
mind awareness.
2.2.2 Brand Recognition
Brand recognition, refers to consumers' ability to
confirm prior encounter with a certain brand when
given the brand as a cue. It means that a consumer can
identify, in different circumstances, that a brand has
been seen or heard previously, by recognising
itsword, visual symbols or an image. Brand
recognition may also include identification of
additional brand elements or consumers may be able
to recognise a brand when they encounter it e.g. at the
point-of-sale. However, brand recognition does not
necessarily involve remembering the brand name,
where the brand was encountered, how it is different
from other brands or even to which product category
the brand belongs to (Keller 1993 p. 3; Keller 2008 p.
374-375; Aaker 1996 p. 10 in Sjoberg, 2017).
Brand recognition is understood as the minimal
level of awareness and can be measured using an
aided recall test, a marketing research technique that
is used to determine how well a brand or e.g. its
advertisement is remembered by a test audience when
they are given suggestions or cues about it
(WebFinance Inc. 2017d in Sjoberg, 2017).
2.2.3 Brand Recall
Keller (1993 in Sjoberg, 2017) stated that brand
recall, also known as unaided recall or spontaneous
recall, refers to consumers' ability to retrieve a certain
brand based on a product category, the needs that the
category fulfills, or some other type of probe as a cue.
In brand recall, a consumer can correctly generate a
brand from memory.
Consumers store in memory a variety of
information, feelings and past experiences, that can
be recalled when decisions are being made (Sjoberg,
2017). For instance, Keller (2008) said, a slogan or