Issue Reports Analysis in Enterprise Open Source Systems

Lerina Aversano

2019

Abstract

In many organizations Enterprise Resource Planning (ERP) systems can be considered the backbone to managing business processes. Therefore, understanding their maintenance processes is a relevant topic for practitioners. As occur for many open source projects change requirements for ERP software are managed trough Issue Tracker systems, that, collect requests for change in form of Issue Reports. However, very often issue reports have relevant lack of information. Consequently, the time to resolution is strongly influenced by the quality of the reporting. In this paper, we investigate the quality of issue reports for enterprise open source systems. We examined some relevant metrics impacting the quality of issue reports, such as the presence of itemization, presence of attachments, comments, and readability. Then, the evaluation of the quality of the issue reports has been conducted on enterprise open source software.

Paper Citation

in Harvard Style

Aversano L. (2019). Issue Reports Analysis in Enterprise Open Source Systems.In Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-372-8, pages 337-344. DOI: 10.5220/0007757803370344

in Bibtex Style

@conference{iceis19,
author={Lerina Aversano},
title={Issue Reports Analysis in Enterprise Open Source Systems},
booktitle={Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2019},
pages={337-344},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007757803370344},
isbn={978-989-758-372-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Issue Reports Analysis in Enterprise Open Source Systems
SN - 978-989-758-372-8
AU - Aversano L.
PY - 2019
SP - 337
EP - 344
DO - 10.5220/0007757803370344