The Legal Protection of Consumer Rights in Sale-purchase through E-Commerce

Zulfikri Toguan, Johari Nur

2019

Abstract

The need to provide legal protection to consumers is due to their weaker position than producers in terms of capital and knowledge in E-Commerce transactions. For this reason, the Consumer Protection Law, Electronic InformationandTransactionsLaw, andArbitrationLawcouldbeapplied. Thisresearchanalyzedthelegalpro- tection of consumer rights through E-Commerce transactions with normative juridical legal research methods, the E-Commerce Business to Consumer (B2C) transactions, and with secondary data through library materials as primary legal material and secondary legal material. The conclusions obtained are; 1) The Consumer Pro- tection Law (UUPK) has been able to protect consumers of e-commerce transactions domestically, but has not been able to protect consumers in e-commerce transactions abroad because this Law has limited understanding of business agents and its scope, namely individuals or legal entities that are located in Indonesia. Besides, the development of e-commerce has become global. The Consumer Protection Law (UUPK) includes; The protection of consumers from business agents, consumers, products and transactions. 2) The consumer pro- tection by Electronic Information and Transactions Law (ITE Law) has accommodated e-proofs electronically and the choice of law for parties both nationally and internationally. The international E-Commerce dispute resolution can be resolved through electronic media as a choice of law and Arbitration Law as its basis. So, the consumers can go through a lawsuit through correspondence without having to approach the court easily.

Paper Citation

in Harvard Style

Toguan Z. and Nur J. (2019). The Legal Protection of Consumer Rights in Sale-purchase through E-Commerce.In Proceedings of the Second International Conference on Social, Economy, Education and Humanity - Volume 1: ICoSEEH, ISBN 978-989-758-464-0, pages 18-23. DOI: 10.5220/0009056600180023

in Bibtex Style

@conference{icoseeh19,
author={Zulfikri Toguan and Johari Nur},
title={The Legal Protection of Consumer Rights in Sale-purchase through E-Commerce},
booktitle={Proceedings of the Second International Conference on Social, Economy, Education and Humanity - Volume 1: ICoSEEH,},
year={2019},
pages={18-23},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009056600180023},
isbn={978-989-758-464-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the Second International Conference on Social, Economy, Education and Humanity - Volume 1: ICoSEEH,
TI - The Legal Protection of Consumer Rights in Sale-purchase through E-Commerce
SN - 978-989-758-464-0
AU - Toguan Z.
AU - Nur J.
PY - 2019
SP - 18
EP - 23
DO - 10.5220/0009056600180023