considering the direction, intensity and perseverance,
so it is concluded that motivation is an impulse to act
on a series of processes of human behavior by
considering the direction, intensity and perseverance
in achieving goals.
Based on its development, Robbins and Judge
divided motivation theory into two categories,
namely early theories of motivation and
Contemporary theories of motivation. Early theories
of motivation are Abraham Maslow's Hierarchy of
Needs, Theory X and Theory Y Douglasn McGregor,
Two-Factor Theory Frederick Herzberg, and
McClelland's Theory of Needs, while what is
included in Contemporary theories of motivation is
Self-determination Theory, Goal-Setting Theory,
Self-Efficacy Theory, Reinforcement Theory, Equity
Theory / Organizational Justice and Expectancy
Theory Victor Vroom.
Kreitner and Kinicki (2010) divide into two
categories: contents theory of motivation and process
theories of motivation. Contents theories of
motivation focus on identifying internal factors such
as instincts, needs, satisfaction and work
characteristics. Where this theory explains how
motivation is influenced by dynamic interactions
between individuals and the environment in which
they work. While the process of theories of
motivation focuses on explaining the process by
which internal factors and cognitions influence the
motivation of workers. In this case the content
motivation theory is Maslow's Hierarchy of Needs
theory, ERG Alderfer Theory, McClelland's Needs,
Theory and Herzberg's motivational hygiene theory.
While in the theory of processes are Adam's Equity
Theory, Expectancy Theory Vroom, and Theory
Goals. McShane and Von Glinov (2010) stated that
the core of worker theory has four classifications:
Employee Engagement, Employee Drives and Needs,
Rational Decision Model of Employee Motivation
and Organizational Justice.
To achieve certain goals people tend to develop
motivational impulses, McClelland's research in
Newstroom 2011 stated that this motivational
impulse includes 3 (three) things: The first is
achieving motivation. This achievement motivation is
a motivational drive that many people have to pursue
and achieve challenging goals. Characteristics of
achievement-oriented workers are those who work
harder when they receive personal appreciation for
their efforts. People with a strong urge to prescribe
this will be responsible for the results of their actions,
want to change their destiny, seek regular feedback
and try to achieve achievements through individual
and collective efforts.
The second is affiliating motivation. The
motivation for affiliation is an encouragement to
connect with many people on a social basis, work
with people who are as understanding or fit and
experience with the same goal of being a particular
community. They get self-satisfaction around their
friends and want the freedom of work to develop the
relationship. The third is powering motivation. The
motivation for power is an impulse to influence many
people, conduct supervision in changing situations.
People who are motivated for reasons of power
always hope that their power can have an impact on
the organization they lead. This dimension of
employee motivation refers to the views of Kreitner
and Kinicki (2011) is Need Fulfillment,
Discrepancies, Value attainment, Equity, Disposional
/ Genetic Component.
2.4 Organizational Performance (OP)
Organizational performance is the ability to obtain
and process human financial and physical resources
properly to achieve organizational goals.
Organizational performance is the result of an
organization so that it is measured based on its goals
and objectives (Lee, 2008). In a general definition
organizational performance is defined as the product
of interactions between various departments and
sectors in the organization, including financial and
non-financial dimensions (Ouekouak et al, 2013 ),
The fiscal scale is generally based on financial report
data (Hamdam et al, 2012). This criterion is more real
at the level of earnings, the rate of profit growth,
return on equity, return on sales, and return on assets,
the definition of organizational performance is
relatively complicated for non-profit organizations
(Winand et al, 2011), Hishamudin et al (2010) stated
that non-financial indicators consist of: first, user or
beneficiary satisfaction with a program or service;
second, increasing the number of exploiter users, and
third, the quality of public programs and services; and
finally the effectiveness and implementation of public
services and programs can be achieved. Mahmoud &
Yusif, (2012) state non-financial indicators including
service quality, service user satisfaction, supplier
satisfaction, voluntary activities, and program
effectiveness Researchers have shown that
sustainable organizational performance is rooted in
the exploitation of existing capacity and examination
of new opportunities.
Moon, et al. (2018), and Kim et al (2012), stated
that organizational performance would measure the
financial productivity of the organization and the
implementation of business processes in the
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