Mobility-oriented Agenda Planning as a Value-adding Feature for
Mobility as a Service
Felix Schwinger
1,2
and Karl-Heinz Krempels
1,2
1
Fraunhofer Institute for Applied Information Technology FIT, Aachen, Germany
2
Information Systems, RWTH Aachen University, Aachen, Germany
Keywords:
Agenda Planning, Information System, Intelligent Agent, Mobility as a Service, Mobility Planning, Operations
Research, Optimization Problem, Smart Sustainable Mobility, Public Transportation, Travel Planning.
Abstract:
Due to the global trend of urbanization, the current transportation networks in cities are often stressed and
congested. In the coming years, this problem is going to increase further in most areas. In addition, to
congestion of roads and public transportation, sustainability and emissions are becoming large factors when
regarding mobility. Today’s mobility still relies on the usage of private cars in a large part, however, due to the
rise of alternative travel modes and concepts such as Mobility as a Service (MaaS), the traditional mobility
market may be disrupted. With the help of MaaS and the right incentives, it may be possible to shift users
towards a more sustainable mobility behavior, which also relieve the stressed mobility network in cities, when
more alternative mobility offers are employed. With this shift towards multimodal mobility, the complexity
of searching and booking these mobility offers also rises. Users are forced to look through are large amount
of alternative offers and are required to find a fitting one. In order to make this complexity more manageable,
we propose a mobility-agenda planning agent that attends to the mobility needs of the users. The concept of
mobility-oriented agenda planning may change how people view mobility and may provide a more holistic
method of mobility planning. However, this holistic mobility planning method still has unresolved societal and
technological issues that need to be addressed.
1 INTRODUCTION
In recent years, the already complex transportation
systems in urban areas have not only grown, but also
became more heterogeneous and multimodal, further
increasing the complexity (Gallotti et al., 2016). This
development is mostly induced by two ongoing global
trends, urbanization and digitalization. The UN antici-
pates that the urbanization rate increases from today’s
54
per cent of the people living in urban areas to
66
per
cent by
2050
(United Nations, 2014). Even today, the
main roads are usually congested during peak hours
in urban areas. To handle the rising number of city
residents the already existing travel modes have to be
extended. Unfortunately, the traditional travel modes
are already at their capacity limit in certain cities, there
alternative mobility concepts, such as car- and bike-
sharing, on-demand ridesharing, have been proposed
(Cohen and Kietzmann, 2014). In Germany a shift
towards to multimodality and alternative mobility con-
cepts has already been observed (Kuhnimhof et al.,
2012). These concepts became feasible due to the on-
going efforts of digitalization in the mobility sector
(Piccinini et al., 2016). While a larger diversity in mo-
bility modes means more flexibility for the passenger
on the one hand, the larger choice of transportation
modes also complicates the finding of preferred jour-
neys for the passengers on the other hand (Gallotti
et al., 2016). The main difficulty for the passengers
is the currently often manual combination of various
travel modes and to find journeys that fit to their prefer-
ences. One proposed solution to handle the increasing
complexity of multimodal transportation networks is
the concept of Mobility as a Service (MaaS) (Li and
Voege, 2017). MaaS promises to integrate the vari-
ous distinct mobility services into a single platform,
providing door-to-door transportation. MaaS is a com-
bination of mobility integration of existing modes, the
inclusion of new shared mobility concepts and the
usage of (mobile) applications for travel information.
For travelers the high level of integration may ease the
finding of multi-modal journeys, as the MaaS platform
is the single point of entry for mobility needs. On the
one hand, MaaS might ease the difficulty of using the
288
Schwinger, F. and Krempels, K.
Mobility-oriented Agenda Planning as a Value-adding Feature for Mobility as a Service.
DOI: 10.5220/0007693402880294
In Proceedings of the 11th International Conference on Agents and Artificial Intelligence (ICAART 2019), pages 288-294
ISBN: 978-989-758-350-6
Copyright
c
2019 by SCITEPRESS Science and Technology Publications, Lda. All rights reser ved
inter-modal transportation system, while on the other
hand, completely new mobility services become feasi-
ble, due to a high integration of the available data from
multiple sources (Durand et al., 2018). In this paper,
we propose one of these new services that become
feasible in a MaaS scenario. While a MaaS concept
allows the user to find a suitable mobility offer for a
single journey, it is still a burden to find suitable mo-
bility offers for multiple journeys throughout the day.
