In order to implement the cooperative turn discussed
earlier, the NACV and ACV exchange MCM mes-
sages and rely on CAM information. For NACV there
is no vehicle controlling component. However, the
communication and HMI parts (the upper part of Fig-
ure 6) are equivalent to the ACV architecture. More
insights on HMI design for both, ACV and NACV are
given in the following section.
5.2 Human Factors Regarding
Connected Vehicles and HMI
Development
Introducing connected vehicles to the traffic changes
the road-vehicle-user-system as new opportunities of
interaction and exchange of information arise (Kul-
mala and R
¨
am
¨
a, 2013). Potential benefits of con-
nected vehicles such as reduced pollution, increased
safety, and traffic flow can only be achieved if the
technology is accepted by the users. ACV users need
to feel comfortable throughout each drive and trust the
system when driving manoeuvres are adapted to in-
coming ITS messages by the system (Elbanhawi et al.,
2015). Assuming the cooperative turn with an NACV
as left-turning vehicle, the ACV driver might get con-
fused or even take over control, because the own car
reduces its speed without any obvious reason. There-
fore, it is important to understand whether the ACV
user needs information and if so, which information
these are in order to appreciate the system.
Contrary to ACV users, NACV users are still re-
sponsible to fulfil the main driving task. In the sce-
nario of connected vehicles, drivers should react to
incoming information and adapt their behaviours. In
case of the cooperative turn (see Figure 2), the driver
may get the information that he/she can turn first be-
fore the oncoming ACV takes its right of way. The
driver, first, needs to receive and understand this mes-
sage, and second, is expected to agree or just react ac-
cording to the message. Otherwise, cooperation fails
and expected benefits will not be achieved. One chal-
lenge for such cooperation is that implicit commu-
nication such as eye contact between drivers is not
possible if one party drives automatically; alterna-
tive communication channels are needed. Moreover,
NACVs have an additional need for an input channel
that enables its users to tailor cooperative manoeuvres
with other connected vehicles. If we modify the coop-
erative turn use case a bit, so that the oncoming vehi-
cle would be a NACV and is asked to agree to the co-
operation and reduce speed, the left-turning car might
need an agreement to this manoeuvre in order to en-
sure safe driving and execute the cooperative turn.
When designing technology that enables con-
nected, cooperative driving, we should take into ac-
count that driver’s behaviour is based on mental mod-
els that represent knowledge and learning experi-
ence with the system (Wilson and Rutherford, 1989).
Driver behavioural adaption will only take place if the
driver trusts the system (Lee and See, 2004). Trust
in the system is determined in turn by its reliabil-
ity and the users’ competence of the system. These
factors can only be established if users are given ap-
propriate feedback and system transparency, for in-
stance, on system performances, processes and objec-
tives (Rudin-Brown and Ian Noy, 2002; Lee and See,
2004; DIN EN ISO 9241-210, 2011).
Visual human-machine-interfaces (HMI) that are
developed in a user-centred manner have the potential
to support behavioural adaption by providing users
with individually relevant information on the current
traffic situation. Research focused on highway situa-
tions showed that inexperienced users of highly auto-
mated vehicles do not need much information in the
longer term, but certain information should always
be displayed. This includes the status of the system
(autopilot vs. manual), planned driving manoeuvres
and the current speed (Beggiato et al., 2015). In ad-
dition, emerging special situations, such as conges-
tion or accidents should be displayed. Mixed, urban,
connected traffic is much more complex than high-
way traffic. Research regarding specific information
needs for mixed, urban, connected traffic is limited.
Identifying such needs was part of the project and one
first important step in the development process of the
HMIs.
5.2.1 Identification of Information Needs
For the purpose of capturing ACV users’ and NACV
users’ potential informational needs as a first step,
three focus group discussions were conducted (N
total
= 16); for details see (Springer et al., 2018). The focus
groups consisted of experienced (N
e
= 6) vs. novice
(N
n
= 10) participants concerning vehicle automation,
which empathised with the ACV users’ (N
ACV
= 11)
vs. the NACV users’ (N
NACV
= 5) perspective. On the
basis of different use cases (e.g., see Section 2.2 and
Figure 2) the informational needs for each group were
discussed. Afterwards the relevance of each collected
piece of information was rated using a point system.
We developed a categorical system that distinguishes
between informational needs of the different vehicle
type users (NACV vs. ACV) as well as between the
users’ degree of experience in vehicle automation (ex-
perienced vs. non-experienced). Summing up the
findings, NACV users want the HMI to support them
in situation recognition as well as by giving action
recommendations. In detail, information about the
VEHITS 2019 - 5th International Conference on Vehicle Technology and Intelligent Transport Systems
102