Check-in Counters Management: The Case Study of Lisbon Airport

Ludovica Adacher, Marta Flamini

2019

Abstract

In this paper the problem of assigning check-in counters to flights in a Zone of Lisbon airport is addressed at an early stage. Real traffic scenario and simulation of passengers behaviour and characteristics are considered. The aim is to minimize an objective function that takes into consideration the managing cost of opening check-in counters and the passengers’ cost of waiting to be served by the check-in operator. This latter cost function has been modelled by considering the International Air Transport Association level of service perceived by the passengers. Since the performances depend on the passengers’ behaviour and characteristics, simulation is used to compute the value of the objective function. Two optimization heuristic procedures have been tested and their results compared.

Paper Citation

in Harvard Style

Adacher L. and Flamini M. (2019). Check-in Counters Management: The Case Study of Lisbon Airport.In Proceedings of the 16th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO, ISBN 978-989-758-380-3, pages 228-234. DOI: 10.5220/0007834302280234

in Bibtex Style

@conference{icinco19,
author={Ludovica Adacher and Marta Flamini},
title={Check-in Counters Management: The Case Study of Lisbon Airport},
booktitle={Proceedings of the 16th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO,},
year={2019},
pages={228-234},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007834302280234},
isbn={978-989-758-380-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 16th International Conference on Informatics in Control, Automation and Robotics - Volume 1: ICINCO,
TI - Check-in Counters Management: The Case Study of Lisbon Airport
SN - 978-989-758-380-3
AU - Adacher L.
AU - Flamini M.
PY - 2019
SP - 228
EP - 234
DO - 10.5220/0007834302280234