Thus, we propose a mobility-oriented agenda planning
concept that allows the user to plan his mobility not by
planning individual trips, but by planning their agenda
by planning the appointments and tasks in a calen-
dar. The proposed agent-based system then searches
for suitable mobility offers fitting to the agenda of
the users and the user’s distinct journey and trans-
portation preferences. This mobility-agenda planning
agent should reduce the cognitive load of travelers in
a multimodal urban area, when planning the mobil-
ity of their daily agenda. We attempt to tackle this
problem, by focusing on the agenda of the user and
moving the mobility itself more in the background of
the planning process. The paper is structured as fol-
lows: Section 2 further motivates the usage of MaaS,
introduces it in more detail and highlights the current
state of the art. In Section 3, we present our approach
to mobility-oriented agenda planning, whereas Sec-
tion 4 highlights the main challenges of MaaS and
mobility-oriented agenda planning and also presents
possible future work. Section 5 concludes the paper
with a brief summary.
2 STATE OF THE ART
In urban areas congestion is not the only problem with
today’s mobility. Other key factors that must be con-
sidered are, among others, sustainability and carbon
dioxide and nitrogen oxide emissions of the different
mobility modes. Due to a low capacity utilization
of private used cars, cars are often the worst way to
travel in regard to emissions (Chester and Horvath,
2009). In Germany, the average number of people
traveling in a single car was
1.5
(Follmer et al., 2010).
While commuting this factor decreases to
1.2
. That
the currently used gasoline-based cars reached their
sustainability limit can also be seen at the example of
Germany. While the usefulness of the measure is still
debated, many cities in Germany limit the roads on
which diesel-based cars may be driven to stay under
the legal NO
2
limit (M
¨
ohner, 2018). Even when not
used, private cars need space in cities, which is already
sparse. When regarding commuter traffic, the car not
only needs parking space at the owner’s home, but
also at the destination. Due to the aforementioned rea-
sons, individual car usage is not a sustainable mode of
transportation and alternatives for traveling are to be
preferred, in particular when regarding societal goals.
One often discussed solution to these problems is
Mobility as a Service (MaaS), which includes a mul-
titude of modes, for example car- and bikesharing or
on-demand ridesharing. In a MaaS scenario users can
either acquire their mobility on a platform, when they
need it, or buy mobility packages in advance that en-
title them to the usage of various mobility options.
MaaS offers an access-based consumption of mobility,
meaning that the mobility is based on those services
and not on the ownership of a vehicle (Bardhi and Eck-
hardt, 2012). Access-based offers are already widely
accepted in other domains, platform such as Netflix
and Spotify offer access to multimedia files after pay-
ing a monthly fee. MaaS attempts to apply similar
methods to the mobility market. Given the success of
platforms such as Netflix or Spotify, there is a huge
potential to disrupt the mobility market with MaaS.
For some people, MaaS solves all problems with to-
day’s mobility, in particular reducing the costs for all
parties involved, better management of travel demand,
and a reduction of environmental and social problems.
There is no consent on the outcome of a MaaS scenario
and its influence on the aforementioned factors. For
example, when regarding the influence of MaaS on
car usage, there are arguments for an increase and for
a decrease of car usage. While MaaS may lead to a
decrease in private car usage, because people have a
wide variety of modes to choose from on the one hand,
it also provides access to shared vehicles to people
which previously did not have access to this mode of
transportation on the other hand.
A survey study which examined numerous MaaS
studies concludes that it is especially hard to change
the travel behavior of people on their habitual trips,
particularly when no outside trigger for the people ex-
ists to change their mobility behavior (Durand et al.,
2018). The authors see the most potential for MaaS
with incidental trips at the moment. Users can be in-
cited to change their mobility behavior, for example,
by reducing the costs of their mobility or by offering
a service that adds some kind of value for the user.
Depending on the implementation of the MaaS offer,
value is already added by a larger choice of freedom.
