accepted. Conclusion there is a relationship between
Attitude / Response Factors and Service Quality,
where both have a level of “Very Strong”
relationship.
The researcher noticed that all factors had a
strong to a solid level of relationship to Service
Quality. However, the most substantial relationship
is the completeness factor in the annual report.
Stakeholders are very concerned about
comprehensive presentation, including executive
summary, development of each field, and future
company plans. The drafting team can be
categorised as having excellent performance if it has
completed all relevant quantitative, qualitative,
diagram and photo data. An essential aspect of the
annual report is displaying the latest data.
Completeness in preparing the annual report also
includes the ability of the drafting team to prepare
the template and be able to socialise it well. The
ability of social interaction is also needed in data
collection so that processing raw data into
interesting information can be carried out optimally.
Factors that have a relationship whose strength is
below other factors are timeliness. Stakeholders
assume that the period of annual report preparation
can be tolerated if the completion exceeds the
specified target. The withdrawal of the finalisation
of the annual report can be caused by the collection
of essential data which often needs to be reprocessed
and obtain the approval of the company leadership.
Data collection from branch offices in the regions
can also cause delays in the printing of annual
reports. The period of preparation can be arranged
more flexibly for the realisation of an annual report
that can display all activities and achievements in
full. But even though it is flexible, the company
must provide a final deadline, so that the annual
report can be used optimally for decision making, as
well as monitoring and evaluation material.
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