Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services

Evando Borges, Marcelo Fantinato, Ünal Aksu, Hajo Reijers, Lucinéia Thom

2019

Abstract

Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization’s processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept.

Paper Citation

in Harvard Style

Borges E., Fantinato M., Aksu Ü., Reijers H. and Thom L. (2019). Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services.In Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-372-8, pages 588-595. DOI: 10.5220/0007700605880595

in Bibtex Style

@conference{iceis19,
author={Evando Borges and Marcelo Fantinato and Ünal Aksu and Hajo Reijers and Lucinéia Thom},
title={Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services},
booktitle={Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2019},
pages={588-595},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007700605880595},
isbn={978-989-758-372-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services
SN - 978-989-758-372-8
AU - Borges E.
AU - Fantinato M.
AU - Aksu Ü.
AU - Reijers H.
AU - Thom L.
PY - 2019
SP - 588
EP - 595
DO - 10.5220/0007700605880595