For many people, however, the cost factor of mobility
is not as important as the convenience factor of the
mobility. The convenience of the private owned car is
the main reason for the high number of individual ve-
hicles on the roads. When looking at a MaaS scheme,
users are not subjected to a form of vendor-lock-in,
e. g. owning a yearly public transit subscription or a
Mobility-oriented Agenda Planning as a Value-adding Feature for Mobility as a Service
289
private car. Once people have accepted MaaS it may
become easier to influence their mobility behavior, as
the users do not have any invested assets for mobility
anymore, only the subscription to the MaaS service.
The users of the UbiGo MaaS prototype in Gothenburg
in Sweden, for example, adjusted their travel behavior
to a more sustainable one in a course of six months
(Karlsson et al., 2016).
In the literature, three preconditions of acceptance
are listed for MaaS: autonomy, flexibility and relia-
bility (Durand et al., 2018). In this work, we want to
propose an approach for improving the reliability of
MaaS. While we do not actually make a MaaS offer
more reliable itself, we propose an agent-based system,
which, among others, watches the agenda including
the trips planned trips and informs the user of possible
breakages in the trips. Additionally, it offers to search
for alternatives. While, the reliability of the trans-
portation itself did not change, we can increase the
reliability of the overall mobility by offering alterna-
tives to the user. The first adopters of MaaS are mostly
particularly young and tech-savvy urban individuals
(Durand et al., 2018), which may also be the audience
for a mobility-oriented agenda planning system. While
using MaaS, people also had problems with changing
between schedule-free and schedule-bound mobility.
Especially, when the mobility could not be booked as a
package. Schedule-free mobility, such as car-sharing,
still has a kind of schedule once booked, the starting
and ending time of the usage of the vehicle. As delays
in schedule-bound mobility is not uncommon, it may
negatively affect the booking window of the schedule-
free mobility. A mobility-oriented agenda agent could
also be employed to automatically adjust the bookings
of schedule-free mobility, if the service provider ac-
cepts short-term changes to a reservation, due to delays
in the previous trip. Essentially, the mobility-oriented
agenda planner, which will be introduced in the next
section is a form of adding additional convenience and
reliability to MaaS through the usage of integrated
smart services.
3 APPROACH
In order for MaaS to be successful and effective, the
user needs to perceive added value to the traditional
transportation methods and the mobility must not be
less convenient, as most people nowadays use their car
not because of time or money saved, but because of
more convenience (Durand et al., 2018). In a MaaS sce-
nario, however, with transfers between various modes,
the searching and booking of the transportation is not
convenient at all. Especially, when a multitude of
different modes are available and sensible different al-
ternative exists, it is not easy to choose an offer. Given
the access-based model of MaaS, each person has ac-
cess to all modes of mobility included in their mobility
package. To ease the usage of MaaS, we propose an
agent-based system that handles the agenda and mo-
bility needs of a user. In a well organized calendar,
appointments are entered with their respective starting
and ending time and their location. In addition to this
information, a To-Do list may also be used as input
to also partly plan the spontaneous mobility needs of
the user. We assume that the agent can learn the user’s
daily schedule over time, so that its suggestions match
the user’s requirements. One reason for this is, that the
travel behavior of people does not only repeat itself
daily, but also on a weekly, monthly or even yearly ba-
sis (Kuppam and Pendyala, 2001). In addition to that,
the agent should also learn the mobility preferences of
the user, e. g. take a shared bicycle to work, but only
when it is not raining outside.
The proposed mobility planning agent could not
only add value to the MaaS offers, but also change how
people view mobility (Wienken et al., 2017). Nowa-
days people think on a per-trip basis and book their
mobility from location A to B. The reason for the mo-
bility need, however, is nearly always an appointment
or task at location B. People rarely travel, only for the
sake of traveling itself. Even tourists mostly travel to
reach certain points of interest that are famous or that
were recommended to them. With a mobility-oriented
agenda planning the user can plan their agenda, which
many people already do anyways in the form of ap-
pointments in a calendar (Wienken et al., 2014). The
agent-based system can then look for suitable trips
that allow the user to complete their agenda on that
day. The overhead of this approach is then, that all
appointments and optional To-Dos are required to be
entered in such a way, so that the agent understand
the information. The minimal information needed for
appointments are location, starting date and time and
duration. For tasks the minimal information required
is the kind of the task, so that the agenda planner can
search for suitable locations and starting dates and
times. Additionally, further constraints such as dead-
lines, dependencies, location constraints and others
can be added by the user. The agent can then construct
an agenda from this information, which also includes
the mobility between the various locations.
An agenda planning agent, however, not only adds
benefits to the user of such a system, but also to people
planning and managing the mobility of an urban area.
The mobility-oriented agenda planning approach, can
also be seen as an attempt to make spontaneous mobil-
ity planned. Mobility-oriented agendas of users can be
ICAART 2019 - 11th International Conference on Agents and Artificial Intelligence
290
used to calculate traffic demands during the day. Such
data may be beneficial to predict congestions in the
multimodal mobility network and offer alternatives to
the user. Offering another mode of transportation to
the user in case of a delay in another mode is called
multimodal rerouting. Allowing multimodal rerout-
ing in addition with an access-based MaaS concept
may allow to load-balance between different mobility
methods in order to better utilize the given mobility
methods in an area. This data can also be used to
improve the traffic planning progress and to develop
stereotypical agendas of identified personas. Such per-
sonas can be used when simulating traffic behavior of
people in cities to research the impact of either politi-
cal policy changes or the impact of new technologies
connected to mobility.
Agenda constructing problems, which are the main
task of the agent-based system, have been researched
in the domain of Operations Research. Operations
Research is a field that uses analytical methods to
help in their decision making process. The Tourist
Trip Design Problem (TTDP), for example, deals with
constructing multiple tours in cities, which allow the
tourist to visit as many points of interest as possible,
while reducing the monetary costs or the duration of
the trips (Vansteenwegen and Van Oudheusden, 2007;
Sylejmani et al., 2017). The problem is closely related
to the Orienteering Problem or in a broader sense to
the Traveling Salesman Problem and Knapsack Prob-
lem. When regarding more general mobility-agenda
planning, additional constraints have to be taken into
account, such as deadlines, dependencies between
agenda items, or optional tasks. A first attempt at mod-
eling the mobility-agenda planning problem builds
on the basis of the TTDP and only slightly adapted
the approach to incorporate the additional constraints.
(Schwinger et al., 2018). This solution, however, does
not compute mobility-agendas in a reasonable time,
even though insertion heuristics are employed. The
main reasons for this, is the large search space, as
many suitable locations for each task is evaluated re-
garding their insertion costs. For example, for the task
of grocery shopping, many possible supermarkets are
considered, even though the user may already has a
specific one in mind. Additionally, the agenda items
are not added one after another until reaching a local
optimum, but the complete mobility-oriented agenda
is attempted to be globally optimized, resulting in a
much larger number of calculations. This approach
was feasible for the TTDP, where a smaller number of
points of interest was regarded, but becomes unfeasi-
ble when attempting to apply the solution to a whole
country, where the number of regarded locations is
several orders of magnitude higher than when only re-
garding touristic point of interest in a smaller area. For
an agent computing mobility-oriented agendas, a long
computation time is not tolerable, as the user interacts
with the agent and expects answers in near real-time.
When limiting the search space, by involving the user
and only adding single agenda items in each query to
the agent, the computation time should be drastically
improved. The drawback of this approach is then, that
the algorithm does not converge to a global optimum,
but converges towards an local optimum and the order
in which the agenda items are added to the calendar
becomes vital.
Currently, we are examining multiple different user
interaction schemes with a mobility-agenda planning
agent. We are implementing and testing a graphical
user interface (GUI), a voice user interface (VUI) and
a text-based natural language processing (NLP) fron-
tend. All applications have access to a multimodal
route planner and a mockup calendar of a user. The
user interactions are similar in each scenario, only the
input and output paths from and to the user are dif-
ferent. The user is able to add, remove and change
appointments and To-Dos. Furthermore, the mobility
preferences and other constraints can be modified. Mo-
bility preferences includes the mode preference, the
variables that should be minimized, e. g. traveling time,
number of transfers or monetary costs. The GUI, for
example, features an calendar, a To-Do list view and
a map view, showing the mobility between the differ-
ent locations of the agenda. In the GUI the complete
mobility-oriented agenda is visualized, normally users
are only able to see the appointments in a calendar and
need to look up traveling times themselves using a trip
planning service.
The main feature of the agent, while also crucial,
is not the planning aspect of the agenda. The agent
should be able to deal with disruptions to the agenda
and attempt to offer solutions to the user when certain
aspects of the agenda are not feasible anymore. This
includes problems with the mobility itself, e. g. the
train is delayed and the next appointment cannot be
reached by train in time. The agent could then recom-
mend to book a shared-car that allows the user to still
reach their appointment on time. Since the agent reacts
to real-world events, the agent needs a real-time feed
of mobility information. This includes delays of pub-
lic transportation vehicles, current and prognosticated
traffic information and booking availability of shared
vehicles. Other problems to the agenda may occur,
when the user does not follow the planned agenda, for
example, due to a meeting that takes longer than ini-
tially anticipated. The agenda planning agent may sug-
gest, for example, to cancel the following appointment
or to move tasks that were planned for that specific
Mobility-oriented Agenda Planning as a Value-adding Feature for Mobility as a Service
291
time slot to a later time. In our proposed solution the
agenda planning agent never acts on its own, but only
suggests possible actions to the user. The human is
always in the loop and can also choose to not follow
the proposed actions.
4 OPEN CHALLENGES
When tackling mobility-oriented agenda planning,
there are a few challenges that need to be addressed.
We grouped these challenges in two coarse groups,
social challenges and technological challenges.
Social Aspects.
The social challenges address prob-
lems that arise when attempting to deploy a mobility-
oriented agenda agent. These challenges are required
to be addressed to avoid that people either do not want
use newly developed system or that they are unable to
use it.
Setup.
One challenge with the approach of mobility-
agenda planning in general is that its usefulness
only fully unfolds when combining it with a MaaS
scheme. When all trips are completed per car, the
added value of a mobility-oriented agenda planner
is negligible for most users. Therefore, the concept
of mobility-oriented agenda planning is closely
connected to implemented MaaS schemes. These
offers, however, are not widely available, and the
available prototypes are focused on specific urban
areas. Furthermore, MaaS offers are only expected
to come to urban areas in the coming years.
Mobility Setup.
The current research focuses mostly
on the potential early-adopters of a MaaS scheme,
mostly categorized as urban living tech-savvy
young people. Rural areas are, mostly due to cost
considerations, left out (Durand et al., 2018). The
assumed backbone of the MaaS scheme, public
transportation (Kamargianni et al., 2018), is also
not widely available in rural areas. In rural areas,
schedule-based mobility such as public transporta-
tion is very infrequent and therefore no alternative
to owning a car (Shergold et al., 2012).
Digital Divide.
Additionally, MaaS and also mobility-
oriented agenda planning requires the use of digital
technologies (Jittrapirom et al., 2017). It has to
be ensured, however, that no digital divide occurs
and also elderly people can use these new mobility
offers. Especially, elderly people, who do not own
a car could benefit from the adoption of MaaS
(Stein et al., 2017).
Habitual Behavior.
Another problem that needs to
be addressed by a mobility-oriented agenda plan-
ner is that people often prefer the status quo, in-
stead of trying out new things (Ratilainen, 2017).
When people book their MaaS package and do not
change their mobility habits, the goal of a more
sustainable way of traveling is not reached. There-
fore, triggers that encourage people to try out new
mobility modes must be found. One method would
be to incorporate trialability into the offers, so that
the user can try other mobility modes for a subsi-
dized price. A gamification aspect, where users
are competing for reducing their carbon footprint,
could also be added (Kazhamiakin et al., 2015).
Privacy.
Another problems with the concept of
mobility-oriented agenda planning lies with the pri-
vacy aspect. In order to plan the mobility-oriented
agenda and offering the user tailor-made mobility,
the agent needs the complete calendar information
including the preferences of the user. Most people
are, however, not willing to share this sensitive data
with an external service provider. This is still an
unsolved challenge and is required to be addressed
in the future and is a crucial question.
Most of the social aspects affect the MaaS concept
itself. The main social challenge an approach of the
mobility-oriented agenda planner must solve, is the
aspect of privacy.
Technological Aspects.
The technological chal-
lenges highlight the main problems the developer of
such a system has to resolve. Some of these challenges
are functional, while others are non-functional.
Multimodality.
To compute meaningful trips and
agendas the optimization algorithm must be able
to access a multimodal multi-objective router with
real-time information. The multimodality aspect
is required to offer multiple different trips to the
users, these trips themselves may consist of multi-
ple modes. To allow the user to specify their own
preferences about their mobility trips, the router
must be able to handle multiple objectives. The
user may want to minimize the travel time, the
monetary costs, or the amount of vehicle inter-
changes. Unfortunately, just combining the dif-
ferent objectives using a linear combination and
weighted factors may lead to deteriorated results
(Delling et al., 2012).
Actuality.
As the user interacts with the agent, the
various computations of the agent should not take
too much time. One non-functional challenge is,
to implement the scheduling algorithm and the
underlying routing algorithm in such a way that
a normal use of the system is possible. Finally,
real-time information is needed to address current
ICAART 2019 - 11th International Conference on Agents and Artificial Intelligence
292
congestion on the roads or delays in the public
transit network. The mobility-agenda planner then
knows the current predictions about the travel time
from one location to another to compute the agenda
in the first place, but also to update the agenda
in case of expected delays in some modes. This
leads to the next challenge with mobility-oriented
agenda planning.
Foresight.
Any time unforeseen events may happen
during the day and affect the already planned
agenda. Certain appointments or tasks may take
longer than anticipated, or the trip between two
locations is prolonged due to congestion. On the
one hand, the agent must continuously monitor
the agenda to inform the user of certain agenda-
breaking events, on the other hand, the user must
also be able to inform the agent to changes to the
agenda. Once a change to the agenda is communi-
cated by either side, the mobility agenda must be
adapted to become feasible again.
Individuality.
Another challenge that needs to be ad-
dressed is that the agenda of a user is very per-
sonal. The preferences regarding mobility, the
location of agenda items, or the time and order
of agenda items strongly diverges between differ-
ent users. One possible solution to this is to learn
the user’s preferences regarding time and location
of appointments and the user’s choice of mobility
for certain agenda items. Additionally routines of
the user can be learned, for example, when and
where the user prefers to go shopping. This is a
promising approach, as the mobility habits of users
tend to repeat themselves (Kuppam and Pendyala,
2001). Various learning methods have been pro-
posed in the literature for recommendations re-
garding agenda items (Oh and Smith, 2004) or for
mobility (Arentze, 2013). For both problems, the
user input to the agent can be used as a basis for the
learning. Firstly, the user may already explicitly
state their preferences when addressing the agent.
Secondly, upon returning a result to the user, she
is able to manually change parts of the mobility
and/or agenda. In this case, manual changes to the
solution correspond to non-met user preferences.
In both scenarios, the agent can learn from the user
interaction in order to improve its understanding
of the user’s preferences.
The technological aspects can be grouped into three
groups. Speed of the computations, quality of the
results and quality of the interaction with the agent.
Currently our focus is on delivering quality results and
designing interaction schemes with the agent.
5 CONCLUSION
In this paper, we have discussed problems with today’s
mobility, especially regarding their efficiency and sus-
tainability. Given the recent trends, new mobility con-
cepts are required under both aspects. Current trans-
portation methods are at their limit, regarding their
throughput and their sustainability. As one promis-
ing solution to this problem, we have introduced the
concept of Mobility as a Service. We explained the
reasons why a MaaS concept may better utilize the
already available mobility methods and why MaaS,
with the right incentives, may lead to more sustainable
mobility behavior of the users. Furthermore, the con-
cept of mobility-oriented agenda planning has been
introduced as a way to add value to MaaS in form of
a smart service. For this we have illustrated an agent-
based system that helps users to find suitable mobility
for their agenda and explained the drawbacks of the
traditional trip-based mobility search paradigm. In the
mobility-oriented agenda planning concept, the user
does not plan their mobility directly, but the mobil-
ity is rather seen as a way to reach the locations of
the various agenda items, appointments and To-Dos.
As the agent knows the agenda for the complete day,
more reasonable suggestions may be given to the users,
compared to a trip-based itinerary planner. Finally, we
highlighted the current social and technological chal-
lenges with mobility-oriented agenda planning and
have shown where future work is required.
For future work, further scenarios for a mobility-
oriented agenda planning system could be developed
to derive additional requirements of the system. With
the requirements the architecture and system design
can also be refined. The open social and technological
challenges should also be addressed in future work.
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